Nez B.
Yelp
Since apparently my review was too honest for some, here's my updated review about my last poor experience here for the nightlife
I arrived at Vivo on a Saturday night at about 10pm to party and, although it wasn't busy, I ordered a bottle service promo that they promoted on their business instagram. When asked, the bartender said she wasn't aware of the promotion. So she asked her manager, and he wasn't aware of the promotion either.
So I went ahead and showed them their instagram page with the promotion, which was posted repeatedly. Then the bartender came back and said the manager said that promotion is wrong, even thought it's on his official instagram. She then made me a different offer, which I wasn't happy about but accepted. You would think it was resolved, but nope, the saga continues.
When I asked where I would be seated, she said that according to the manager if I only buy one bottle, then I have to sit at the bar. Ha! Who buys bottle service to sit at the bar??
So I looked around, and saw people at tables who only had a couple of coronas or just hookah. So I point that out, and asked the bartender why people who don't have bottles have tables, but I can't even after buying a $200 bottle for just 2 people?? Keep in mind, it's about 11pm now, and the party is still dead.
At this point the back and forth has gone on for about 45 minutes The bartender says she will handle it, and gets me a standing table. She rocks. She then charges my card for the bottle, I get a text alert about the transaction, and she holds the receipt for me. All done right? Nope, there's more!
When I finally get to my table, after an hour of haggling with the manager during this slow party, I ask for my credit card back but they can't find it!
So I proceed, along with my new waitress, to ask every bartender in the place if they've seen my credit card. One bartender (stationed at the left end of the bar) was particularly obnoxious when I asked, like it was my fault that they lost my card.
So as a precaution, I block my credit card from any additional transactions. Finally, an hour later, they discover my card and said that the bartender clocked out and "left it somewhere she shouldn't have."
Ok, mistakes happen, I'm not happy, but I'm still playing it cool. But then the waitress tries to charge my card for the bottle, a second time. When the charge bounced, I then had to explain that the first bartender already charged me and I blocked it after they said they lost it.
At this point I'm done. It's about 1am, the party is still dead, and between my friend and I we spent about $300 in food, drinks, and bottle service. Which apparently, still isnt enough to have a table here.
By the way, during the night I saw more than one group of people get seated at VIP sections that also only had one bottle. So where did this "rule" about having to stand at the bar go for them I wonder.
So what can we take away from all of this?
- The party is not as popular as it once was. There were only about 50 people in the room by 1am on a Saturday. Before it was easily 200+
- The management doesn't know about their own promotions and won't honor them
- The managers give priority for table service to certain people (perhaps regulars or friends)
- The waitresses are great, but some bartenders aren't
- The food was good though!
After this poor experience with the management here, I'll take my business elsewhere. The party was my main draw. Since that is gone I have little reason to come back. By the way, if you go, get in before 10pm so you don't pay a cover for a dead party.
There are many other places with better parties, better deals, great food, and, most importantly, better management and customer service.