Aldo F.
Yelp
Update 3/24/2019: The business owner (Terry) was completely unprofessional tonight within minutes of our arrival. I cannot believe how this place has turned 180 degrees from the previous review I've posted here. Within 10 minutes of our arrival, we paid the bill for our two drinks and snacks that we didn't even have time to consume, and left!
Terry confronted my wife tonight, aggressively stating petty gossip claims in a scolding manner about what my wife supposedly said/didn't say to an employee about our last experience there. Really?
Why would a business owner act so unprofessional and accusatory, and not even ask my wife "how was your last experience here?" Obviously, the owner has some sort of prejudice against my wife/us or some form of festering hatred because her attitude, communication, and explosive and accusatory actions were anything but professional. Wow!
The owner felt that my wife was being rude to her employee by saying the reason why we hadn't been there in months was because Habaka was in Italy until recently returning and once again singing at the wine bar, and that we were there to see and hear Habaka sing. How exactly is this a rude statement in any way, to the employee or the establishment? Terry should have instead been thankful that we, and many others in attendance, were there because of Habaka. Isn't this why the establishment has live music nights?
Unfortunately, I was already turned off from coming here. My daughter visited months ago and my wife encouraged me to take her to this establishment because Habaka was singing. As we entered, I greeted Terry with a hello as she's met my wife and I multiple times previously. She looked at me strange and turned her head. I said, "I'm Aldo, Crystal's husband." She just looked at me in an unfriendly demeanor and said nothing. When I returned home I told Crystal about it in irritation. She told me just to drop it, stating that maybe she was busy or thinking about something. It didn't have to mean anything. This is why I am truly baffled by what happened there to my wife tonight. My wife is very nice to everyone and is always considerate, especially in her support of this business. I didn't want to come here tonight and she pretty much forces me whenever Habaka is singing. I like Habaka, so I would visit.
I had already determined that management there was both unfriendly and unprofessional from observing evidence of this. Tonight proved it in a hurtful and shockingly blatant way.
It's simple. Whatever may have been said, or not, it all comes down to the owners, how they handle things, and how they act/respond to any supposed criticisms, or gossip. A business is NO place for this type of blatant unprofessionalism and especially from the business owner!
Not only have they permanently lost my wife and I as patrons, but we will recommend to everyone we know to go spend your time and money elsewhere!