Itzel T.
Yelp
Very unfortunate experience at dinner tonight. Food ZERO stars. Service ZERO stars. Atmosphere ZERO stars.
We found not one, but TWO HAIRS in the very expensive meal of, "Scallops Veracruz," priced at $34. Even worse we didn't realize until our meal was nearly finished. One hair was attached to the bottom of a scallop and the second was embedded inside the rice.
We asked to speak to a manager who took his sweet time coming over and offered little in terms of apologies. "Maybe the hair blew into the kitchen." Really!!? Just completely unacceptable. Removing that plate from the check was the least he could do.
This restaurant as a whole is disappointing. Not sure how they have so many high reviews. SHADY.
The pricing is ridiculous given the quality/taste of the food. Cocktails as watered down with too much ice. The watermelon "salad," at $12, is just a bowl of watermelon. The waitress looked at me like I was crazy when I asked where the SALAD greens were. Like it's obvious that a SALAD would not have them? Also, it was room temperature, in an already hot restaurant (there's no AC). WTF.
We usually tip 20-35%, depending on quality of service, but given the disaster that was this meal we left 13.5%, which I considered to be very generous of my husband. We should have left zero. My husband, being the gentleman that he is, says "Thank you" as he receives the receipt and all she says is "mmhmm." After ALL THAT, all we get is an attitude and a "mmhhmm"??! If I was upset before, now I am LIVID.
At over $40 per person for a meal we expected much more, and this place fell short.
Stay away.