Vince

I recently visited Vince Camino at The Grove and unfortunately had an uncomfortable experience that left me not wanting to return. My spouse and I were shopping for an outfit for his birthday, and we went upstairs to browse the men’s section. While there, a staff member followed us upstairs, but instead of offering assistance, she simply watched us from the corner. It felt less like she was there to help and more like she was monitoring us, which made the experience uncomfortable. As we moved around the store, we began to feel uneasy with her constant presence and went downstairs (which she immediately followed us in our heels). When we decided to go back upstairs to check out some accessories, she was in my path and with a slightly irritated tone, asked if I had forgotten something. When I simply replied that I was still shopping, it felt unnecessary and invasive. The staff member did nothing to resolve the situation (no apology, no explanation or help). This was not being attentive to customers - this felt more like an invasion of privacy. Later, I saw her following another customer and they also called out her behavior. I understand the need for loss prevention, but there’s a way to do it that doesn’t make customers feel like criminals. This experience made me not make a purchase and has made me hesitant to return to this store and location in the future. I hope the management takes this feedback seriously and rethinks the approach to customer service and store security. I have also shared my experience to friends and fam via social media.

STAY AWAY! Very rude employees. I was told the bathroom is upstairs but when I went upstairs a very rude lady told me it’s not public. I was very polite and explained the other person said I can use it and her tone was even worse and she got more rude. I wanted to shop a bit I found some nice jackets I wanted but I didn’t bother spending my money at a place with such terrible customer service.

Sophia was immensely helpful and kind while I chose the "first wave" of my Fall clothing. She brought sizes she knew I needed to my dressing room, and was so lovely. Thank you Sophia and Vince!

Very rude and unfriendly staff. They literally fake smiles in front of you, turns around and mocks right afterwards. Love Vince brand but hate their in store experience.

Rude, unfriendly staff. As usual great clothes but will wait til I’m back home to shop in my local store.

This shop was crowded with people today. I rely on their clothes for durability, but they are quite expensive.

Definitely the best Vince store out there selection wise. Friendly and accomodating people too.

Although their merchandise can be very expensive, I find that they become stapes in my wardrobe which I can rely on for decades.

This review is for my exceptional sales rep, Noah. He greeted me as I came in. He actually recognized me from the Abbott Kinney location and it was nice to see a familiar face. I told him what I was looking for and he brought out the cashmere sweaters and showed me more colors. He knew my exact style and color. He even told me which one complimented me better with my hair color. And I still got the same discount, as I would have gotten if I had ordered online; I just wanted to see the difference in the size for the different sweaters and the colors in person, was why I came in today. I end up with the darker color, which we both had agreed. I was very happy with my purchase. Vince products has the quality and the right fit and softness in their cashmere sweater and other pieces. Of course I'd definitely be back. Thanks Noah and Vince team for the great service and having great clothing!!

Love their clothing forever. However two days ago I went in and the two women working would not get off their phone. I was trying things on and asking them questions and these ladies were just glued to their screen. I was hesitant to buy this top so I asked for another another size but she was on her phone and didn't react so I didn't bother and just left. I understand that it's not a super busy store so it can get boring but jeez.

Ainyne was so awesome and helpful! Got my sizing correct and helped me pick out some great short sleeved button downs. This location is great they have all the inventory!

I walked in Vince right now, looking for a dress I had my eye on and same colored shoes, worth a little under 600$ Asked a sales person that was totally ignoring me texting on his phone how much the items would be with 25% of Memorial Day.... he looks at me like I am bothering him and says: the price minus 25%... basically telling me calculate it yourself. I told him that he is rude and asked for his name, he said Ricardo, I told him I will call management and he snapped back and said HAve a great day! Well Ricardo you have cost Vince 600$ because you preferred texting on your phone!!! Very disappointed and I won't return.

This is my favorite Vince in LA to browse in even though I hate going to the Grove. It's big and spacious and the staff are consistently friendly and helpful. At this price point, I want honest opinions about how the clothes look on me and I appreciate that the staff seem to give sincere but loving feedback.

Always friendly and helpful staff--always great selection of quality Vince products. The store layout is really open and nice, too.

