Victoria-Jungfrau Grand Hotel & Spa

Our travel agent booked us here and we are grateful she did. From the moment we arrived we were treated great. Our check in was great and the check in person then took us around to show us the hotel and to our room. Total personal service. The room was beautiful, and the shower was great. We gauge a hotel by its function, showers and beds. We had drinks and dessert in the bar and we had a wonderful young server who was great.

What an INCREDIBLE experience at Victoria-Jungfrau. Everything was absolutely amazing from the Concierge/staff, room, breakfast buffet, spa, restaurants and cocktails. The hotel was centrally located and had a stunning view. We spent two different days in the spa getting treatments and then just relaxing in the incredible outdoor hot tub, swimming in the indoor pool and enjoying the sauna. I have never experienced such an exceptional concierge staff in my life. They were so attentive to every single detail and never missed one need we had, big or small. We loved sitting in the tables by the bar with the sliding glass doors open looking out into the mountain. This hotel is a 10/100000!

The Grand Victoria is beyond fabulous. It is luxurious and stately and elegant. Words do not adequately describe the elegance. Our spacious room overlooked the park where paragliders landed from their mountain flight ..a sight that is beautiful to observe. Our room had a large and modern bathroom and an oversized walk-in closet. The breakfast buffet was delicious and abundant; the food at 2 of the restaurants that we ate in ( outdoor patio and the Italian restaurant) was delicious and the waitstaff were very attentive. In the evening the bar/lobby is filled with music from their evening pianist.. a lovely atmosphere in which to relax after a long day’s mountain hike. (We did not have an opportunity to enjoy the spa but did walk through the facility. Next time we are in Interlaken, we will make time to use its services!)|Our stay at the Grand Victorian was one of the highlights of our trip!

I had the pleasure of staying at the Victoria Jungfrau Grand Hotel in Interlaken, and it was truly an unforgettable experience. The hotel itself carries a rich sense of history, with its origins dating back to the 19th century, and you can feel that timeless elegance the moment you step inside. The architecture is grand yet warm, with beautiful detailing that perfectly complements the surrounding alpine charm. The location is simply unmatched—set right in the heart of Interlaken, it allows you to stroll through the city with ease, all while enjoying the breathtaking scenery of the Jungfrau mountains. Waking up to those views is something I’ll never forget. Service at the hotel was excellent in every sense. The staff were professional, attentive, and went above and beyond to make the stay comfortable and memorable. From the warm welcome to the fine dining experiences, every detail was handled with care. The Victoria Jungfrau perfectly blends history, scenic beauty, and modern luxury. It’s the kind of place where you feel both pampered and inspired, and I would highly recommend it to anyone visiting Switzerland.

Truly Heartfelt and Exceptional Service Julia Borecka at Victoria Bar provided an experience filled with genuine warmth and heartfelt care. Her humble and kind nature made me feel incredibly welcomed and valued from the moment I arrived. Julia’s exceptional service, combined with her polite and gracious demeanor, created a lovely and memorable atmosphere. It is rare to meet someone who serves with so much love and attentiveness. I wholeheartedly recommend experiencing her wonderful hospitality it truly touches the soul.

Walkable from the train station. The staff were attentive and helpful. This was the most luxurious hotel we have ever stayed in! Beautiful, fabulous, stately, elegant. Our room faced to back of the hotel. had an openable window and air conditioning with a thermostat you could set for your level of comfort. The weather was warm while we were there. The room was large with a very comfortable bed well furnished. Very clean and quiet, A hand written welcome note with chocolate and bottled water.Plenty of outlets and options for charging cell phones. Lots of closet space and drawers. Turn down service. Motion activated night light to light your way to the bathroom. The bathroom was beautiful! Anti fog mirrors. Very nice toilet and shower. Beach blanket size towels with wash cloths and shower soap, shampoo, and hair conditioner dispensers in the shower. The breakfast buffet and staff were attentive and the food was delicious! Thank you!

This hotel is fantastic! The rooms are beautiful, the staff is incredibly friendly, and the location is perfect. The gym is a major highlight, with a full range of modern equipment and weights. I was particularly impressed to find dumbbells that go up to 32.5kg, which is rare for a hotel gym. Highly recommend it for anyone who likes to get a good workout in.

We have the pleasure of staying at this property for 4 nights in July 2025. It was one the best experiences I’ve had ever. Entire staff is very friendly including the reception, restaurant, spa service. We booked spa treatment for entire family and it was the most pleasant experience. Spa location is very private and peaceful. I had my back massage done with Sonia and she was really good. I highly recommend her and entire spa staff.

Superb experience across the board. Staff uniformly friendly and professional. Spa and pool are top tier with lots of warm heated lanes to swim laps, four indoor and outdoor jacuzzis. The back of the hotel has amazing wooded Mountain Views, the front including the dining room faces the Jungfrau and landing site for paragliders in the park. Rooms modern but elegant and classy. Breakfast buffet is huge; afternoon tea extensive. Played billiards and swam every day. Centrally located but quiet rooms. Pricey but worth it for a world class experience!

Excellent view and delicious dinner. Had dinner with my friends and all of us were super happy with the food and the extremely friendly staff. I started with a cup of cappuccino, followed by regional chicken 'coq au vin blanc" and ended on a sweet note of chocolate mousse!! My friends had the trout entree and they too loved it. Everything was just yummy and perfectly portioned. Above all, the view and ambiance were just spectacular, the snow-capped mountains with beautiful lush green landscape!! A perfect spot to end your day!!

