Virginia Hospital Center

I recently spent 16 days in the at the hospital, and I cannot say enough good things about my experience. From the moment I arrived in the emergency room to my discharge, I felt truly cared for not just as a patient, but as a person. The doctors was phenomenal; they explained every aspect of my treatment in plain English, easing all my anxieties. The nursing staff were attentive, compassionate, and incredibly professional, always responding to call buttons with a smile. The facility itself was spotless, quiet, and comfortable, which made a huge difference in my recovery. It’s clear that this team treats patients with the same dignity and care they would offer their own family. If you are looking for top-tier medical care, this is exceptional. Thank you to the entire team!

I am very concerned with the financial abuse concerning parking fees. Since when do hospitals force patients/family to pay for parking daily?! With no reimbursements?? And a set $7 per day with no scale if people are only there a few hours? This is outrageous and completely unethical! Parking ABSOLUTELY should be free for patients, especially those with extended stays, and ANY healthcare worker assisting them. You shouldn't be wasting money on a water wall if you can't park for free at a HOSPITAL! Whoever your "CEO" is needs a lesson on HUMANITY. I truly hope I never have to be a patient here!

Absolutely terrible experience at Virginia Health Care Center. The services from the physician, Dr. Williams, were very good. However, the billing department is the WORST I have ever dealt with - anywhere in the United States. I am a self pay patient and prior to scheduling services for a routine medical service I requested a cost estimate. This was given in the range of $700. On the day of services, I paid this amount in full for the physician’s exam and services. The day after my appointment, the billing harassment started. First, the billing department attempted to double bill me for my exam and services which had already been paid. Then, after dealing with a hostile billing representative to straighten this out, I received an additional bill - this one for lab fees from VHC in excess of $1400. In addition to this, I received an additional bill from an outside vendor for interpreting the lab results which totaled close to $800. These charges were more than 4x more than I have ever been charged elsewhere in spite of the fact that I was told the lab fees would be in the range of a couple hundred dollars. I have repeatedly called the billing department over the past two months asking to speak to a supervisor. Four phone calls later, no one will return my calls. Any agent working in the billing department refuses to discuss the bill and just keeps repeating “this is the amount you owe.” Contacted the expediency department as well to discuss the situation and again I was left a message from an employee saying they had talked to their leadership team and confirmed that they would not offer discounts in spite of the astronomical difference between the estimate and the actually cost (more the 4x), and said that I should have never been given that estimate. If you want to be ripped off and treated like trash, this is definitely the practice to go to. Awful experience. Will never go back. Rudest, most unprofessional practice I have ever encountered. It’s a real shame because the physician, Dr. Williams was a very competent, high-quality professional.

A year later. Another visit to Imaging. Another great experience because Steven was the technician. He's fun. He makes the experience pleasant. I just wish that there more people like him. Thank you, Steven.

My father has been in VHC since 12/14/25 within the stroke unit. I can't harbor one complaint about the stroke unit. From the Nurses, CA's, doctors, transporters, and phlebotomist and anyone else whom encountered my father and my family were all polite , patient , informative , and showed compassion in their role they played. It wasn't until 12/30/25 on the acute rehab floor 2, a Nurse named Janet brought down the integrity and mission the hospital represents. Janet had no knowledge of my father and I being on the phone for one hour as I sat and listened to him press the call bell, moan and groan in pain, and this nurse came into his room and treated my father as if he was a burden! She yelled and chanted and even asked me to be quiet and allow her to talk when I asked her how is it it she's able to neglect my father for an entire hour and not feel any remorse ! Even after I called the charge nurse and filed my complaint , Janet told my father anytime he had a question concern or even attempted to reconcile to make peace all her responses was don't tell me "Call your daughter" ! I have never witnessed a person in a field or care be so heartless ! I will not stop HERE with this comment to ensure this woman NEVER mistreats another human !! Janet needs a training to revisit her hospitals core values, mission statement and the oath behind her degree before caring for patients with illness !

The staff I spoke with were friendly and knowledgeable, but the intake process for pregnant women is extremely rigid. I was told they aren’t scheduling new patients until mid-February and would not allow me to book an appointment without first receiving medical records from my current provider to confirm pregnancy. For those seeking timely prenatal care, this feels impractical and concerning. I’ve decided to move forward with a more flexible, patient-centered hospital.

10/05/2024- We visited a dear friend was us hospitalized at VHC. First of all, this hospital is positioned in a beautiful neighborhood. We immediately noticed Park-N-Pay spaces on the streets. Umm not good. Entering the grounds we notice more hospital parking areas that you have to pay for. Ummm not good. Yes, there is plenty of parking available but who can afford to pay$$$. *Weekend party should be free! The hospital inside is absolutely beautiful. My used a wheel chair to go from the lobby area to the room of our friend. The staff was very polite. Once inside the hospital room on the six floor- we put on a hospital gown, hospital face mask and hospital gloves to our live one. All in all we were pleased with the hospital service and amenities.

They suck .Doctor accused me of abusing Phenobarbital after 2 days of treatment.. Google it withdrawal symptoms last 5 days. Interesting coming from a so called doctor.. I wouldn’t go there if I was bleeding to death. Go anywhere else.. they will you die. Pitiful.

Excellent staff, very helpful and kind...However, the food is impossibly terrible. Can't even cook an omelet ...hard, cold and like rubber. Had to have food brought in as my mother was only eating jello and pudding. I've tasted the food and you can't eat it....Get a new food service as this is disgraceful. Staff is great but food awful so only two stars.

Warning to the 28% of the patients that either vape or smoke. There is one worn sign by the door to the entrance. It says No Smoking but look again below. It says,"On Campus." My experience was out doors, late afternoon, beside a bush, only one man, a hundred yards away. I was trying to take a couple quick drags to get out of there. He walks up briskly (an employee) in a thick foreign accent, screaming, "Put it out!, Put it out!" His arms violently flailing like he is going to call police. I ask, "Where do I go? Where is the smoking area?" He replied by throwing his arms wildly east and west saying, "Over there! Over there!" I wanted to knock his head off! He was standing so close to me. The side walk along George Mason Drive is the state right of way. It was only about forty yards away. Free land. Sad, no one would ever tell you that. Is that deliberate policy? Or is it just a symptom of your sick Ideology?

A friend had a mental health crisis which led to her being detained in the VHC behavioral health emergency room for about 40 hours. No actual bed ever became available; she slept in the noisy hallway of the ER on a cot for two nights under bright lights, with other suffering patients occupying the same space. Staff were rude, and the food was terrible and not nutritious. From conversations with the county and staff, these conditions are chronic and normal rather than unusual. No relief was available for her injuries, and she never received any actual care before being discharged. We were constantly misinformed about next steps. It's hard to imagine circumstances that could be much worse.

Nice place friendly staff. Reasonable parking fee. They have a Starbucks and a Subways restaurant in the hospital.

I recently had a serious seizure and had to stay over for a few days. Unfortunately I don't remember the names of the nurses, but I stayed on the 4th floor. Everyone there was extremely kind, knowledgeable and attentive. The team is incredible. Hopefully I don't have another, but if I do, I know the nurses will take good care of me. Y'all are absolutely amazing and I'm extremely thankful.