Lesa D.
Yelp
Worst customer service ever. I can't begin to explain the debacle that I experienced online last night. The order I placed, for which I received confirmation, got lost in cyberspace and when we finally figured this out (took three phone calls, over an hour and a half period for them to figure out that they never got the order that I already called about twice), they basically said it was my problem and I would have to figure out how to get a refund (I ordered $57 worth of stuff). To add insult to injury the woman on the phone was so rude and ignorant I can't believe they have her dealing with people at all. She kept insisting that I would "have to call the company that takes the orders." I tried to explain that the email confirmation is labeled for Vito's and says that I should call Vito's for assistance and does not give any other information. I also said that I think they have some responsibility to help resolve since I went directly to their website to place the order and received a Vito's branded email confirmation. She could not even give me the number of the third party ordering vendor but kept referring me to the email confirmation that I was starring at that had no such information! She would not stop talking over me when I tried to explain this, and then had the audacity to say "you obviously don't understand computers!" Which was really funny because I have a background in software engineering and, ironically, had been working on a website development project all day. Anyway, I tried to get someone else on the phone when suddenly she said, "Wait, we just got the order." I was like, "Great, I'd like to cancel it now and get a refund" and she said "We can't do that." Are you kidding me???? I told her, "I am coming there right now and I wan't my money back" as I jumped in my car and raced to their little hole on Ogden Road. When I got there, they were on the phone with the vendor, trying to get my refund for me (should have done this to begin with), making me wait, all while insisting that it is my (i.e. the customer's) problem if orders made from their website get lost in cyberspace. The ignorant woman kept saying "If people would just call! If people would just call!" indicating that website ordering is the issue and people should call in their orders. I was like, "Why is it on your website if you just want people to call and you know this is a problem???" I finally got a refund after way too much aggravation. I was only going to try them because we had friends over who said we should, but never again. Worst customer service. Worst. Rude! I've ordered from everywhere, online, over the phone, and have never had this type of experience. Horrible. Hey Vito's, when your customer's have a problem, you should try helping to fix them! Your website ordering issues are YOUR problem, not your customers.