The Viridian

We’ve been living here several months now. 1. Haven’t seen their elevator work once. It’s definitely not a safe place for kids and babies. With stroller and baby the stairs are impossible and you have to go through the garage which is too dangerous. Some drivers overspeed even though there’s bumps. 2. The trash situation is as shown in the picture, awful! 3. Is the ceiling too thin? The noise upstairs is impossible to ignore. They wrestle, run, jump and party all night until 5 6 AM in the morning. Tried to tell them couple of times but they didn’t even bother to open the door. Called security didn’t even open the door to them. Told office several times. They told me they will send e-mail lol who reads email this days. They don’t care about their tenants at all. 4. The gym doesn’t work and now the public office area is not working anymore. God knows when the renovation will finish. Been months, haven’t seen anyone working there. 5. They have no service at all and still they are charging more for the service every month. 6. The delivery is impossible to get. Couriers can’t find the door numbers so they leave the packages outside the lockers in an open garage and it disappears in a minute. Have lost half my orders that way. They can’t even install fake camera in that area? There’s plenty of apartments with same price around this area. We are planning to move as soon as our contract ends. NOT RECOMMENDED!!!!!

I have had a fine experience for the most part, but the trash situation is out of control. I understand that the *tenants* are the ones leaving trash everywhere, not the management, but it's management's responsibility to enforce the rules. Emails saying "this violates the lease agreement" don't matter if there is no follow up. As for people having problems with maintenence, it's probably because the poor maintenence guys spend 8 hours a day picking up trash

This whole complex is one giant joke. I have lived here at Viridian for going on 5 years and this has been a mess from day one. March 2021 my car was broken into, reported it to the police and management and the management (which was Greystar at the time) did nothing. April 2021, the mail room was broken into and many of the mailbox panels were broken into so that the person can steal everyone Covid stimulus checks and USPS held everyone's mail for 2 weeks while the repairs were being done and they would not release anyone's mail at the local post office. Same thing happened again in both May and June that same year. In the meantime the garage was under constant construction for patching potholes and resurfacing with this rubbery coating which means it total it took almost 2 years to finally stopped. Next year (2022) my car was broken into again and still nothing from management when reporting it to them. This was or still is a common theme around here. Even the the Greenwood Village PD has tried working the Greystar about all of the reports and management couldn't careless. 2023, management changed to 5 Avenue, things kind of got a bit better but we still had our doormat stolen by some kids. 2024 my mom (who lives with me) was diagnosed with cancer and struggled with being able to do the most basic things like being able to open doors (the fire doors are too heavy for a disabled person) and the doors throughout the hallways are always being closed when there are magnets to hold them open. The list goes on and on that year of the complaints. 1. kids are always running up and down the hallways on foot, on bikes/scooters that were mowing people down and not even caring they they hit people. 2. There is just no actual place for the kids to play except for in the parking garage or the surrounding driveways. 3. These same kids are not monitored by their parents and they are always outside screaming at the top of their lungs and disturbing the other residents. 4. When 5 Avenue took over (Greystar didn't leave a single piece of paper for the new management company) they tried to get a handle on the parking situation since even though it is assigned parking spaces it ended up being a free-for-all and unregistered cars were parking wherever they wanted (insert the third-party parking company, ParkM). 5 Avenue had temps working at the beginning and we complied with every email and letter that was sent to us about what parking spot was ours but 6 or months go by and an email was sent out about the parking and it indicated that if we had already provided them with the written forms of what spot was ours that we didn't need to do anything further. Turns out the temps did everything wrong and 5 Avenue did not actually have anything about our parking spot. They assigned my parking spot (that had been on my lease for the last 3 years at the time) to someone else. Needless to say I called them up and cussed them out SEVERELY for it. I told them that we did our part and they need to honor our contract. Chaos! 5. Not long after my mom started her chemo treatment one of the elevators broke down and they were trying to get it fixed. Then a few months later the other broke down as well, so now it has been almost 2 years and both elevators are still out of order. Side note both elevators were questionable before since people were often getting stuck in them. I have asked multiple times now about the elevators and both 5 Avenue and Willow Bridge just says were are working on it with no real answers. 5 Avenue was asked what is going on with them, their response is that there were parts that are on back order. Someone comes out to "work" on the elevators once every 5-6 months. 6. Both Greystar and 5 Avenue always put out email but never followed through on their threats. 2025 finally after 2+ years, 7 maintenance requests, the leaking ceiling was finally patched and fixed. 25-26 the trash is HORRENDOUS! Still not one word from (currently) Willow Bridge about it. The trash would not be like this if the elevators worked! DONE!

