jmmaletic
Google
Unfortunately, our experience at this hotel fell far below expectations.||Service & Hospitality:|Service was consistently slow and underwhelming. While a few staff members were lovely, the overall hospitality was disappointing — especially for the price point. On multiple occasions, we waited over 20 minutes for basic requests like drinks, water, or ice. When we asked for more water for our room, we were told to bring our empty San Pellegrino bottle to reception and refill it ourselves — a bizarre request considering the rates charged.||Room & Housekeeping:|Housekeeping was minimal. No fresh towels or sheets were provided during our stay, and robes were left crumpled rather than properly placed. These small touches, which are standard even in mid-range hotels, were noticeably lacking.||Dining Experience:|We were turned away from the restaurant on our first evening, despite being in-house guests. We were told we should have made a reservation, something that was supposedly included in the welcome email, which we discovered had never been sent. While they eventually apologized and seated us more than an hour and 30 minutes later, it was clear there was no attempt to proactively accommodate us or ask about dinner plans at check-in. Additionally, breakfast items like juice or a cappuccino came with extra charges, which felt excessive (especially for an expensive cappuccino that was not high quality espresso).||Amenities & Atmosphere:|Be aware that all on-site activities are priced à la carte. Nothing is included. While the property has visual charm at first glance, much of it feels like a superficial Pinterest façade rather than a thoughtfully executed design. If you’re going to offer curated experiences, they need to be done well — or not at all.||Hospitality Culture:|As someone who lives in Italy, I was particularly struck by how this place lacks all the qualities that make Italian hospitality so special. There’s no aperitivo on arrival, no bread at dinner unless requested, no warmth or generosity — just a cold, transactional approach. It felt like a missed opportunity to celebrate the richness of Tuscan culture and tradition.||Atmosphere & Clientele:|The overall vibe was off-putting. The clientele seemed to skew toward a very niche, alternative crowd, and we often felt unwelcome or out of place. At the pool, we were surrounded by a group of 10 Russian women wearing stud covered platform crocs in minimal outfits, making what was supposed to be a relaxing pool day into their personal Instagram canvas. On top of that, staff interactions were tinged with attitude, and at one point, a drink was accidentally spilled over my head — an incident that wasn’t even acknowledged with so much as a complimentary round of drinks.||Final Thoughts:|Upon checkout, we left the room prior to the 11 am checkout time. As we opened the room door to make our way to reception with the luggage, we found it was nearly impossible to get out. The hallway was covered with dirty laundry, dishes, and trash — completely blocking the hallway and making it impossible to pass through with our suitcases. Don’t expect assistance with luggage up or down the flights of stairs to get to your room.||The guy immediately cashed in for our final bill, prior to even asking how our stay was. (To note — we paid 900€ for two nights, not including any extra charges which ended up being an addition 300€ for two girls who eat light). We did share our concerns with the receptionist. For those considering this property as a dream escape in Tuscany, I would strongly recommend looking elsewhere. There are countless places in Italy where your money will go further, and where hospitality is genuinely heartfelt — this, unfortunately, is not one of them.
