Katie F.
Yelp
Pro:
1.) Very good food. I really enjoy the burritos, soft tacos, the caesar salad (yes, I understand that's an odd choice at a Tex-Mex restaurant), and the salsa bar.
Con:
1.) The staff is very very slow. The place is almost always packed at lunch time, because their food is good. There's a big state building across the street, and Massachusetts General Hospital is within walking distance. There are frequently a lot of customers waiting patiently for their order, meanwhile the staff are chatting (which likely slows them down). My supervisor got so frustrated with their service, that he won't go anymore.
2.) One time, a staff member at the register was too busy texting on her cell phone to notice that I was standing in front of her. I ordered food and a soda. She didn't give me a cup to bring to the soda fountain machine, and when I asked she didn't know I ordered a soda. Clearly her text was her priority.
3.) Orders should be prepared on a "first come, first served" basis, but I frequently see customers who ordered after me, get their food before me. Also, it's become more and more obvious that customers who are fluent in Spanish and are friendly with the staff, get their food a lot quicker. My colleague, who speaks Portuguese, Spanish, and English, went to Viva for lunch right after I did (I had to wait at least 15 - 20 minutes). She got her lunch within a few minutes.