Kim H.
Yelp
I have nothing bad to say about the 3 staff on board the boat. They all went above and beyond and deserve raises.
However, the company and the Director of Business Development should be ashamed and the company should be shut down. I suffered many injuries due to fall that occurred caused by unprotected openings to the bathroom below deck. I was standing on an anchored boat, I did not trip and I was not careless, when what I assume happened was a wave hitting the boat and I fell headfirst down the 4 foot drop through the unprotected opening. I blacked out, when I came to I was covered in blood and struggling to catch my breath. I spent the next two hours icing my head and ankle onboard the boat. Once we docked I went to urgent care to be seen.
Twice I requested the openings be covered to protect future guests. Twice I was told by the Director of Business Operations that leaving them open is not negligent and it was my fault for standing on an anchored boat.
It seemed fair to me to request a reimbursement since I did not have the 'experience' I was promised. It seemed fair to me the company reimburse my urgent care cost. Since, "In nearly 30 years of operation, having welcomed HUNDREDS OF THOUSANDS of guests aboard..." this small amount would show due diligence, professionalism, customer care, and basic human decency. I did not foresee any issues. However, along with twice denying my request to protect future guests, they twice denied my reimbursement request.
DO NOT use this company. You will be jeopardizing your safety and the safety of your loved ones.