Kristin T.
Yelp
Our daughter asked us to write this review. She said if someone reads this and it helps them to not put themselves or their child in this type of situation, the whole experience will have been worth it. Let's begin by saying.......A life jacket is not an excuse to not watch out for a child.
Our daughter attended a camp over the summer with this company. Her first day was going down the river in tubes. The river was low, so the rocks kept knocking her off the tube. The staff got annoyed with her and told her to stop falling off her tube. This should have been our first sign this organization did not have the best interest of their customers at heart.
Her second day at the camp they went to the quarry to do some water sports. Our daughter was told by the staff to bring a canoe over to where everyone else was going to be jumping off rocks, on the other side of the quarry. As a result, our daughter got separated from the rest of the group. She began to have difficulty with the canoe, which was overturned, and started getting scared because she was alone and there was no one to help her. She looked beneath her and saw items in the water, which further caused her to panic; she had no idea there were submerged vessels in the water, the staff did not tell her. She began calling for help to the staff, but no one from the staff came to help her. She was in the water alone, panicking, frightened and completely unattended. This company seems to rely a lot on life jackets as an alternative to actually watching out for the children we came to learn. A life jacket is great, but it only takes one bad situation to turn into a nightmare. Our daughter did not attend the remaining days of this camp after this experience.
We called and spoke to Candy, the manager. She listened to what we said happened, and said she would speak to the staff and get the complete picture. We understood this and looked forward to our next conversation to see how the company was going to handle this situation. Candy did call us the next day and said the staff rebuked our daughter's version of what happened, which was really no surprise to us, and instead laid the blame at our daughter's feet, which was a huge surprise to us! Our daughter is 11, was in the water with submerged items such as buses and boats beneath her, unattended and without eyes on her, but it is her fault she got scared because she put herself in that situation, according to them. That is an insane thing for anyone to think, let alone repeat, and repeat by a manager of an organization which is providing a service to a customer. Candy interrupted us constantly on the call, talked down to us, insisted our daughter was safe because she was wearing the almighty life jacket, and the center took zero responsibility for how our daughter felt and what happened, instead they shifted the blame at her feet. Candy even scoffed at us when we tried to get her to empathize with our daughter and how she felt being abandoned by the staff, telling us she obviously sees things differently. She kept talking about the life jacket and that our daughter was never in danger. Well, I had no idea life jackets were so powerful and omnipotent.
Bottom line is this. We will never suggest this place or return to use their services, which is a shame because it could have been an amazing experience. It takes a lifetime to earn a customer, and a second to destroy the relationship. If we could leave zero stars, we would.