Virgin Atlantic

I recently traveled with Virgin Atlantic from Heathrow to New York and had a positive experience! From the moment I arrived at the airport, a friendly female staff member helped me print my boarding pass, making check-in and boarding effortless and stress-free. The cabin was clean, modern, and comfortable, with ample legroom that made the long flight relaxing. The in-flight entertainment system was good, featuring a wide variety of movies, TV shows, and music to keep passengers engaged throughout the journey. The meal service was nice, and the attentive cabin crew made sure I had everything I needed. Overall, Virgin Atlantic delivered exceptional service, comfort, and a warm atmosphere that made my trip from Heathrow to New York truly memorable.

Sorry, I'm reading all the negative reviews since my experience on every VA flight has always been very positive. My most recent VS154 to LHR from check-in and during the flight was as expected. Wonderful ! Arriving JFK, I was having a bit of trouble scanning my passport, Maisam must've noticed the frustration on my face and helped me, guess he had the magic touch ! My flight was absolutely wonderful & the flight crew were so pleasant and super attentive! Besides the amount of food/snacks you're given, they also offer Bombay Sapphire Gin along with Fever Tree Tonic water, which both happens to be my fave ! I was lucky enough to have the row all to myself, which made for an even more pleasant overnight flight. Thank you, Virgin, for your service and the Captain's that make sure we arrive at our destinations safely !!

The one star rating isn’t justified for the pathetic service I received. Booking done thru Delta, me and my family were planned to flying out of JFK via LHR to BLR. Firstly, while my family was already flying from TPA to join me at JFK.. I got to know that the JFK to LHR flight got delayed by a hour. This meant we are likely to miss out connecting flight from LHR to BLR. So VA went ahead and rebooked me and my in-laws while leaving behind my wife and kid’s ticket in the same state. When enquired I got to know that they were accommodating the Emirates A380 cancelled flight passengers for high priced tickets leaving us in limbo. 👏 After pleading for 6 hours at JFK terminal, all the tickets were rebooked to a flight which is 3 days later and adding salt to the wound, my family was flying in 2 different airlines at two different time points. Me and my in-law had to fly via British Airlines and my Wife and 2 kids flew via Airfrance. That didn’t stop there.. the luggage that was checked at TPA by my wife landed at LHR and was delivered to us 24 days later after multiple follow-ups at JFK. Still one baggage is lost. When a claim was raised for the essential expenses, they declined the dress purchase we had to make at JFK at Costco. They reimbursed only one meal and couple of uber rides. They either didn’t provide the inconvenience fee. VA made our lives so hard and I swear not to book tickets with them again. Pathetic airline!

Virgin Atlantic at JFK - throwing stuff and luggage from the plane then putting them back on the belt / beside that, good service and friendly staff onboard!

Had a terrible experience traveling from London to Delhi on this airline. I had indicated that I have a nut allergy on both my outgoing and inbound flights, but they only registered it for one leg, starved me on the entire nine hour flight and then try to offer me a $25 voucher… Lol. Would not use this airline again. The reason I’ve even given it to stars is because they were kind when I was traveling with my baby niece.

The staff at the checkin at JFK are very rude, especially the supervisor who doesn’t even care to listen yo the customer trying to explain the messy situation the airline itself caused. I arrived at the airport 3 hours ahed of scheduled departure of my flight, and because Virgin couldn’t confirm my ticket with their Delta partner until 30 min before the flight, I was forced to rebook a more expensive flight. All due to unnecessary delays caused by the Virgin Atlantic supervisor who repeatedly kept saying “you are not getting on a flight tonight” instead of listening to understand the issue. The issue could have been easily avoided by simply contacting your partner’s representative to confirm my ticket and get me on the original flight I had booked days ago. I purchased a ticket, and I came at the airport 3 hours before my flight, so I did my part correctly. But I was left without any answers or compensation from Virgin staff at JFK. I will forever avoid flying with Virgin Atlantic in the future.

Flight to LHR, VS138. We were running very late to our flight due to unforeseen circumstances. At the Virgin check-in we met Sard, what a gentleman!!!! He quickly took us to a check-in desk (the auto check in won’t allow us to check in anymore, flight closed(!!!!) and checked us in. Then he took us straight to the Immigration officer and handed in our passports , there was a massive queue. We shook hands with Sard and he wished us a safe travel. This is extremely good customer service, Sard i cannot thank you enough for your understanding and care, thanks to you, we did not miss our flight! Sard Thank You!!!

