Camberly G.
Yelp
I am sad to have to give this negative review here b/c A.) I have love(d) and supported Vixen for years and B.) I do not like to spread negative reviews about a local place that I love. However, today I went in with a Christmas gift my boss had purchased for me literally days before Christmas. The item, although beautiful, was just not a good look on me. The tags were still on it and it had never ever been worn. My friend, who purchased the gift, shops at Vixen regularly and has invested a big amount of money at the store over the years. I explained who had purchased the gift for me, that she had told me I could come in and exchange it if it didn't work, and why I would like to exchange it. I was first told by the owner, "that it didn't come from here" however when I showed her the tags, instead she told me, "I have a 10 day following Christmas exchange policy". I explained that my friend had purchased it, confirmed that she knew who I was talking about, and told her that she'd said that it was okay to come in and exchange it if it didn't work. To which the owner repeated, "I have a 10 day after Christmas exchange policy. Everyone comes in wanting to exchange. I'm getting my Spring things in right now. You shop here, you should understand". (After thinking to myself that after experiencing her attitude, tone and demeanor, I probably *wouldn't* be shopping there again), I explained again that it was not that long after Christmas, that my friend had told me it was okay to exchange the item, and that I had not been aware of any 10 day after Christmas policy. Let's be clear here. I wasn't looking for money, simply an exchange for something I could actually enjoy wearing and look good in. (Honestly, I probably would have dropped an additional decent amount of cash as well, since in previous experiences the owner has been fantastic about "suggesting" great items). However, after the owner's response of, "Well at this point, what I'd tell you is to just give it away to charity. I hope you can understand." I told her "no, I definitely *didn't* understand" and walked out.
I am a fair and honest person. I get it that a store is unable to take things back after months and months but HELLOOOO, it's only January 18th! It's not the end of April. Even Amazon.com (behemoth that it is) takes Christmas items back just until the end of January. I understand that Vixen isn't Nordstrom, but maybe Nordstrom is where I go from now on. I informed the giver of the gift about the sub par customer service and I am very very very sad to say that I will not be shopping at Vixen again. Very very disappointed.