Christelle V.
Yelp
*Edit: Spoke with the owner and he explained to me the POV of the employee. I still say taking 11 minutes (yes, I checked the time) to even notice a customer ordered something is too long. And, they only noticed because I asked how much longer until my drink was ready. I got my refund, which by the end of this experience, was all I wanted so I appreciate the owner reaching out. I used to love this place so I would give it another try.
I was craving an açaí smoothie and used to get that here often so I was excited to come again after a long time. All the employees were in the back so I ordered on the kiosk. 11 minutes later, we were wondering why it was so quiet. I asked how long until my order was ready and the girl looked confused about what order. She looked at the screen and realized she missed the order. It would have been fine if she was apologetic, but no, she was passive aggressive as if it was my fault she couldn't do a simple job. The other lady was apologetic and started making it. I asked for their name and the younger girl kept smiling, acting like it was normal to wait for 20 minutes for a smoothie and like it was my fault they missed my order. The girl refused to give her name. The other girl did, but she was nice and apologized, unlike the other girl so I don't want to get her in trouble. As I stood there watching them make the smoothie, I saw the young girl give the lady another cup and holding it with her fingers in it, without any gloves. I told her not to use it for my drink because that's gross and she again, made it seem like it was my fault for even catching her do that. As I leave, I realized the drink was literal liquid, not a smoothie. I went back and asked for a refund. They said they would give me a refund but I did not get my money. When I called to ask about it, they said they would ask their manager but they hung up on me instead. Absolutely ridiculous. I want my money back, I gave back the drink back and was told I would get one. I'm so disappointed, this place used to be SO GOOD. It has gone down hill by a landslide.