Quang D.
Yelp
Food was delicious and came out really fast, that's why I am a regular at this restaurant. However on my visit on Wednesday, March 9, 2022. The service was unacceptable.
My family was treating me to a meal here, we waited 10 minutes without anyone coming to our table (usually the service is fast and the store wasn't busy today) while they have three employees behind the counters. During our entire meal not once have they stopped by, which is also isn't all that big of a deal to me but I am saying this to set the tone for what comes next.
When its time to pay, my elderly dad went to the counter to pay with cash. The changes was 75 cents and he said to keep it (our family have a habit of leaving the tips at the table instead), because he was going to leave extra cash at the table.
Lo and behold they finally came to our table not with meal checks but to give the 75 cents back. This is basically a statement that they are saying they don't want petty changes, I know because I used to work in the food industry myself. No matter how bad the tips is, professionally this is unacceptable. You'll get bad tips once in a while, but take it and move on. Literally does no good to confront customers about it.
We left anyway with 10% tip (10% is minimum even with bad service, I make sure me or my party tips 15+% always).
I'll come back still because I know not all of the server here is like this, I usually go eat at night and the older gentleman is much more professional and kinder than these college students. I hope the nice lady boss can see this and train them better.