Virgin airlines flight JFK to LHR V138 11:00 What can I say what a great airline and I used many airlines in the past before example Qatar, Emirate etc. this was the first time I’ve used Virgin and I’m happy I chose virgin due to the service they provided me, I was travelling with my young children 7 & 4 and they took out the stress of travelling with children a lady named Manuela (JFK) really looked after us she was a star. In flight entertainment was great would of been better if they had more choice, food was nice and on a regular, Overall great experience and would use virgin again.

WoW, what in the world!!! This plane is shagadelic, baby! All airlines should have planes like Virgin Atlantic... ALL!!! Once you walk in you have the great lighting. That automatically sets your mood and eases your stress levels. Then you see the bar and first class, it's out of this world. First time I was amazed by a plane. Even the average seats were comfortable and cozy. Since it was practically an empty flight I had asked to move and it was not a problem at all. The staff were all amazing... accommodating, courteous, lovely to talk to, easy on the eyes... I'll just leave it at that.

Virgin Atlantic is unique and very unconventional, in a good way. I left my tablet on VS137 on May 12, 2024. We've been home for a few days before I realized the tablet was gone. Today, I got an email from Virgin Atlantic Duty Manager at JFK saying that they found my tablet ( from my assigned seat number ) and they tracked me down to return it. Would any of the other major airlines do the same? You'll be the judge but I think not ! Bravo Virgin Atlantic!

This is definitely the way to go. Virgin Atlantic was our savior when our very initial 2nd leg of our Sunday return trip (from London Heathrow) to head home to NY was up in the air with no certainty if we would catch our flight or it be cancelled and stuck in Marbella yet again. So we had to book out of our wallets for plan B. Hubs analyzed all of Virgin Atlantic's fine details plus we knew off the bat we wanted a non-stop flight to come to NY. With all of their details and ours plugged in when we booked online, a one-way trip from London Heathrow was locked stat for a Sunday night. While just the one-way trip to JFK was a costly one coming at $2K+ each for just Economy Plus, it was definitely worth it and we got their word when we spoke to a live person and received alerts. The booking process with Virgin Atlantic was also more straightforward- Thank God! Considering the damn mess hubs and I were in, all the passengers on board were ALL civil. We had no issues with the flight attendants because they were all fantastic and hospitable- without robotic movements or sarcasm- just nice. And the British accent? Come on. My biggest problem was the dust that settled on that panel that stretches all along the window seats near the air vents. I just used a few of my Wet Ones to wipe it off. Meals from beginning to end were incredibly tasty with that British touch. We had enough leg room and couldn't complain about that. Tickets are indeed through the roof even for our one-way Economy Plus, but Virgin Atlantic wins hands down and so worth it when they came to the rescue safely and in a time crunch.

20 years ago, I promised I'd never take Virgin Airlines again. The trip was awful, and the flight attendant "forgot" to serve me dinner. Unfortunately, I booked through Delta Airlines and they, without asking, booked me on Virgin as a "partner airline." I had a two hour wait in line to check in... then found out the flight was cancelled. When I got to the front of line the clerk did manage to book me on a later flight on British Airways... Not going to New York, as I had planned, but going to New Jersey. Getting home was up to me. I was given a letter promising compensation for the missed flight. Not a cent received.

We traveled to England from JFK, and we few on Delta. The flight to England was operated by Virgin Atlantic, it was my first time flying on Virgin Atlantic. We had Delta Comfort+ tickets, and I felt as though the seat on Virgin Atlantic was smaller than Delta Comfort+ seats. They had great selections of movies and other entertainment such as TV shows and music, which was great. We got a nice greeting from the Virgin Atlantic Crew inside the menu. I thought it was informative, and a nice little touch to welcome the passengers. The plane was not packed, and the flight attendant allowed some passengers to move to other seats. A large group of family decided to seat several rows apart, and a little girl kept running between the two groups the entire time, hitting my elbow or leg many time when I was trying to sleep, which was very annoying... I guess there is no law against running the aisle during flight... The flight attendants were very nice, friendly, and polite. We had a nice short flight (minus the running child). The food was good, and wine was smooth. It was not a bad flight at all.

