Shelby H.
Google
I dined alone last night at Villaggio Grill and had a pretty disappointing experience. I started with a blueberry coconut mojito, which was very good.
I ordered the burrata caprese appetizer and then the seared scallop entree, which I was really excited to try. After about 45 minutes, my server came to tell me that the reason my entree was taking so long is because my scallops were “frozen solid”. I appreciate the honest communication, but I would rather not have known my seafood was frozen, though I do understand that is a common occurrence in most restaurants.
At this point, I still had not received my appetizer, so I politely asked for that in the meantime. My entree arrived a few minutes later and I was immediately disappointed with the portion for the price I was paying. The four scallops were rather small, but they were cooked pretty well. The risotto was extremely bland and there was no vegetable side included with the dinner.
After I completed my entree, my appetizer finally arrived and it was the shining star of my entire meal.
As a restaurant manager myself, I would want to know this information, so I did give this feedback to the manager on duty. She was apologetic and offered to remove the appetizer from my meal, which I did not expect but do appreciate. Overall, the experience was disappointing, but I can see how others may enjoy this establishment.