Angela Hobart
Google
I live in Gulf Shores. Villaggio is one of my favorite restaurants in the area. The food is excellent. The atmosphere is great. Usually, I sit at a table, and my service is also exceptional. Today, I was with a group, and we wanted to watch football games so we sat outside at the bar.
Here’s a piece of advice: If your bar tender at Villaggio, is Monica, here are the choices:
1. Ask for another bar tender. Keith is a great option.
2. Move to a different section of the bar because the bar tenders other than Monica seemed to be excellent.
3. Leave. Go to another bar.
Monica is rude. Monica doesn’t pay attention to her customers. Monica rolls her eyes when someone needs something. Monica serves you one drink and never comes back to see if you need another. When someone tries to get Monica’s attention, sometimes she pretends she doesn’t hear the person and sometimes she says, “I know, I know,” and then turns around and walks away. Obviously, she doesn’t know.
Monica projects a poor image for such an amazing establishment.
With years of restaurant experience, If I had hired Monica, I would remove Monica from my payroll.
Thanks, Villaggio, for great food and atmosphere. Please, at the very least, have a chat with Monica.