Kat P.
Yelp
My wine cave experience:
Ambiance: 2 stars
Service: 1.25 stars
Food: 3.5 stars
Dessert: 1 star
Wine: 4.5 stars
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Overall: 4-ish stars (I like wine).
Walked in. Told the lady at the front that I was meeting a party for our holiday gathering. She said that she was just putting in their food order, so I should select something from the menu right away. No problem; I appreciated her help. I ordered, then asked if I ordered drinks at the table (I'd never been there). She mumbled something about "all the wine is through the X system". "What?" I said. "All wine is through the X system." Um, okay.
Upon joining my party/walking in to the wine grotto/stucco room (exceedingly loud, cold (cement floors), and rather utilitarian, save for a couple decorative touches, I found that all wine is dispensed automatically from vending-type machines. You need to buy a card, load it with money (card itself costs $5 - why?), then choose your wine, your pour (1, 3, 6 ounces). Money is debited from your card. Very cute. So, I went to the front to buy a card (WHY the lady who took my food order didn't tell me how to/help me buy a card was beyond me). The second hostess was jus flat-out rude. I managed to buy a card.
[GIANT NOTE TO EMPLOYEES: If you want to make money, BE NICE, and for crissakes, at least ATTEMPT to sell/upsell! What the hellio?]
But here's the thing: I really just wanted one nice, well-recommended glass of wine. Actually, I was thinking champagne. My friends told me that we could order champagne from the menu, but no one stopped by to see if we wanted to order as such.
I chose two 3-oz white wine pours. The first was fucking fantastic, seriously. And it ought to have been, at $6 (I think)/3 oz. The second, about half the price, was spicy and not great. Of course, I can remember the name of neither...
I had a salad, which was tasty and well-priced ($7). The food took a while (20-25 minutes) to arrive, which - in a room with only a handful of tables and none of them obviously eating - seemed rather ridiculous.
Dessert was a low point. Gelato was bland and dry (like freezer-burned). I had the chocolate zinfandel (tasted overwhelmingly of cocoa, and nothing else), and the Almond Joy, which was chipped bits assembled in a shot glass (apparently they don't go through much of it). There was no creaminess and it tasted of nothing.
I'm not sure what this place is trying to be. A bistro? No. A wine bar? Kind of. A self-service place where you're ignored and left to do your own thing? Maybe.
Okay. Kind of cute. Not much ambiance. 3.45 stars.