Ebony R.
Yelp
I have been here 3 times but I tell you this third time will be my last. When I walked away, I was trembling, I was so angry.
A friend and I stopped here for a drink and bites. It is usually quite the chill place with good food. We shared the larger guacamole plate but as soon as I saw it, my excitement vanished. Both the salsa and guacamole were clearly poured from a vat and it tasted like it. It lacks salt and lime which we did ask for in order to try to revive the 2 dishes that honestly every other restaurant gives to you for free. If you are going to charge 15 bucks for these, for the love of Food, make them fresh!!
But that alone does not justify one star, you may say, and you are correct.
Other notes, my margarita was ok, a bit tart but my friend enjoyed her glass of wine.
So we go to close our tab and that is when we were informed that my card had been charged an extra 20% for tip and there was nothing that our waiter could do about it. Ummm. What!!?? No. Thus began an altercation that was truly unnecessary. I asked to see the manager since the waiter was incapable of resolving the issue, his words. He went from level 0 to a solid 8 ranting about how he could do nothing about it, it was the system, restaurant policy... and that I was offending him when I said that he could not work the machine. I said, quite calmly, I was not going to let him/them legit steal money from me just bc he could not work the machine. I said where was that option given. He said, that he thought the hostess may have told me but ,Yelp, there was NO hostess, anywhere. He started to calm himself down enough to just open the register and give me part of the tip back, but not before 1 blaming COVID and not before 2. accusing me of not caring for the back of the house staff and the work that they do. Let me tell you here and now that I don't care for the front of the house staff either and neither does this restaurant if they are depending on the moods/ experiences of perfect strangers to pay their wages. I am clearly against the antiquated tip system where no one wins but the RESTAURANTS THAT ARE REFUSING TO PAY THEIR TEAM FOR THEIR WORK.
It is gotten out of hand. When you are berated for not wanting to have 20% tip forced on you for 2 drinks and some guacamole, at the bar, then you have earned your 1 star today, Sir.