Donna S.
Yelp
Vito's was recommended to us by a friend, and we were really looking forward to a great experience. Sadly, we were disappointed. The food was good but the experience was lacking.
Upon entering the restaurant, we were greeted by a less than friendly Maiter'd. The maître d' is an extremely important face to a restaurant as they often set the tone for the evening. I didn't catch his name as I don't believe he told us, and the man didn't even offer up a smile. He sauntered us back to a table that was squished in between several booths, behind us and to the side (all empty). I asked if he had anything more private, and he responded with "No, this is a good table, you'll like it." Ummmm okay, thank you for not even acknowledging our concern or even being somewhat polite. He just turned and walked away. As a point of interest the more secluded booths remained empty for our entire visit.
Our waitress came and took our drink order and we waited for a good 10 to 15 minutes. Then another waitress came and asked if we would like something to drink. At that time we informed her that someone else had already taken our order. Apparently there was a mixup on table numbers, which I understand as mistakes do happen. Our Proseccos came and we enjoyed a lovely drink. We ordered a bottle of wine with dinner, and it was also very good!
I do not mean to come off overly picky, but my husband and I view dining as an experience. The mealtime is a slow dance--enjoy each course....this wasn't the case at all. Once we got the waitress situation fixed it was all very efficient---boom boom boom bread----check! Salad-----check----entree -----check------Oh????? You'd like dessert???? Here you go dessert and bill (simultaneously!)------check! No, "Is there anything else? Would you like more coffee or a cordial?" Nope, just check snd see ya later.
If you're looking for a tasty and somewhat quick meal much, like a New York or New Jersey diner (which we adore, by the way---it's just not the experience we were expecting), you will not be disappointed. Just don't expect a quiet and pleasant date night experience. (Read loud, and let's turn this table and get them in and out quickly).
I should have researched this place more thoroughly. It IS an Italian family restaurant and they have a different ambiance---laminated menus, tables being bussed with the container AT the table instead of clearing the dishes, paper covering the tablecloths, Parmesan cheese in a shaker instead of someone coming to grate fresh on your meal, check right with the dessert, should you INFORM the wait staff that you'd actually enjoy some dessert, someone friendly greeting patrons at the door and escorting guests kindly to their tables. We just expected a more "fine dining" experience.
Pros-
the entrees were pretty good (chain quality...nothing extra special)
Salad - fine
Bread - good
Chocolate cake - good, what you'd expect
Service and ambiance-meh
We will not go back as a couple, we thought perhaps we might give them another try with our kids and granddaughter in the future. But probably not as we are finding a lot of great dining options in our area these days.
Side note: My husband and I were sharing our experience with our son and daughter-in-law at Sunday dinner. It just so happens they had visited Vitos almost 2 years ago and had a very similar experience. So maybe our experience was not the anomaly I had hoped.