Venchi Gelato and Chocolate

Delicious gelato, lots of different flavors and good service. I always go to them when I'm in Milan and Rome, and this time I dropped in to see them in Florence. They also have a variety of chocolate. I recommend!

Absolutely the best ice cream I’ve ever had! The flavors were rich, creamy, and simply unforgettable. On top of that, the service was outstanding. A special shoutout to Steven, who was incredibly kind and attentive, he truly made the experience even better. Not only did we enjoy the ice cream, but we also bought some chocolate, which was just as amazing. Highly recommended!

Venchi Gelato and Ice Cream in Florence is a true delight for chocolate lovers. The richness of their chocolate is simply irresistible, leaving you craving for more. Their hot chocolate drink is nothing short of amazing, offering a velvety texture that warms the soul. A must-visit for anyone seeking a sweet indulgence in the heart of the city!

I had the pleasure of being served by Steven at Venchi in Florence, and I must say his service was outstanding. He was extremely polite, attentive, and knowledgeable about the different flavors and products. Steven made excellent recommendations and took the time to ensure everything was perfect. His friendly attitude and professionalism really enhanced the experience, making the visit even more enjoyable. Definitely one of the best customer service experiences I’ve had in Florence!

The texture, as always, was spot on. But flavor-wise? Venchi never fails to let me down. The Tuscan cream was just... meh.

Very disappointed with the rude behavior of the woman at the cashier (wearing glasses). After I paid, she didn’t give me my receipt and kept insisting she had, in a very disrespectful and arrogant way. Even when she realized her mistake, she showed no apology or politeness. Terrible customer service – ruined my day. I hope you train your staff to treat customers better.

Delicious gelato! A bit of a line but not too bad, it moves pretty quickly. Rich flavors, but make sure to be prepared with your order when you get to the front - they move you along very quickly and don’t allow much time for trying flavors/thinking about your selection lol

Even though we found this was a bit of a “chain” gelado place, meaning it’s everywhere, it was so good! Once we found this place we went here every time we needed gelado. Yes, needed. Staff is friendly and very efficient. The staff was so fast at scooping and serving, it’s impressive. They also have a lot of different flavors, some of which are very unique! We liked the olive oil one. They also have chocolates you can buy and different little treats. Definitely stop by if you want good gelado!