Vinha Boutique Hotel

Very disappointing experience for what is supposed to be a 5 star hotel. We attended the Christmas dinner, which was far below the quality, execution, and service level one would reasonably expect from a hotel of this category, especially for a premium, pre-booked holiday meal. After the dinner, we politely asked to cancel the Christmas lunch (€300 for 2 adults and 2 children) scheduled for the next day, as we did not want to repeat the experience. Despite raising our concerns immediately and in good faith, staff refused any flexibility, hiding behind a rigid cancellation policy rather than taking responsibility for the poor quality delivered. Strict policy enforcement after a substandard experience is not 5 star hospitality. The lack of accountability and customer care was as disappointing as the food itself. The room design is also deeply flawed and uncomfortable. The toilet has no door, offering no privacy at all, which is unacceptable in any hotel, let alone a 5 star one. In addition, mirrors are placed everywhere in a way that feels excessive and disorienting, making it genuinely difficult to orient yourself in the space. Instead of feeling elegant or modern, the room feels poorly thought out and impractical. Service wise, there is a clear lack of attentiveness, flexibility, and basic customer care. At no point did we feel listened to or valued as guests. This hotel may have the price tag of a 5 star property, but it completely fails to deliver the service mindset that defines one.

One word - EXCEPTIONAL!!! This hotel is exceptional in every possible way. We stayed there in November, and I have been meaning to write a review for a while now. I feel like I must leave them a review, because the hotel delivered an absolutely great experience. We loved our room, it was very spacious, cozy, stylish and comfortable (we stayed in the room with a river view). The hotel itself is so pleasant and beautiful, that it's just so enjoyable to be there. I am so happy we decided to stay there, and not in the town of Porto...we didn't lose anything. Just like anyone else said before in the reviews - it's a short and easy ride to Porto...about 7-10 mins. We also took a free boat ride once that was provided by the hotel. Breakfast was delicious, and there were lots of options to choose from. Staff of the hotel was very attentive and super accommodating. Oh...and I almost forgot to mention that they checked us in earlier without any fuss...probably around 1pm (although check in is at 3pm), but this is perhaps because it's a slower season, but still very nice! Also, it just so happened that I celebrated my birthday while staying at Vinha, and was pleasantly surprised when I walked in my room at night to a bottle of champagne and a cute little cake (it was delicious!!). They were also spoiling us every day with these little boxes of macaroons and sweets that were left in the room for us to enjoy. Thank you so much for this wonderful stay! I can't say enough about this hotel. Whoever manages this property and works there - they all do an incredible job!

I went to Vinha Boutique Hotel for spa only. A main attraction for me is their vitality pool but only when I was there I was informed it's closed due to maintenance. I saw in another review that they don't use to inform clients if some facilities are not in use. The sensory shower is nothing sensory for me... I did the hydrating body treatment, disappointed by the massage technique (feels like those Thai massage shop in city center of Porto, while for 5 star spa I am looking for something more sophisticated. Yeatman and Monumental Palace provide much better massage experience - my own opinions) Their spa bathroom is another disappointment, but if you are a hotel guest that's not a problem for you. No shampoo in all three cubicles - can't believe such negligence happen in such a 5 star hotel. No hair conditioner, and body lotion instead of body gel in the shower rooms?? The spa front desk offered me shampoo and hair mask though.

Amazing hotel in every possible way. The desighn is unique and very beautiful, small hotel but 5 stars.|The breakfast was anything you can hope for, and the pool area both out side and inside is amazing.|The jacouzzi was not operating due to a problem, it was fixed on our last day but it looks amazing|The room with the balcony was with great view and large! with a huge shower and stand alone bath - with view of the Douro river.|All was very very clean and well maintained.|The hotel has a Sissely Spa- I had a special water treatment + message with Daniella.|Daniella was amazing- ask for her! she has great hands.

We recently stayed at this hotel and were genuinely impressed by its charm. The rooms were spacious and beautifully maintained, the gardens were lush and peaceful, and the views were absolutely stunning. Dining was a highlight—delicious food served in lovely surroundings.||However, a few details fell short of the five-star standard. Some of the sunbeds were quite worn, and the decking in places was loose and noisy, which detracted from the otherwise tranquil setting. The air-conditioning in our room wasn’t working properly, making it a bit too warm for comfort.||Service varied—some staff were outstanding and went above and beyond, while others, though polite, lacked attentiveness. We often had to get up and request drinks, which isn’t ideal for a luxury experience.||Despite these minor issues, we had a fantastic time. With just a few improvements, this hotel could easily deliver a flawless five-star experience.|

It's a shame the service in this hotel is so bad. I complained 3 times about the fact the heating was broken - it never got fixed. The only solution I was offered was at 10pm on my last night to move to another room (by that stage it was not worth the upheaval to change). I also complained that the room was infested with ants. They claimed it was fixed. It was not, when I woke up the next morning they ants were everywhere (destroyed the complimentary sweets). The hotel will make the excuse that it happened because 'in the countryside' - maybe valid for a rural airbnb, not for a 5 star hotel next to Portugal's second city. Oh, by the way, the restaurant is a horrible waste of money. High prices, low quality.

Stunning Hotel. The breakfast was delicious! The room was spacious and luxury. The room service was always on point. I would highly recommend staying here if you are ever in Porto.

This is an absolutely immaculate, tastefully designed and completely comfortable hotel. My wife and I loved it. Excellent location on the river in beautiful grounds - far better than staying in the town itself. Really friendly and efficient service, and super comfy beds. This is genuinely special hotel that I will be booking again should I return to Porto (which I also loved). Wonderful breakfast - top class omelette that I heartily recommend. We had a deluxe room which was lovely, and more than big enough. I can't think of a better place to stay in Porto. |In order to be perfect please provide more hangers in the bedroom (we only had 3 to start with), and provide more free water in the rooms. |Other than that I would rate this hotel an easy 9 out of 10 - it's a great place despite what looks like some spurious reviews from other travellers. |Very highly recommended.