One of my absolute favorite brands. I went into this location with my mom today and there were 3 sales reps in the shop completely ignoring us the entire time. Once a white woman walked in they were incredibly friends and helpful. Greeting her upon her entry and exit while ignoring my mom and I the entire time. Last thing I expected from a shop in the grove is discrimination against minorities but sadly I guess my ethnic business was not welcomed there.

Horrible customer service. I walked in and none of the salespeople greeted me or even acknowledged me. I asked if men's was upstairs and the guy said yes, as I made my way upstairs I took a quick glance and didn't find what I was looking for, then he finally made it half way up the stairs (literally dragging) as I was making my way down. Didn't say one word to me. I walked out and will never go back. Don't waste your time that's all I have to say.

Vince at The Grove has such friendly, wonderful and helpful staff. Arya, Aimee, Benjamin Joseph, and Pauline are all superstars! The clothing collection and bath collection is nice and amazing. I am now a regular customer.

Fantastic customer service! I always have a great experience when shopping here. I live near the grove and whenever I pop in the store i'm always able to find what i'm looking for. It is neat and the stylists are very helpful. I definitely recommend shopping here.

This review is for the excellent service that we got from Mike T at the store. We tried on half the store until we decided on what we wanted to purchase. Also, he was kind enough to fix an issue with an order that I had placed at the Abbot Kinney location the day before (the Abbot Kinney staff need a lesson in great customer service from Mike).

Very helpful staff and I like the collection they have here. I came in knowing what I wanted, and so it was swift and lovely.

I absolutely adore this store! Emily has exceptional customer service and is so kind to work with. I cannot say enough good things about them. My entire fall wardrobe has been updated and I cannot wait to shop for more!

I came to this location to do a return that I purchased online. The staff was so friendly and helpful! I definitely recommend this location.

I came here 2 months ago, but the experience made such an impression I decided to write a review. The salespeople were friendly, candid and knowledgeable about their products. Joseph helped me out and he was awesome. I left quite ecstatically with a pony hair and leather clutch at a very reasonable price point. It is so supple and so lush I find myself unconsciously stroking it whenever I wear it out lol :x Also, the brand is awesome and I never have any reason to doubt the quality of their products.

I am giving a big 0 to the service. While my son was up stairs looking at the men's department, I was looking at the women's clothes I did not like anything so I waited near the door for my son. The lady never asked me once if I need help there were only one other customer then all of sudden I hear the Christmas train with live music I smile because the train was passing by, and the sales person FRANCHESCA long black hair with a nasty attitude closed the door in my face forcing me to get out. So rude, no education this salesperson is not good for that business I do have a small businesses I would fire her right away.

I was shopping at the Grove last week for a leather jacket and came across the new Vince store. Stores like Vince are usually a little above my price range but I wanted to buy a quality leather jacket and their Scuba is just so much nicer than everything else I have seen from other shops. Even though they were a high end shop, every salesperson was incredibly friendly and helpful and that along with the amazing style of their clothing will keep me coming back for special items.

When clothes are at this price point, you expect a certain level of service. The girls at Vince deliver. They're friendly and always happy to offer advice along with a bottle of Evian or Pellegrino. Luba remembered the exact sweater I was interested in on my second visit, and emailed me a heads-up on their seasonal sale. Jordan helped me price match a jacket that had gone on sale after I purchased it. They sometimes have stuff on sale that is full-priced at Nordstroms, so be sure to check here first. If there's one complaint, there can be a wait for fitting rooms when the store is super busy. Otherwise, I prefer this location to the Melrose one (the staff is more attentive). As for the clothes themselves, Vince has some of the softest knits.

I am with the big 0 review of the service. I have mailed a return to this location. No one will respond to my inquiries. I get put on hold and put off - very very frustration. Willy (Helen)

I had never heard of this place before I waltzed in!! Let me tell you folks! This was the best shipping experience over ever had! Everyone was so friendly! First off, the place is as clean as a whistle! I've been back several times and when nobody is in the store you can find the employees cleaning and mopping and wiping down everything. Always have a duster in their hand! The boy Ryan, he was so great at helping me! He was very educated on the product and told me the difference of leathers they offered.. Lamb and cow hide-- I didnt know the difference. I chose the lamb leather jacket. It was softer. I'll be back again!