Villa SHEMS MOON

This is one of the best venues in Marrakech. We were a group of 35 people and we had an amazing time. I believe the place was recently renovated. The staff was excellent, so was the food and the scenery. The pictures do not reflect how magical this place is! I can’t thank enough the team. We went for a corporate trip and we are thinking to come back next year. THANKS SHEMS MOON!

Our group of 21 people stayed at this hotel, and from the very first day, money and personal belongings started disappearing. The staff pretended to be outraged but used it as an excuse to refuse cleaning the rooms for the entire week. They didn’t bother to change towels or provide any basic housekeeping services. There were constant issues with unexpected additional charges. Services that were prepaid and supposedly included seemed to be made up at the last minute (such as finding a DJ or belly dancers). Breakfast was the same every day—three types of bread and an egg. The villa is not a safe place to stay, and you should be prepared to pay more than what was initially agreed upon. Our trip was completely ruined due to the numerous problems we encountered. We would not recommend this place to anyone.

The fully catered service is such a highlight here. Special mention to the manager Rachid, who was so lovely - he was always very friendly and helpful in trying to make our stay as comfortable as possible. The chef was also incredible and cooked up delicious feasts for us every day!

Our group of 21 people stayed at this hotel for severals days for birthday party, and from the very first day, money and personal belongings started disappearing. The staff pretended to be outraged but used it as an excuse to refuse cleaning the rooms for the entire week. They didn’t bother to change towels or provide any basic housekeeping services.||There were constant issues with unexpected additional charges. Services that were supposedly included seemed to be made up at the last minute (such as finding a DJ or dancers). Breakfast was the same every day—three types of bread and an egg.||The hotel's facilities and amenities look significantly better in photos than in reality. Some of the rooms, especially in the separate bungalows, were in terrible condition—dark, unclean, and with broken air conditioning. The overall maintenance was poor, making the stay uncomfortable.||The villa's manager seemed sincere and eager to help, but it became clear that he was unable to control the situation due to an unreliable and unprofessional staff.||The villa is not a safe place to stay, and you should be prepared to pay more than what was initially agreed upon. Our trip was completely ruined due to the numerous problems we encountered. We would not recommend this place to anyone.

I stayed here a while ago the place has definitely seen better days. The staff are lovely, the owners however are obnoxious, rude, and have their hand out constantly to take your cash. ||||Once you arrive on the 30 min journey from Marrakesh you are greeted by a dirt gravel road which delivers you to the villa with partial whiplash.||||Half of the rooms are locked which is not expected when you have hired the entire place or thought as much. ||||Every morning the staff were ordered to take payment for the activities/meals from the day before. This is not a pleasant feeling, and you constantly feel like you are handing over cash/payments for the entire trip. I do not know what the owners expect - it's not like you can run anywhere. The drivers only show up when called!||||They have menu items which can take up to 6 hours to arrive, mostly drinks. However when you are paying European prices for the pleasure you do not expect to have to wait 6-8 hours for the drinks to arrive. Even when we asked for the driver to take us to the shops ourselves this was denied. Why...$$$.||||The staff, although nice watch over you like hawks and do make you feel on edge during your stay. ||||The kitchen staff were fantastic and cooked great food everyday. Could not do enough and the food was authentic.||||The pool was suitable for Wim Hof fans and was too cold to be used at times. The spa facilities closed.||||The rooms were mostly nice but the showers were like being dribbled on by a teething baby in many rooms. The beds very comfortable, to be expected in a nunnery.||||Will not be coming back here or recommending - FO!

We were there for a workshop with 18 Person, Staff is friendly, service is poor, food is ok but not more, breakfast with very low variety but good, internet is terrible and a no go if you plan a company workshop. I can not recommend this place. Pool and the area is nice.

I would describe Shemsmoon as the ‘Villa of Highs and Lows.’ Burrowed in the foothills of Atlas Mountains, we revelled in its stunning views day and night. We basked in the beautiful warm nights on the terraces embracing each other’s pleasant conversation. I particularly grew accustomed to the traditional Bedouin tent situated at the foot of the compound where we could observe the entire Villa, hide from the baking sun during the daytime and home to many engaging gatherings. The authentic and spacious Moroccan rooms were a delight, albeit some without a shower curtain like Vahida mentioned repeatedly and others a dangerous shower hose with a mind of its own! Unfortunately, with the highs followed the lows and although prewarned the villa lost power several times during our short stay. As well as losing electricity intermittently causing the vital air conditioning to be non-functional in the baking heat the villa lost water twice for several hours. We knowingly chose to holiday at the hottest time of the year, but it was almost punishing trying to sleep at night without air conditioning or lights. Twice the water cut off for several hours therefore we could not wash or shower hampering us from utilizing the Villa facilities and dampening the overall mood. The biggest disappointment and irritation were undoubtedly the constant harassing for money (I don’t use the word harassing lightly) by either the manager on behalf of the owner or the owner himself. Usually bills and addons get settled at the end of the trip, however this was a daily chore and with such a large group time consuming to allocate charges. It felt laborious and irksome with the endless invoices and constant demands. I would recommend Mr. Rashid (owner) settle the charges at the end of the stay so the holidaymakers can focus on their holiday and not get bogged down on the daily mondain tasks and worries of paying bills and accounting, something we wanted to leave behind at home and not think about! We had some minor teething problems at the start with quantity of food and portions sizes which led to the manager being labelled ‘Ration Rashid’ and the saga of the missing buns which will remain a mystery for all time. The manager and kitchen staff were welcoming and friendly and fulfilled most of our requests. The manager Rashid always had a smile even at the most difficult times. He took the brunt of the complaints but still always tried his utmost to ensure we had a smooth, carefree, and pleasurable holiday. Perhaps we are spoilt with our habitual customary luxuries and amenities associated with our typical 5-star hotels and resorts and many of us subconsciously had unrealistic high expectations of what in truth was a Beautiful remote Villa in the middle of the Desert outside of Marrakech. Overall, a great villa with great views and great service needing some renovation and better administration.

Wow wow wow!!! This villa is amazing! We were 34 people and had the best time. The place is beautiful - pictures don't do it justice. The rooms are all gorgeous and the grounds are massive. Everyone who works there is lovely and helpful and do their best to make it a memorable experience. The food is so good too! We ate most of our meals in the villa and everyone loved it. I cannot recommend it highly enough. A weekend to remember. Thank you Villa Shemsmoon!