They don't even deserve a single star.Worst airline to fly, staff at JFK are very rude, unprofessional, they denied my 70 years mom to board the flight, she was going back from jfk to pakistan, they were not accepting her I551 travel document issued by US immigration, and I don't know why they even needed that to fly back home? She came on the same document a month ago. Also covid test performed on Tuesday for Friday flight were rejected , and were performed again at the airport for 225/per test, stay away from this airline if you can specially if you are transiting through UK, one of the mangers known as " Junior" no one was sharing his real name was extreme rude to us.

First trip to Europe! Virgin Atlantic made my trip easy and seamless! They went above and Beyond anything I expected. Getting through the airport was easy just the normal standard. Once I got on the plane there was the friendliest flight crew. Beautiful immaculate plane with big overhead storage for luggage. The air quality felt so good unlike any other plane I've ever been on. They have nice tv with clear screens. They give you good headsets with red blankets. Plus lots of food and drinks. It was a pleasure to travel with Virgin Atlantic. I hope I can do this again! I loved it!

Flying out of Newark, they lost my daughter's bag and now tell me that they cannot do anything for me or locate it for me since they THINK they transferred it to Swiss Air!!! To their credit, at least they answer me when I write/call. Swiss Air is much worse.

Flight out from JFK on Virgin was great experience, fast check in, decent lounge, new plane, clean and comfortable seat. With hours of delay the crew kept us informed(and with British accent anything is justifiable) As I'm an so used to fly US bus / cattle service this was really spoiling my future traveling experience and I would likely regret flying on Virgin.

Just flew in from Manchester. Flew Virgin Atlantic to the UK last week. Absolutely loved the service. Great good, free drinks and a lovely snack at tea time. I will always fly Virgin Atlantic whenever possible. Great staff made the trip wonderful along with great movies, TV and music.

When I first flew Virgin over 12 years ago, even though I had no status with VS, the service was top-notch, and the Upper Class in-flight masseuse was what I was looking forward to on each flight. Fast forward a dozen years, and since Delta has bought a 49% stake in Virgin Atlantic, there's now supposed to be elite treatment for Delta's Diamond and Platinum Medallions, but it just feels like everything has slid here. Check-in was good and fast, alongside Delta's DeltaOne/Sky Priority check-in counters. The club was nice, and will be reviewed separately, but the treatment onboard by dismissive staff more interested in chatting amongst themselves than serving customers was a rude awakening to the new Virgin. Flight Attendants were also unwilling to give out Fast Pass chits to elite passengers, even though that is a stated benefit for flying in to Heathrow. Worst of all had been baggage service upon returning to JFK. Over an hour and a half wait until even the first bags came out, and those were the crew suitcases. Upper Class and "priority" bags took even longer. Maybe I've been spoiled by the new customer service of Delta, Lufthansa's always-great service, or Royal Thai's sumptuous offerings, but I think Virgin has fallen off the pedestal that they used to occupy and is currently trading heavily on faded glory.

I am extremely unhappy with this airline. My husband and I flew out from New York, USA on Wednesday, August 1st. We had a layover in London with a final destination stop in New Delhi, India on Friday, August 3rd. When we checked two bags in, the attendant told us that when we landed for our layover, there would be no need to get our bags as they would be going straight to Delhi. Once we arrived in Delhi, we were told that only one of our bags made it to the destination, while the other was left behind. We were told the bag never left New York, and would be arriving the next day, August 4th. When we asked what type of compensation we would receive for this inconvenience, we were told "50 pounds for the one day delay". It is now August 5th - two days later, and we are being told the bag is STILL NOT HERE. We have spoken to the Delhi line who let us know it did not arrive and was now in London. When we spoke to London, they told us it was in fact shipped out and should be in Delhi. We asked about the compensation for the inconvenience at this point, and were once again told "50 pounds". We mentioned that this is incorrect as the "50 pounds is for the one day delay" - this is now a TWO DAY DELAY." We were met with an unsupportive and unempathetic staff. We have been going around and around for hours with both airlines in Delhi and London with no clear answers. THIS IS ENTIRELY UNACCEPTABLE. I AM INDIA FOR THE FIRST TIME FROM THE USA WITH NO LUGGAGE. WE WERE ATTENDING AN ENGAGEMENT EVENT AND I HAVE NO CLOTHES - AS WELL AS NONE OF MY MEDICATION OR PERSONAL SUPPLIES. I NEED THIS BAG ASAP, AND I ALSO AM DEMANDING COMPENSATION FOR THE ABSOLUTE INCONVENIENCE, LEVEL OF DISTRAUGHT AND STRESS. I HAVE NEVER SEEN AN AIRLINE ACT SO UNPROFESSIONAL.

