VESTA.DS.Inc

The company is NOT legitimate and the customer service is a joke. I have purchased a water heater that has been recalled for Carbon Monoxide Poisoning. I reached out and they will do nothing for the Recall. They have set up a number but you can speak to "NO ONE". I also completed a registration of the product and they have no record. While I was speaking to "technical support" - who has no knowledge of anything. I honestly believe they are there to screen calls. Quite pathetic. And also you are to receive a $600 tax credit for purchasing this product in 2025. The IRS states that you call the company to get the PM "product manufacturer" ID code - 4 digit which they stated they will not provide. Please share with all.

I had a home built 2 years ago in Tennessee and the contractor installed a Vesta Tankless water heater. Product number ABB0845-A09310060, Serial number 6LK000160263 Over the past two months I was having trouble with my hot and cold water. My local plumbing company (Blue Ridge Plumbing) came out and looked at the unit. After researching my unit they discovered that it had a recall in which I was not informed of. Blue Ridge contacted Vesta and Vesta told them that the Program board had to be replaced. Vesta said they would send Blue Ridge Plumbing a new board to install (Part PCB,VRS-199) (Part # 2081071S). Blue Ridge asked Vesta what was the recall for and they informed them to just install the new board. Vesta sent the new board and Blue Ridge scheduled to come out to install it in the afternoon. When Blue Ridge went to install the new board they noticed it was for a different unit number and no instructions were sent with it. Blue Ridge call Vesta and expressed their frustration of not having instructions. Vesta said it was the correct part and walked Blue Ridge through the install. When it was time to test the new board it cut off all the hot water in the house. Blue Ridge called Vesta back and they stated we must have sent you a bad board and we will send you another one! Blue Ridge put the old board back in and said they would be back once they got the new board. Let me state for the record Blue Ridge Plumbing knows what they are doing but it's hard to install anything without instructions or good customer service. Also Blue Ridge asked again what was the reason for the recall and did not get an answer. About a week later Blue Ridge scheduled to put in the second board at 8:00 a.m. EST that Vesta sent. They arrived at my home on time and open the box and again no instructions! Blue Ridge called Vesta to get instructions to only be informed by a recording that the hours for customer service was on West Coast time (3 hours behind EST). So no service for the East Coast for three hours! Blue Ridge had to come back another day once they could get hold of someone at Vesta. Blue Ridge Plumbing informed me that they tried to call Customer service several times only to get hung up on. Finally they got hold of Ryan Roh who is the Marketing Manager for Vesta. He emailed Blue Ridge the steps to install the new board. The second board was installed and it did the same thing the first board did. It cut off the hot water to the entire house! Blue Ridge Plumbing said they had enough. They will not work on another Vesta product. I am stuck with a water heater that is not working correctly and still under warranty and don't know what the recall is for! I'm concerned there is a safety issue. With all these issues I would not recommend buying this product.

Vesta has one of the best known tech support for contractors that I have ever known of. Customer service is fast! They truly do care for their customers and have helped me countless times! I can’t thank you enough Vesta Team for your support!

Not trustworthy. Very unprofessional