Kyle M.
Yelp
I utilize Yelp a lot but never felt the need to write a review until today. Unfortunately, if I could give this place 0 stars I would- and it's all because of the owner. My partner and I (along with family) have frequented Vinum PLENTY of times ever since its opening & have experienced their many menu changes over the years. To be honest, we weren't fond of the switch to a Japanese fusion menu, but because they kept certain items from their old menu we liked, we still would find ourselves going back to this place here & there. Sadly, our experience today (on Valentine's Day of all days) was one of the WORST dining experiences we've ever had. I'll start from the beginning:
We made reservations for 2 at 6:00 PM. We've never seen this place relatively busy. In fact, out of the many times we've dined here it's always been pretty slow. But, we knew due to the holiday it would be safer to make a reservation regardless. When we got to our table I noticed their "regular" menu was nowhere to be found. Instead, we noticed they only had a special "Valentine's Day" 4-course set menu on the table, which started at $59... After waiting a couple of mins & trying to get the attention of our server, we asked them for a regular menu and THAT'S when we were informed that they're ONLY doing the special Valentine's Day course menu.
Um, ok? It would've been nice to know beforehand right?! We were never ONCE informed by staff during check-in or seating that they were doing this. In fact, if we knew ahead of time we would've chosen to dine somewhere else since this set course menu was NOT WORTH it at all! (Side note: We witnessed a party come in and ask for the regular menu as well. They too, were not informed of the special set menu, but they were smart enough to leave! Wish we did the same from the get-go lol)
Anyway, the special menu included limited choices for each course PLUS up-charges for the "better"choices (e.g, a standard appetizer [for course #1] included in the $59 price was the Daikon Salad vs if you wanted to pick any of the other salad options, it would be an additional +$9 up-charge). Ridiculous. It was like this AS WELL for the other courses (except the dessert course, which only had one option btw lol). Our server was really apologetic when they informed us about the set menu, & because we'd already been seated for a while (and hungry of course), we decided to just stay & try it out (bad idea lol).
Since we weren't fond of the menu that much we asked if we could order just 1 set course, then order another entrée on the side (that was featured in the special menu). The server said they would have to check with the owner & get back to us... & guess what?! The owner declined the accommodation (3rd red flag at this point lol). But we were like OK, we understand, fine. Our server was again very apologetic (but obviously it's not their fault).
We then just decided to order 2 separate set courses (mind you, we even picked the up-charge options for course #1 + course #3). At that point we were just ready to order, eat, & enjoy our drinks. Sadly, we waited about 1 hr JUST for our 1st course & around 1.5 hrs for the 2nd course. They also got my 2nd course order wrong, so we ended up having to wait extra for it (it was just a 3 pc nigiri btw... how does that take over an hour to prepare/serve? lol).
While waiting we also noticed other tables who were there BEFORE us still waiting on their food as well. Lots of parties with empty tables/no food. Funny enough, the table sat behind us (which got there after us), received their appetizers BEFORE us lol. The way the kitchen was sending out the orders just didn't make sense! It was OBVIOUS the kitchen was super slow & behind, but not ONCE did any of the staff update us unless we asked/got their attention directly.
However, when we did get our server's attention they were always apologetic & we could easily tell that it was the fault of the owner/management/kitchen. Like hello?! If you're running behind then inform your servers to update their tables! But also, how the hell are y'all running behind if you have a limited course menu?! You already LIMITED your menu (prob with the intent of having faster service), but it resulted in the exact opposite! Such a shame.
Also, while waiting for our 2nd course we noticed a table (with kids) get an order of fries. This wasn't included in the special menu so we knew they made an accommodation for the kids. Totally understandable since it's for kids of course, but they could've easily accommodated my request for an add-on entrée as well if that's the case.
Anyway, we ended up waiting so much longer than expected for my 2nd course. It was already past 1.5 hrs into our reservation at that point and we were OVER it. Tired of waiting, still hungry, but ready to get the hell out lol. There was just noooo way we were getting our entrees any time soon (again, our reservation was for 6 PM lol) [See Noel's review for continuation]