George Heil
Google
Does not honor reservations. Understaffed. Incompetent management. Mistreated waitstaff.
First off, my girlfriend and I love the food here and the wait staff are wonderful. We have been frequent customers here since stumbling on it in October of '21. I am sad to say tonight may have been our last time eating here. While the wait staff is superb, they are far too busy making up for management’s incompetence to adequately serve their customers. They are severely understaffed and have been for some time, the wait team seems to change at least as frequently as the seasons, further hinting at poor management.
On multiple occasions we’ve made reservations just to wait to be seated after people who admittedly did not reserve places. After being seated we did not receive menus and were left unattended for 25+ minutes. On two occasions, after being seated we did not receive our meal until at least an hour after seating.
Tonight our reservation was for 6:15, we arrived at 5:55 and although seated and attended, by 7:30 we hadn’t even received our drinks (three sweet teas). The only Entree received was the buttered spaghetti noodles for my daughter, which they still managed to get wrong because they served them with hot sauce on the side. At 7:30 we asked for the check, the nervous and overwhelmed young server was sent to apologize in lieu of the grossly incompetent management. The fact that they put that responsibility on that young man tells me everything I need to know about the people who run that place.
Their problems would be reduced if they went to reservations only. They accept far more customers than they are equipped/staffed to handle. They blamed their wait staff instead of reducing customer load.