Lindsy Caballero
Google
Vivood comes close to being a true five-star stay, but small gaps keep it at four. The location is stunning—set in the Guadalest Valley with olive trees, native plants, and an organic garden. The pool area, with two infinity pools and comfortable loungers, is a highlight.
However, the buildings feel less solid than expected for a luxury property, with a lightweight, temporary feel… not aligned with the premium prices to pay. Pool service could be better—staff came by sparingly so we found ourselves walking to the bar often to put in our orders.
Staff are polite but many seem inexperienced. The “device-free” rule isn’t enforced, and service can be slow—we waited for coffee at breakfast for nearly 15 minutes one morning and had to ask three times. Spa treatments were excellent, but no robes or slippers were provided, and the changing rooms were small and lacked privacy. Also, spa access (hammam, sauna, cold plunge) isn’t free with stay unless you pay for the experience, which isn’t standard for typical luxury properties.
For a hotel marketed as a “wellness” retreat, there are no large water jugs or spa water, no gym, and no space set up for exercise. Activities are limited and not well advertised, so the stay risks feeling repetitive after a few days. Smoking is allowed, and cigarette butts on the ground feel completely at odds with the wellness brand.
Dinner was the strongest part of the experience—creative, high-quality dishes every night with a wide menu. Vivood offers a beautiful, peaceful setting and great food, but improving build quality, service training, wellness facilities, and rule enforcement would make it a true five-star destination.