Susan Q.
Yelp
I ordered takeout and, once again, there's an issue. Last time, we were told pizza would be ready in 25 mins., I live five minutes away - we waited the 25 mins plus so they'd have time to box it and it would be waiting for us. Nope, it wasn't ready. It was going to take another 25 mins because the cook was looking for the pizza - flipping receipts on boxes and opening up a couple already done. So, we take a seat and wait the thirty minutes.
Today, I dreaded ordering but was immediately apprehensive. I placed the takeout order, have it read back and proceed to give my name and number. I'm told it will be 20 mins - I ask, "is it going to be ready or do y'all start making it when we arrive?" She replies, "no, it will be ready." I'm unsure if she's knows what she is saying so I tell her I'll be there in five minutes and she proceeds to assure me, "it'll be ready." And hung up.
I arrive and tell her I'm here to pickup a takeout order and gave my name. They don't have it. She flips through the receipt book and nothing. She looks at other receipts strewn on the counter and nothing. Then she starts punching it in as a new order, I tell her whoever answered at 434pm took the order and she said that was her, I appreciate honesty.
Then, she's prompted by the cook to look at another receipt book and there it is. The cook started making the pizza and it took ten minutes.
I'm driving home with it now, I looked at it and the pizza looks as ordered. Will wait and see.
Keeley is her name. Please work with her.