collinspoi
Google
I had one of the worst customer experiences of my travels here. Due to a mistake, I accidentally cancelled my booking on booking.com. I still came to the hotel, explained the situation at reception, and paid the full price for my stay in cash.||Weeks later, the hotel insisted on charging me a cancellation fee on top of the payment they had already taken. I contacted them repeatedly (over a dozen messages) and never received a single response. This shows a complete lack of professionalism, transparency, and respect for paying guests.||This is not how a trustworthy business treats customers. I will never stay here again and cannot recommend this hotel to anyone who values honesty and fair treatment.