I have lived here for over a year and it’s just gotten worse. We had disgusting cockroaches somehow in our 3rd floor apartment, I called and they said they are working on a new pest control contract/company and they’d let me know when they could come out. They didn’t so I called again and finally got someone out here but they have yet to follow up with round two spray and it’s been a month. My request got canceled and not sure why and I have to call AGAIN for an update on this issue. Maintenance never gets handled in a timely manner, the elevators have been broken for over a year which is insane. The gym and basketball court are both being renovated for like 5 months which is also insane…. There’s no urgency and they don’t care about the residents here. Also the floors you can always hear people walking, they need to update the foundation of the flooring. This place has so much potential but it’s people who don’t know how to run this business… I’ve worked in Facilities for years. It’s not hard to help with daily maintenance requests or at least give residents an update on their requests. We’ll be leaving when our lease is up and I’m counting down the days.

The Viridian was a very pleasant place when my significant other and I first moved in here fall of 2024. Lots of usable amenities like a nice heated pool and a clean hot tub. We had a usable weight gym and a usable gymnasium w/ a full basketball court. TRASH was never an issue, parking in your PAID FOR PARKING SPOT WAS NEVER AN ISSUE. The now as of 11/2025 previous property managers did quite an acceptable job at keeping this complex comfortable and livable. We now have new property management who allows overflowing, and I really mean OVERFLOWING trash in all 4 trash rooms to come heaping out into the roadway and around the outside walls of the trash rooms. There is also bags of trash in every stairwell, indoor and outdoor. They allow free parking to just about anyone, paid for or not. The parking issue is very frustrating because you pay monthly for it and they refuse to do anything helpful for that tenant or yourself. They discontinued cleaning the pool which is now quite disgusting due to algae on the pool floor and walls. Our amenities were stripped, the weight gym is getting a “makeover” when it was perfectly fine before the business transition, like people go there to sweat and workout, not sightsee and ogle. Our gymnasium is closed without reason with no plans of reopening (they aren’t renovating or doing anything productive, it’s just CLOSED closed). Property management does not seem to care about any ongoing issues. I personally watched kids hit the Exit signs of the ceilings like piñatas. The vandalism here has increased by a lot under this new management. There are oil spills all over the parking complex (have fun tracking that into your unit and your vehicle). Also, your mail and packages will be stolen and absolutely nothing will be improved to do something about it. The Viridian has become a dump and I’m tired of living amongst the trash and other things. I absolutely do not recommend living here and these will absolutely be the reasons we’re not signing another lease with a place and management this filthy. Unfortunately, I am leaving a plethora of other reasons out and I hope this review helps others when looking for a future place to call their home. Oh, I almost forgot to mention that everyone tenant pays for all these amenities and we can’t use them, that feels like theft.

