381malias
Google
I recently stayed at this hotel and, overall, the experience was wonderful. The rooms are clean and well-appointed, the grounds are stunning, and the pool area is beautiful and relaxing. The environment itself truly feels luxurious and serene.||However, there’s one aspect of my stay that left such a bad taste that I wouldn’t feel comfortable recommending this hotel to others. While lounging at the pool with my sister, a staff member came by twice to ask if we needed anything. On the second visit, we asked for water—nothing fancy, just the standard boxed water they provide for free in the gym and in the hotel room mini-fridge. He brought us four of those over the course of our time at the pool. We assumed, naturally, that this water would also be complimentary.||It wasn’t. We were charged 4 euros per water—for the exact same water that’s freely available elsewhere in the hotel. It is the smallest box/quantity of water too… (8 oz or 250ml) And only at the end were we informed of this, when I was asked to sign a bill I hadn’t been told was accruing. To make matters worse, the server asked for a tip.||When I raised this with management, they simply said there was nothing they could do because it was considered a “poolside service.” To me, that’s not a service—it’s a hidden charge. Charging guests for basic water, especially when it’s provided free in other parts of the hotel, feels like a deceptive practice.||It’s a shame because the hotel itself is lovely, but that one experience overshadowed what could’ve been a glowing review. Transparency and consistency matter—and in this case, both were lacking.