Amy C.
Yelp
My mom ordered a cake from this place for my tias 60th birthday. She ordered it 5 weeks before the party, with a simple design request; "Happy Birthday Chrissy." She was instructed to pick up the cake the day of the party at 2 pm. This is the point where everything went downhill.
1. We waited 45 min for the cake to be ready- it was ordered 5 weeks ago, there was no reason for it to be late, especially when we were on time.
2. The name was spelt wrong. The "r" in Chrissy was missing.
3. They then "fixed", please see picture. It's insulting that they think anyone would think this ok. My 8 year old niece could have wrote it better. The worker at the desk said she wouldn't even take it.
4. They then "fixed" it again with a sticker. It was sloppily put on. It was bumpy, wrinkly and you could see holes beneath it.
At this point the party was less than 2 hours away and we had no option but to take this ugly cake--there was no time to do anything else.
We came back to speak to the manager the very next day--they couldn't be bothered to leave their office to speak to us-instead we dealt with a rude young girl, in hopes for some compensation or even a sincere apology-- what we got, and I quote " I can do nothing, you take my take". No "I'm so sorry this happened" No 20, 50 dollars back, not even a coupon for THEIR MISTAKE!
Also important to mention my cousin who picked up the cake was told no one spoke English so we got someone one the phone who spoke Spanish --turns out the girl who was working was the same girl we dealt with and she gave herself away-- turns out she DOES IN FACT speak English.
This is NOT how you treat your customers. While we understand mistakes happen, they way they are handled says everything about a business. What this business told us -- is we don't matter and neither does our money.
While my family typically comes here to buy pre-made cakes, because they are always delicious, they will never get another penny of our money.