I have been a resident of Viridian for 6 years, and I am formally submitting this complaint due to the increasingly unacceptable living conditions over the past 2 years. The ongoing issues in this community demonstrate a severe lack of maintenance, responsibility, and concern for resident safety and well-being. Both elevators have been out of service for approximately a year. This is not only inconvenient but also a serious violation of basic accessibility standards. As a resident on the 4th floor, I was forced to use the stairs throughout my entire pregnancy, which was physically exhausting and entirely unreasonable. Now, with a newborn, the situation has become even more hazardous. I cannot safely use the stairs with a stroller, forcing me to go through the parking garage every time — a completely impractical and unsafe alternative. Additionally, the gym equipment has been broken for months with no visible attempts to repair or replace it. This shows a clear disregard for advertised amenities that residents are paying for. The trash situation is also unacceptable. It frequently smells rotten, accumulates in large piles, and poses both a sanitary and health concern. This level of neglect is far below any reasonable standard for residential living. Furthermore, maintenance inside the apartments is not being handled appropriately. I reported a damaged ceiling that allowed water to leak during rainfall. Maintenance came once to inspect the issue but never returned to complete the repair. This lack of follow-through is unacceptable and unprofessional. I am requesting immediate action to resolve these issues. If they are not addressed promptly and effectively, my husband and I will have no choice but to terminate our residency, as the current conditions violate the basic expectations of habitability and proper property management. I expect a written response confirming the steps that will be taken and the timeline for each repair.

THESE PEOPLE WILL STEAL YOUR SECURITY DEPOSIT. I lived here for 2 and a half years. They are financially motivated to make giving back your security deposit as hard as they possibly can. As long as they make the barrier to getting back your deposit a high enough bar, enough people will give up and they will gladly keep it, earning a nice little bonus for themselves. The few people who complain will be run around in circles until they give up. 10 months later and I'm still dealing with this. They will "lose" your forwarding address and gladly just not send the check until you call. They will send the wrong amount, without the legally required itemized deductions. They will never pick up the phone or answer emails. Then once you've caused enough trouble they'll say "our bank records show someone cashed it, not our problem anymore call the police if it wasn't you" (after sending the check to the wrong address). The number of coincident, concurrent failures during this process was staggering and frankly unbelievable. They are not trying their best, they are not trustworthy, they are not trying at all. YOU MUST DOUBLE CHECK 100% OF THEIR WORK WHILE LIVING THERE, ESPECIALLY ANYTHING INVOLVING MONEY. There wasn't a single time the office did something correctly the first try. Do not trust them on a single item. - They will give away your parking space - They will keep your pet deposit if your pet dies while you live there - They will lose keys, duplicate incorrect keys, throw away keys, invent new keys, hand out keys to the wrong people, etc. - They will prorate 31 days of rent on a month with 30 days - They don't understand the 24 hour legal notice to enter - They will say they need to enter your unit to check fire alarms, washer/dryer, water meter, etc, and you need to rearrange your stuff for their access and then they won't show up. - They will give 12 hours notice requiring people to take an action, and in the same email say "this is a hard deadline, we've had this scheduled for weeks" meaning they just chose not to notify everyone in advance. - On the phone you will get customer-service speak saying they'll "get right on it" and then do nothing for weeks. I'm guessing my number was written on a sticky note next the phone labeled "DO NOT ANSWER!" The units are nice though.

Listen my unit is fine but the elevator has been put since I moved in and no notice, no update, nothing about when it might be fixed. This is a 4 story building and with the rent they charge it's pretty unacceptable that the elevators have literally never worked and there's been no display of an intention to fix them. UPDATE: I emailed the property multiple times to request information about the elevator fix...my only contact has been thier response to my review. Never got an email back :')

Horrible! Maintenance sucks, we have been dealing with a washing machine that doesn't work properly for nearly a month! Reported to maintenance and they closed the ticket out saying they could not duplicate the issue I reported. Even though. I showed the maintenance guy an extremely wet towel after the washing cycle was completed! Now, we have an emergency issue on a Sunday night and when I call in, my call is cut off! AVOID THIS PLACE! YOU GET WHAT YOU PAY FOR AND THIS PLACE IS HORRIBLE. Oh ya, and packages get stolen consistently and the management will do NOTHING to prevent and they are aware of the iaaue.

