Frank L.
Yelp
You rarely see old-school service like this any more. What started as a potential disaster ended up with one of the most enjoyable evenings I had in quite a while.
I learned a good friend was appearing at Verdi with his orchestra. I immediately called and made my reservation. The person on the other end of the phone was a bit confused about my request, but eventually, realized what I wanted, and I was set.
Or, so I thought.
Bestie and I arrived about 10 minutes before my reservation. A very nice woman at the lectern took my name, and asked me to wait. In short order, a gentleman, Tony, came over and asked when I made the reservation, and with whom I spoke. He shuffled and scanned several papers and admitted they didn't have my table listed. At many places, it would have ended there with Bestie and I finding somewhere else for dinner, but Tony said, "I'll see if I can fit you in." Before he left, he showed me the reservation form, and at the bottom, at my requested time, was a single reservation, with the most garbled spelling of my name ever. I pointed this out, and Tony laughed, apologized, and showed us immediately to our table, one of the best seats in the house.
From there, it went incrediblecularly! Our server, Anthony, came right over, brought menus, took our drink orders, and asked what else he could do right then. We explained we would like to linger over drinks and listen to the entertainment before we ordered, and he sped off, returning quickly with out traditional martinis.
I think he was very glad we were relaxing for a bit, since the room was packed and there were some very needy tables that demanded his attention whenever he walked past them. Our lectern guy made it a point to check on us a couple of time, even referring to me as "Mr. L". When it seemed things quieted down a bit for him, we got his attention and placed our order, along with a bottle of wine. That came out quickly, and it wasn't long before our dinner came out from the kitchen.
Food was hot, well-presented and delicious! We scarfed it down, and ordered dessert with coffee and cordials, something we rarely do, but we were having a great time, and really didn't want the evening to end.
I must add, the entertainment was incredible, and added to the evening.
We settled up, leaving Anthony a great tip, and made plans for our next visit.
I cannot recommend this establishment highly enough.