voco Brisbane City Centre by IHG

I LOVE this hotel. I stayed here for work for 2 nights. It’s so clean, and the staff are so so lovely and helpful. Special shout out to Jo from Voco who went above and beyond to make me feel comfortable and looked after. She made my day. I am Gluten Free Dairy Free so buffet breakfasts can be a miss but this one was really good - lots of choice and attention to dietaries. On site parking was great and again, the staff just made it the best.

Most amazing shower based on size of the room, water pressure and good quality shampoo and wash. The hotel is new and well kept and pays attention to its details. A cold fridge, superb lighting and switches, and overall superb design of the room that makes it refreshingly bright and cozy. Location is not the best to the queen street mall but it’s manageable. Looking forward to my next stay.

From the moment I walked into the hotel, I was greeted with a warm and welcoming smile. Check-in experience was seamless. The food at Zuma was delicious, full buffet breakfast with a chef to customise my omelette the way I like it. Bed was comfortable and room was clean. Great views overlooking the river. The thing that really made the hotel, was the staff! Couldn't ask for a better hotel. If you're in Brisbane for work or leisure, check out voco.

We stayed there for 2 weeks. Good rooms and amenities, breakfast was good with a lot of options and they are very allergy friendly, actually the first time a hotel in Australia was able to be that professional. During this two weeks stay we’ve had a lot of “adventures”. First my son got horrible gastro and the reception was great, they called an ambulance and helped us while we were waiting. Next the hotel had an evacuation due to some fire scare, and maybe some will think I’m crazy for putting it in the 5 star review, but their response was amazing. Fast, efficient and professional. We didn’t wait, didn’t get scared. In the middle of the night the hotel team organized it all so well. We were moved to another hotel but opted to return the moment we were given green light, although Voco management were giving us multiple options. The main comes the last. The team! It’s more like a family really. We’ve lost some of our toddlers first Lego and Trevor, you sure saw his name here a few times, was so nice to get him a new Lego! They were responding to every single comment we’ve made. Created an amazing play area for the kids during Easter and it was a life saver because of the rainy weather. I can name every single staff member in here and they ll only get best review from me. It is not the fanciest hotel we’ve stayed but somehow it is the best we have seen in Australia.

I attended a seminar here & stayed elsewhere as this venue was booked out. Location is fantastic, so close to services. The catering of the function - morning tea was insufficiently stocked, everything gone by the time I made it, but the lunch was amazing, really loved the citrus flavoured broccoli!! At the end, reception arranged airport transfer taxi. Other issue was insufficient number of toilets for a seminar. Maybe put up signs of alternate location of toilets.

Where to begin? We started off our travels to Brisbane rough due to Cyclone Alfred but from the moment we finally arrived at Voco,Jo and the rest of the staff went above and beyond to make our trip memorable and enjoyable. The river views from the rooms are spectacular and the nightly Happy Hour is suburb. We dined at the restaurant a few times and all of our meals met or exceeded expectations. Also- breakfast at Voco is a must! Never have we seen such attentive staff with such a diverse and wide range of options. From fresh fruit, made to order omelettes, and an extensive Gluten-free section we left each time with full, happy bellies. We also appreciated the suggestions and advice when asking where to eat! Much to our surprise we were able to see beautiful fireworks from our hotel room our final night. Thanks to Jo and the Voco staff we will be returning to the beautiful city of Brisbane and will ONLY be staying with them.

Bella was very welcoming when we checking in. Great smile, detail information about the room. The room was clean and very comfy as well. The view was excellent facing Brisbane river. Saw there's a pool but didn't make use of it due to the weather. Definitely will come back with kids for that

What an amazing place to stay! Warm welcome, great staff and the room was awesome! Spectacular view of Southbank watching the storms roll in at sunset. Hats off to the maintenance team for keeping an old building in such great shape and plugging in the HDMI for my PC. Cheers to the bar staff for everything. Snuck over to Bar 1603 for some great skewers too. I'll Be Back

Disappointed I elected to upgrade to a Suite thinking that it would be an outstanding experience, I was sadly disappointed. The room was on the 14th floor at the end of a dirty hallway. The room itself is big and the carpet new however the couch and walls were dirty and stained. Wouldn't stay there again.

I stayed at the Mercure Hotel in September 2019 for a conference. The staff was very friendly, and the convention space was a great fit for our event. The breakfast was a great choice every morning. I dined at the restaurant twice, and both were great meals. I've only made this review 4 stars because of two criticisms about my hotel room. The room was exceptionally dark, as I had to turn on all the lights and even the desk LED lamp to see around the room in the evening. Plus, while the room had a closet/wardrobe, it was odd that there were no drawers in the space. I had to leave all my clothes laying out on the chaise lounge. Still, a great stay!