How yall gonna charge 80$ a month on top of rent to PARK and not have cameras in the garage!!!! So if you like your car getting broken into and vandalized live here!! Also the elevators been broken for months good luck getting to your home with a disability. We also asked if maintenance had a master key they said no, so tell me why I woke up to strange men in the house when we always lock the door??

Apartment 153 has the fucking loudest dog and just howls morning and night I can't sleep and I can't even enjoy my day without hearing that loud ass fucking dog I called the office to get their attention about it and they won't do anything about they have dog poop all around their balcony and it reeks I can smell it from my apartment I can't even enjoy sitting outside in my balcony to read a book I can't even read my book because all the dog does is howl don't recommend getting an apartment here I just moved in and having to deal with this for the rest of my fucking lease

The staff is helpful, however on our move in date, the apartment was not prepared for move in. My family is allergic to cats and dogs, and with the apartment completely carpeted, the carpet was covered in animal fur. Due to this, we were inconvenienced and unable to move in on our official move in date. Regardless, once we reached out to the staff, they got to work as soon as they could, and did as much as they can. Within a week, the carpet was finally cleaned, and we are able to move in. I appreciate the support and help of the staff.

All of the amenities that were provided were not able to be used, I was told to get a separate gym membership and no elevators would be working for a year. With the lack of amenities there should be a price decrease.

The move-out process was an unnecessary hassle. I was told one thing by one staff member about the move-out process and then come to find out later by another staff member that the information I was given was incorrect. I was always cooperative and understanding but the communication was very poor. Then after I moved out, they still didn't seem to understand when I actually left as they were still calling me about my move out date long after I already turned in keys and did a walkthrough of my unit with the lead maintenance guy. The cleanliness of the property, while slowly improving by the time I was leaving, still leaves a lot to be desired. The trash chute rooms on the upper levels are always full of garbage and people are constantly dumping their old furniture and god knows what else outside the dumpster area, making the place look like a landfill (even smells like it at times). Dog waste around the property is an issue as well as people tend to not pick up after their animals. On the plus side, the unit I was in was pretty nice overall. It was very spacious for a 1-bedroom and my parking spot was conveniently located directly across from my unit. I will say, however, the neighbors around me were pretty noisy with their kids running up and down the walkway all throughout the day and my neighbors above me were the loudest I've ever been around. Staff would send email notices about these things, but nothing ever changed, and no one listened. It was especially frustrating when all this noise would happen at night after 10pm when I'm trying to get to sleep so I can get to work early in the morning. One last positive: Jason on the maintenance staff is a really good guy. He was always very helpful and very friendly. Even would stop to chat if we happened to pass each other on the property. This is one of the cheaper properties in the DTC area and it's decent for what it is. It wasn't an absolutely miserable experience living here, but it could have been SO much better. But you tend to get what you pay for. I can't say I recommend living here if you're able to afford a couple hundred dollars more at a nicer, cleaner, more updated property.

I have always been a firm believer that reviews don't say all you need to know about an apartment...BUT THIS ONE SHOULD. We lived at Viridian for 5 years and it was 5 years too long. After the first two years, we really only stayed for financial reasons. New management took over and we thought we would give it a chance. I have never regretted a decision more in my entire life. If you are someone who normally glosses over reviews, PLEASE DON'T. Let my review save you from a giant mistake.