Unlike several other reviewers, I have nothing but good things to say about my Virgin Atlantic experience. I booked a round-trip from JFK to LHR in Premium Economy. I received nothing but excellent service from all VA personnel whom I dealt with, from gate agents, to flight attendants. The Premium Economy experience itself was superior to the First Class experiences I've had with US domestic carriers - the only difference was slightly less seat pitch, however the in-flight meals and entertainment more than made up for this in my opinion.

I asked to get a seat upgrade and they offboarded me from a connecting flight that was fully paid the day before because the purchase had been with my wife's credit card and she wasn't with me. Instead they insisted on me buying a new ticket and gave me a downgraded seat. Worst experience ever.

Where to begin? In many ways, when we flew this airline for the first time (from JFK-LHR) a couple of years ago, we thought this was the airline to beat. The plane's upper class cabin was showing some wear, but the overall experience was great. The lounges were relatively amazing, the service was always delivered with a smile, and the food was excellent, among others. Fast forward two years and the plane's upper class cabin is even more worn (and downright dirty in some areas), the lounges are overcrowded and showing myriad signs of wear, the service was delivered with a glaring face as often as it was delivered with a smile and the food--while still relatively excellent--seems to be more limited (option-wise, at very least on the plane). I'm not sure what happened where the lounges are concerned. Maybe all this code-sharing and partner usage is simply too much. When we first visited the lounge a couple of years ago (both in JFK and particularly in LHR) it was a haven. Many seats were available, the lounge was seemingly immaculate, there was no waiting for anything, service was affable and plentiful, and the environment was serene and calming. Exactly what you'd expect from an "upper class" experience. Now, the lounge is overcrowded, you have to circle to find seats, there are numerous signs of use/wear (many of which illustrate poor cleaning/maintenance), there are lines for the bathrooms and the food bar (and seemingly everything else), service was scarce and hit-or-miss when you received it, and the environment was overly loud and enervating. Exactly what you wouldn't expect from an "upper class" experience. Even the "upper class" specific check-ins and security lines were unnerving in their own ways. Smiles were essentially nonexistent, tempers were short, lines were slow (we could have gone through the regular security line in LHR in less time), and nothing seemed polished. Far from what we experiences just two short years ago (which was an all around enjoyable experience from curb to lounge and beyond). Given our less than stellar experience on the ground, we expected all the more in the air. Both our outbound and inbound flights were delayed even though the planes were on time. Seems that the staff wasn't (on time). Even when we boarded the plane for our outbound flight (JFK-LHR) things were awry from the get-go (the crew seemed frazzled, amenity kits were not immediately available, and the atmosphere was not meaningfully welcoming or calming, among others). Our inbound flight (LHR-JFK) had similar issues. All told, our present trip with Virgin Atlantic was a real let down given our enjoyment of our previous flights with this airline. BOTTOM LINE: I don't know that any airline is "doing it right," but Virgin Atlantic seems to be moving in the wrong direction. Both the planes and the crew are showing signs of wear and tear and customers are being negatively impacted along the way. We've flown this airline's "upper class" twice now and likely won't fly Virgin Atlantic again.

As we are taxing on the runway for almost an hour I'm wondering where did I go wrong. I thought Virgin was an ideal airline to travel but it's not panning out to be such. During baggage check I greeted an attendant who flatly ignored me. Okay. While boarding I saw bottled water and O.J. being handed out and instantly perked up. I had a liquid lunch and needed some water in my life. I sat down, waiting for my juice and water. Thirty minutes later we pull off. So are you seriously going to hand out liquids to every class but economy?? Water is a privilege now?! Okay. Now we are on the runway, about 50 minutes into the departure time. I have no idea WTF the pilot is saying! Nah, this can't be life. Review to be updated if anything changes.

