Hayden
Google
Really disappointed with this place. I’ll start with the positive, the terrace view is one of the best in the city. Unfortunately, that’s where it ends.
From the outset it wasn’t clear how you’re supposed to engage with the venue. The entrance serves the shop, bar and restaurant, yet there was no one to greet us. We waited outside by a sign saying “please wait to be seated” and were ignored, so eventually walked inside, only to be met with an attitude that felt more like “what are you doing here?” than a simple welcome.
We then asked, somewhat uncertainly by this point, whether we could sit outside on the terrace for a drink.
Service didn’t improve. We waited an uncomfortably long time to order, eventually being served by a woman who appeared to be a supervisor, who began the interaction not by welcoming us, but by complaining about her staff. From sitting down to receiving two glasses of port and some olives took just under 30 minutes, something I know because we took photos.
We were one of only two tables of two on the terrace. It wasn’t busy, so there’s really no excuse.
Even going inside to find the toilet was unpleasant, with another member of staff, in a suit, adopting a holier-than-thou attitude that again made us feel unwelcome.
It’s a real shame, because if it weren’t for the staff, this place has the potential to be a top recommendation.
One additional point worth raising is the walk up to the venue. It’s steep, windy and not really pedestrian-friendly, with a very narrow path. Given there’s very little else in the immediate area, a simple free tuk tuk or golf buggy shuttle up and down would be a low-cost improvement and would make a big difference to the overall experience.
Despite everything, I’d still suggest making the walk for the view alone. Just perhaps wait a year and hope a better-trained set of staff are in place by then.