I had lived at the Viridian for the last four years. Avenue 5 apartments bought the complex out last year. I signed my lease in March and the new group started in May or June. At first, I was hopeful, as with any complex it wasn't perfect but maybe it will get better than what it was. I was wrong. The office staff are rude, unorganized and unprofessional. Where do I start... they had inspections but I never received a notice of entry. I attempted to call the office and it took 7 times calling to finally get someone to answer. I was then met with "these are not optional". I had never said they couldn't enter I simply was unaware it was going to occur. When I went to the office, after the rude answer I was met with on the phone the excuse of "you weren't the only one that had this happen" was given. I asked to ensure I was on the correct mailing list and they blew it off and said we have it being fixed. Move along to November and all of a sudden they had "lost" my lease and was needing to pay month to month. At that point I was not in the position to move, but it took 3 phone calls and the frustration of staff not receiving emails with the copy of my original lease and the manager finally honoring the original lease after several phone calls. The staff also were unable to keep storage units or parking spots straight. I had to verify several times over the year I lived there with this company which parking spot as well as storage unit I had. The trash chutes are always overflowing and all you hear in the evening is kids running in the hallways or screaming outdoors with no adult supervision. I also had several occasions where I would find homeless sleeping in the hallways or empty storage units. They did just redo the flooring and walls in the complex which was nice but no notice was given prior to this happening and they at some point opened my door to tape the door frame for painting. I own a large dog, so heaven help the person who opened my door and was met by my dog barking. When it came time for moving out I was not given a renewal offer until 6 weeks of my lease being done and that was after I went myself to see when I would receive an offer. I had also asked how it would work if I move, as they require a 60 day notice and I wasn't paying for an extra month due to them not getting me a renewal offer. I went to the office to give notice of my moving a day after I was given the offer and Michael was asking who I exactly spoke to about this and was untrusting that I spoke with Anessa the assistant manager (I didn't know her name this day but figured it out after some discussion). No one had ever introduced themselves so I explained and pointed which office she was in that I spoke to. He finally said "oh we only have one female and she does work in the office you are pointing to so we can honor this". After his unprofessional attitude he then was unable to locate the form that needed to be filled out, so he said to email my intent to vacate. It took them 3 days and me sending two emails to get any response from them. I then went to turn my keys in and ensure everything was taken care of and again Michael was unorganized and showed me the form finally. I offered to fill it out and he said with the email I sent should take care of me filling the form out. I then asked how I would get my deposit and he said we will send it to the forwarding address provided. I informed him I have not left such thing due to not filling out the form. He pulled out his notepad and asked me to write it down and he would put it in my file. I later came to return my keys, and a week later I got a phone call asking if I turned my keys in, I also got a call later in the week asking for my forwarding address. When I called back Michael answered the phone and I got the excuse of it being very busy that was the reason he couldn't get the address updated earlier. When it comes to my security deposit being returned let's just say I had to send a certified letter after 60 days asking for it back. I am waiting to hear back from the complex. I got a response from the interim manager and she was kind and worked to make the situation right but even after the two times I gave my address to the office she stated the address was incorrect in their records. I couldn't get out of this complex fast enough and I warn anyone who moves here to choose wisely.

I would give zero stars if I could. If you are considering about renting in this complex - RUN. With new management this place has become a lousy dump. The property manager Chris shows no respect for the current tenant. Chris is an obvious racist; when he heard my accent, he pretended not to understand me, although it was clear that he was only pretending. They charge for every little thing and don't want to take responsibility for the mess.

If I could give this place a negative rating equal to the number of stars in the universe I would. Absolutely incompetent. Turned in my 60 day notice on September 11th For a move out at the end of my lease November 21. It was accepted and confirmed. I followed up a few days later and it was again confirmed. Fast forward to October 21st when I received my rent statement for November that was a full month, not a partial month. I immediately sent the property an email stating the issue, with the first statement being I am alarmed. No response. On October 22nd I left a voice mail again outlining the issue, starting with I am alarmed. No response. Without going into the gory details, I did everything humanly possible to fix the situation prior to November 1st. Turns out the notice was never acted upon, and the rent was never fixed. I continued to try to get it resolved with absolutely no results. I didnt pay my November rent and in fact pleaded with them to fix the rent so I could pay them. So, imagine my ABSOLUTE fury when I got a pay or quit notice on November 14th to either pay the owed rent, which they never fixed, or surrender the property by November 16th (last night). This negligence on their part has resulted in additional moving costs and unbelievable stress, going on since October 22nd. Don't even get me started on the trash or parking issues. My brother and I have started calling it the Greenwood Village city dump.

fueron muy eficientes y eficaces muy rápida la atención a mis solicitudes muchas gracias