Elissa V.
Yelp
Usually I would not write a review. But since this involved my small child, I feel it is necessary to write one. I went to Via Tevere Pizzeria recently with my husband and my small 3 year old daughter. We ordered her a cheese pizza, The food arrived, she begin eating. She suddenly started to choke, and her eyes were watering. Of course we panicked, we quickly started patting her back, and we opened her mouth to release whatever she was choking on. She finally spit it out! There was a sharp piece of plastic that she spit out. It must have been baked into her pizza by accident. We are very grateful that we were able to get it out of her mouth, otherwise this could have ended much worse.
We immediately brought this to the attention of the staff. They didn't seem to take it very seriously, they asked if we would like another pizza, and we declined it. We asked for the bill, as we wanted to leave at this point. To our surprise the pizza was on the bill, I am not sure if it was intentional, or they forgot to take it off. We clearly should not be charge for a pizza that had a foreign object in it.
At this point I didn't have the time or patience to argue, as my daughter was hysterical from the experience, and we needed to get her home. We paid the full bill and left.
Once things settled down. I messaged the owner by the name of Dom, addressing the situation. He said he would need to investigate the situation. He asked bizarre questions, like our home address... and all of our dates of birth.. and if my child is on medication!? How is any of this relevant!? He barely apologized, and did not seem to take the matter seriously.
He later responded, and said they cant figure out how the sharp plastic got in the pizza, and he suggested that maybe it came from us by accident!?? Was he trying to insinuate that we would harm our own small child, and try to put a piece of sharp plastic in her $15 pizza!?! Has he lost his mind!? He clearly does not have children himself!
He has lost a loyal customer for good. I read other reviews, where other customers are complaining about the owner Dom customer service. He clearly does not value his customers, or take complaints seriously! Shame on him! If you have children or not, I would highly suggest you avoid this restaurant. They will take zero responsibility if anything occurs and they will blame the situation on you! I have never in my life experienced such poor Customer Service, especially with a small child being involved. There are many other restaurants in the city that value their customers and take matters seriously.