Rudest stewardesses ever! I'm shocked. I really thought that with flying Virgin that they'd treat you a little better than other airlines but at a minimum equal. Boy was that a poor assumption. The stewardesses spent all of pre-boarding complaining about their jobs and how they have no incentive to work hard and just do everything they can to do as little as possible and then spent the rest of the time being unnecessarily rude to customers. I just don't understand. I hate to say this, but I've had much much better service with Delta and United.

NEVER AGAIN WILL I BOOK WITH YOU. I would like to know when your company will take responsibility for what your agents tell your customers. We spoke with multiple agents last week regarding getting proper documentation to change a flight due to a medical condition (my son broke his leg and cannot fly). After hours of calling, troubling my doctor, and going though what I was told was the proper prodecure, someone then informs me that what I was told by multiple agents was wrong. When do you take responsibility for what your agents tell customers and why do you feel like your customer's time is worthless? I have never dealt with a company that does not take responsibility for what they tell people.

Worst airline ever. Flight from LHR JFK delayed by 2 hours because of sick passenger. Duh! You shouldn't have let the idiot on in the first place!!! Then they had go back gate and look for his bag. Upper Class cabin dirty as hell. Flight attendants weren't professional, they were chewing and serving us at the same time WTF. Full of old has been flight attendants . Branson should be shot. VA worst travel experience ever. Never flying VA again .

I would not recommend this airline. The seats are small in economy, the aisles are narrow, and the tv is outdated.

Virgin flight from Heathrow to JFK that was an hour late departing for "crew changes" apparently captain was sick and they had to find another at the last minute. Friendly crew but they changed our seats at the last minute without any explanation. So went front window seats to middle seats! Was very displeased. So we arrive at JFK an hour late. Virgin decides to make connecting flight for its passengers without giving any notification. So we go to the Delta desk since it was then a domestic flight. Two of the most rude people I have ever met made us wait 45 minutes while they tried to locate our connecting flight. Apparently delta and virgin have zero communications despite being partners. After wasting our time this incompetent check in person just tells us to go to the virgin desk. So then we missed our connecting flight. Then virgin tells us to get on American Airlines and books a flight that was literally boarding when she reserved it. So of course we missed that flight. I have never seen such incompetence and disorganization at an airport. Also incredibly rude staff and not helpful. We ended up having to stay the night in New York to take the morning flight. They comped our room but I will never fly through virgin again. This was the flight on our return from our honeymoon and it was a total nightmare. Get your act together!

I have never had a bad experience like some other reviewers. This is by far the best airline for overseas travel. The service has alway been fantastic. On our last flight from London my husbands ticket was printed incorrectly. I don't know how that happens but it did. I had gone ahead of him and so I could of course not leave the plane. The stewardess was fantastic and kept me calm while they sorted it out, even calling the gate to check the progress. They were able to reprint the boarding pass and get him on the flight in under 10 minutes. It was our second flight and we had gotten our boarding passes from a different airline in a different airport. Even though the error wasn't theirs they fixed the problem and kept us calm and informed. The amenities on the flight are top notch. Being able to stretch out and sleep during a 9 hour overnight flight is amazing and the price for business class is so much better than 1st class on other airlines. I'm sorry other reviewers had bad experiences, but I have always had a great time with virgin.

First flight with Virgin! Excellent prices, new plane, very comfortable! Comfortable seating! Take that united, bam!

This airline is okay. I flew from New York to London via Virgin. I have to admit that the service is a lot better than some of the 'other' leading airlines. The sky food was adequate and the hostesses were civil and calm, unlike some other airlines I have flown with namely British airways. I have no complaints with Virgin so I will offer 3 stars. The female hostesses are heavily made up though, it reminded me of being in a west-end theater a opposed to on a plane. All was okay.

Beware! These bloodsuckers will charge you $40 to choose a seat and if you change flights or airlines due to "code sharing" they keep your hard earned money! Instead of refunding the charges for a service you are no longer using, they respond with the classic "read the fine print..." Nice! Thanks Mr. Branson, no wonder you have billions. You will never get another single cent from me or my family!