Ross Buchanan
Google
Awful Experience – Stay Away
I rarely write bad reviews, but this hotel was so poor I feel I have to warn others. Despite a refurb, everything feels cheap and low value. Breakfast was dreadful, the lift was never working, and the staff showed zero interest in resolving even the simplest of issues.
The worst part was customer service – completely indifferent, unhelpful, and even rude. I left a personal item in my room and the hotel refused to return it, declined to help with courier arrangements, and even hung up when I asked to speak to a manager.
An awful experience from start to finish. I strongly recommend staying elsewhere.