Anthony L.
Google
THESE PEOPLE WILL STEAL YOUR SECURITY DEPOSIT. I lived here for 2 and a half years. They are financially motivated to make giving back your security deposit as hard as they possibly can. As long as they make the barrier to getting back your deposit a high enough bar, enough people will give up and they will gladly keep it, earning a nice little bonus for themselves. The few people who complain will be run around in circles until they give up. 10 months later and I'm still dealing with this.
They will "lose" your forwarding address and gladly just not send the check until you call. They will send the wrong amount, without the legally required itemized deductions. They will never pick up the phone or answer emails. Then once you've caused enough trouble they'll say "our bank records show someone cashed it, not our problem anymore call the police if it wasn't you" (after sending the check to the wrong address). The number of coincident, concurrent failures during this process was staggering and frankly unbelievable. They are not trying their best, they are not trustworthy, they are not trying at all.
YOU MUST DOUBLE CHECK 100% OF THEIR WORK WHILE LIVING THERE, ESPECIALLY ANYTHING INVOLVING MONEY. There wasn't a single time the office did something correctly the first try. Do not trust them on a single item.
- They will give away your parking space
- They will keep your pet deposit if your pet dies while you live there
- They will lose keys, duplicate incorrect keys, throw away keys, invent new keys, hand out keys to the wrong people, etc.
- They will prorate 31 days of rent on a month with 30 days
- They don't understand the 24 hour legal notice to enter
- They will say they need to enter your unit to check fire alarms, washer/dryer, water meter, etc, and you need to rearrange your stuff for their access and then they won't show up.
- They will give 12 hours notice requiring people to take an action, and in the same email say "this is a hard deadline, we've had this scheduled for weeks" meaning they just chose not to notify everyone in advance.
- On the phone you will get customer-service speak saying they'll "get right on it" and then do nothing for weeks. I'm guessing my number was written on a sticky note next the phone labeled "DO NOT ANSWER!"
The units are nice though.