Halo C.
Yelp
Since early May, I've been trying to enroll in a single class required for my degree. What should have been a straightforward process became a deeply frustrating ordeal-thanks to a complete breakdown in communication and accountability among the California Community Colleges (CCC), the California Virtual Campus (CVC), and Ventura College.
The issues began when my local community college's class filled up before my registration window even opened. My counselor recommended I turn to the CVC for alternatives. Unfortunately, that led to more confusion: CVC support informed me they had no record linking my account to my CCCID, despite the fact that it's the only ID I've ever been assigned. They instructed me to contact CCC support directly.
What followed was an infuriating game of finger-pointing. Even though I had access to my CCCID, CCC staff refused to take responsibility and instead redirected me to three different community colleges and my university-none of which could help me. It's like being told your driver's license is invalid, but instead of the DMV fixing it, you're told to call airports and bars to figure it out.
I called CCC support daily for over a week, pleading to speak with a supervisor or someone who could explain the issue. Not only did I receive no answers, but each call ended with my case being closed, without resolution. The staff I spoke to were dismissive and rude, and I was stonewalled at every turn. Finally, one representative admitted that I would need to reapply and enroll directly at Ventura College as a new student a process that delayed me another week. I blindly applied and enrolled without even knowing whether the one class I needed was still available. Once accepted at Ventura, I immediately called the counselor's office to get help enrolling in that class. Instead of assistance, I was met with apathy and disrespect. A woman on the phone with a Mexican accent told me " I needed to figure it out on my own" and abruptly hung up on me.
Thanks to the complete lack of support and empathy from every institution involved, I will now be delayed an entire semester and pushed back from completing my BS degree all because of one class that no one seemed able, or willing, to help me register for. This experience has been incredibly disheartening. The lack of coordination, accountability, and basic human decency from the CCC system and its affiliates is unacceptable. I hope no other student has to go through this.