Mimi Aranda
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The Good
The location is the only real redeeming feature. It’s very close to the Tulum ruins, and inside the reserve you’re surrounded by nature. If you want an unplugged experience, the setting delivers.
But remember: you’re still paying for a hotel, so basic comfort and service should be expected. That’s where everything falls apart.
The Bad (and it’s a long list)
The Bracelet Scam
To enter or leave, you pay extra fees every day: a one-time €20 plus €6 daily. Even as hotel guests we were forced to pay. The hotel then offered the same bracelets at a markup. We eventually learned that leaving before 9 a.m. and returning after 6 p.m. bypasses the gate altogether. A blatant scam.
Air Conditioning Disaster
We were “upgraded” to a larger room where the AC blew hot air—in 42°C heat. After complaining we were moved, but the new unit was too weak to help.
Nature in Your Room
On the first night, a lizard in the bed, then a cockroach crawled over my partner at 2:30 a.m. Later, scratching noises came from inside the AC, and bats nested in the rotten rail outside our door. Entering meant dodging them nightly.
Fake “Environmental Policy”
The hotel’s eco-policy is just cost-cutting:
AC shut off daily from 9:00–18:00. Airco wouldnt come back after 18.00 unless you complained.
All power cut from 12:00–14:00: no lights, Wi-Fi, fridge, or water. Groceries spoiled repeatedly.
A loud diesel generator ran near the parking lot, cutting power several times a day for a few moments.
No solar panels, no recycling, no real sustainability—just greenwashing.
Sargassum Disaster
The beach was buried in sargassum and reeked. The hotel did nothing, blaming the government. Yet nearby hotels cleaned theirs daily, full of guests. Ours was deserted and stinking.
Facilities? Barely.
Mosquito nets were torn.
Pool and showers poorly maintained.
No proper furniture or TV.
Staff unhelpful or condescending. When a technician “checked” our AC, he just pressed the power button and left. Only after threatening to leave did they relocate us.
Overall: cheap, careless, badly managed.
Final Verdict
The natural setting is beautiful, but the hotel is a scam hiding behind a “nature experience.” Between daily fees, broken facilities, power cuts, bugs, bats, and rude staff, our stay was stressful instead of relaxing.
⚠️ Proceed with caution. Unless you enjoy being overcharged, sweating in a sauna room, dodging bats, battling cockroaches, and listening to generators while your food spoils—stay far away.