A classic and magical stay at the hotel in May 2024. The hotel must have been recently remodeled, but the feel and look made us feel like we stepped back in time to a more magical period. The entire staff including reception, house keeping, concierge, valet, restaurant servers, and spa workers were extremely friendly, helpful, and attentive to us. The room was spacious and immaculate. The hotel restaurant's breakfast was an experience in and of itself with an entire room dedicated to delicious foods. The view from our room and restaurant was breathtaking. And the pool! Pictures don't do it justice as the indoor heated pool was huge (great for swimming laps) and the outside heated hot tub (large enough for 8 - 10 comfortably) was so fun and relaxing with an up close view of the Alps. As wonderful as the hotel ambience was, it was truly the caring staff (special thank you to Laura and Francesca) that made our stay amazing.

The BEST hotel in Interlaken. We had a Jr. Suite with a balcony and view of the Jungfrau mountains. SPECTACULAR. We saw hang gliders landing in front of us throughout the day. The staff was attentive , friendly and courteous. We arrived early and jet lagged. I fell asleep accidentally in the lounge area to be awakened by two hotel staff who were very concerned for me.... I probably looked like the area's first bag lady. They checked on my room and it was ready. We ate dinner in the hotel dining room and it was wonderful. Daily breakfast included where we had the BEST coffee ever! Would come back to Interlaken and would stay again in the very same room!

From start to finish, the staff at the Victoria Jungfrau Grand Hotel were spectacular. The hotel looks spectacular, and it is very luxurious. Everything you can ask for is available: great dining options, indoor pools, spas, weight lifting gym, cardio machines, and so much more. The rooms are spacious (we had a junior suite), and it had a living area, his and her closets, hot tub, shower, and his and her sinks. Very comfortable, and they brought in fresh fruit, water, and chocolate each day - a nice touch. What was more impressive was the staff. They were very friendly, and even more helpful. The concierge went into great detail about all the excursions we could do, then took care of all the booking details on his own. First, we had a private spa sessions setup which was spectacular. It starts with a simple lunch, which was delicious. Then, we had 2 hours in a private spa that was equipped with a sauna room, a steam room, and a hot bath. The room was decorated with rose petals, and had an assortment of fruits and teas to enjoy. What then followed was a 2 hour massage. It was one of the most relaxing experiences I have ever had. so relaxing that I feel asleep during the massage! After that experience, we had setup a couple of days on the slopes. The concierge setup up with snowboarding on day 1, and then we did sledding on day 2. Great experience and I would recommend all beginners do sledding as it is the funnest and easiest to learn. Snowboarding is tough! Anyhow, the place we rented the snowboarding equipment made a billing error that was discovered on a Sunday, and I couldn't fix it as they were closed. The hotel took it upon themselves to fix this issue with me after I had already left. It took them a week to resolve it, but they did it for me - which is something that I greatly appreciate. I almost forgot to mention the daily breakfast buffet. I normally don't care for buffets, but this breakfast buffet was great. A large of assortment of bread, croissants, and other pastries with a wide variety of fresh jams, nutella, and honey on the comb. Fresh fruit juices and champagne for some great mimosas. Overall, it was the best hotel experience I have had. When I go back to Switzerland, I will be staying there :)

May 2016. Easily the best hotel experience of our lives, and we've stayed in some truly amazing places around the world. From beginning to end, top flight service worthy of the five stars it has. We enjoyed a spacious junior suite stocked with fruit, chocolates and fresh roses every day. The room was brightly decorated with rich fabric walls and thick beautiful curtains with stunning views of the surrounding Alps. The enormous bathroom had heated floors, his/hers sinks and a luxurious jacuzzi tub to sooth our aching muscles at day's end. It was from our hotel room window that we first spied the hang gliders... One mention of it and our ever attentive Concierge, Jose', made the arrangements and off we went, soaring above Interlaken on a spectacularly clear day; landing right across the street in the park. Easily one of the top ten adventure experiences of our lives. Jose' studied us and anticipated our needs and interests. We rode scooters (with good breaks!) down First --above Grindelwald, climbed waterfalls near Lauderbraun, and took the trams to the top of Shilthorn, all at the suggestion of our amazing Concierge. When he heard that we had purchased a Go Pro video of our hang gliding, Jose' kindly offered to have the Business Center copy and email us the pictures and videos from the thumb drive so we could enjoy them without waiting until we returned home. Our days began with the included "breakfast"; a buffet feast more extensive than most I've seen in America--even honeycombs! We gorged ourselves on international delicacies and didn't need to eat again until dinner. The hotel is spacious, truly grand, and no detail is too small for their creative attention; even the topiaries with bright yellow ribbons that greet you at the entrance. We were really sad to leave but did so in style as we were driven to the train in one of their beautiful Jaguars. From start to finish, an unforgettable experience, worth the price, and then some.

Nice hotel. A little outdated. Kinda smoky. The Spa makes this hotel. The service wasn't up

We stayed 4 nights here. The room was fine, but it overlooks the very busy street. While the view is nice, I would have preferred something more quiet. They have a piano player in the courtyard which is pretty cool. We got room service one night which was fine. Otherwise, we did not eat at the restaurants so I cannot comment on them. We did go to the spa. I got a facial and a massage-both were average. My hub got a massage from a male masseur who he said was very good. There were some VERY noisy guests who were up all night one night. The hotel staff intervened as someone else must have complained. It helped but didn't fix the problem completely. Overall, I would spend the money on a nice hotel in Lauderbrunnen or Grindelwald.

This place is off the charts nice. The service is not five star it is ten stars. The rooms are beautiful with amazing views of Interlaken and the majestic swiss alps. The location puts it into easy walking distance of all areas in the city. There are no words to describe how nice this place is. It's worth everything you pay. Oh and the pool is fantastic.