This is a review of the bar (not the rooms or ovenight hotel stay). We went to this bar as it was 'newly refurbished' and had a happy hour. Though it was located inside a hotel, I've had some good experiences with bars in traveller hotels so we thought we'd give it a go. Service was slack to say the least. They didn't have our booking, the two staff at the bar told us to come up in small groups so they weren't overwhelmed and didn't really seem to have a handle on what was included in the happy hour. To add insult to injury, when a friend asked for a vodka & red bull the barman chastised him and said 'This isn't a nightclub you know, this is a restaurant'. How rude. Of course, all he needed to say was 'We don't have that - can I suggest something else?'. Finally, we had ordered chips and wedges. When they didn't appear, we followed up and were told that they (the restaurant) were 'all out' and someone had gone out to get some more. Really? A major hotel was all out of chips? Either their stock control is terrible or the guys at the bar were too busy mucking around and had forgotten the order. This is the first time I have given such a negative review on Yelp but it really was a shocker. We cleared out after two drinks and headed somewhere a lot more enjoyable. It was a very average experience.

This was my second time staying in this hotel, and each time I found it good enough. Smallish room, good water pressure, some HD TV, and a par bed all add up for a par experience. I can't comment on price since we don't pay. The one thing to note about this and almost all hotels in Australia is that you'll pay out your ass for internet. It's over $25 a day, per device! So if you have a phone and a computer that both need internet, I hope you can tether! Other than all that, this hotel sits right on the river and is a short walk to anywhere in central Brisbane. I'd go back without complaint.

This was my first time staying at the mercure hotel. We booked the 2 double bed golf view room. When we arrived, we were very unhappy to discover that our room was on ground level. We didn't get too see much of the golf course as we were on the ground, with numerous trees and other obstacles blocking our view. We also had to keep our curtains closed for almost our whole time staying due to the lack of privacy, considering we were located across from the dining area. The wifi at the hotel was okay. You get a decent speed of 400mb for free. After you have exceeded 400mb you can choose to get high speed wifi, which will cost 5c per mb, or you can choose to have the connection slowed, which will keep it free. The hotel only allowed one device per room to be using the wifi. The location of the hotel was excellent. We were 10 minutes away from Surfers Paradise and all the Theme Parks. The prices for eating were just a tad pricy.The food was decent and the staff working there were very nice. Overall, I enjoyed my stay at the Mercure.

A very nice room and good wireless connection. Not much on the TV but sports and news Staff not as helpful as they could be. Value for price not so great but seems typical for the neighborhood.

I traveled to Brisbane for a work convention. Check in was smooth, my room was very clean, tidy and spacious enough. As I was staying 4 nights, I would have like to unpack my clothes into drawers, but there are none. There is hanging space, but I like to unpack my underclothes, socks, etc and have them out of my luggage. That way as I dirty my clothes, they get packed back in the luggage, keeping them separated. Good room amenities with hair dryer, safe, tea & coffee, etc, mini bar prices ridiculous, nice shower, well cleaned and serviced by the cleaner who was lovely. Moving between floors was tricky. I guess for safety reasons your room key will only get you to your own floor. But as I was travelling with many other people from the same company, there were times when it was necessary to get to another floor. The only way to do that was to use the stairs, or meet the other people in the foyer and go up to a different floor with that person. Checking out, there was a line up of people, so I used the express checkout box. You drop your key in and leave. So later I receive the bill for the unpaid component to find I've been charged for 2 breakfasts when I only ate there once. Plus my card was debited with a pre-authorised amount of $203, which they didn't think was a problem as it should automatically be reversed. But it's a problem if your credit card limit is only $500 and there's no room on it $203!!! I rang them to ask what them what would happen and they were helpful, but it still left me a bit puzzled.

Came here for a function in September. What can I say.. Extremely disappointed with the food service. I called the functions/events team 1 week prior to the function to advise of my dietary requirements, and also called up again the day before to re-confirm. Lets be honest, having food allergies is tough - but I've found lots of food venues to be accommodating. My expectations were quite low, and they definitely weren't even met. The entree was grilled vegetables. The main was also grilled vegetables. I clearly mentioned the food I'm allergic, and not once did I say I was allergic to meat or chicken. However I was given plain grilled vegetables. Surprisingly, the main came out and had grilled haloumi in the vegie stack. I had clearly mentioned I was allergic to milk / dairy (and milk / dairy products), and dairy also includes cheese, butter and cream (for those people who clearly have no understanding of what products include milk). So needless to say, I was a tad intrigued to see haloumi cheese on my plate. I sent it back and asked for meat. Not surprisingly, the vegie stack came back sans the cheese, but with grilled lamb. I have to say, the lamb was so tough and dry, it was unappetising to say the least. Poor guy at my table had the grilled lamb rump, and he couldn't eat it - it was so tough, the knife he had (not a steak knife) couldn't cut thru the meat. He had about 2 bites of meat and a mouthful of mashed potatoes, and promptly gave up trying to eat. And saving the best for last, I was keen to know what dessert would be... And surprise surprise, it was fruit salad. Fruit salad. WTH? I gave them a week's notice to notify the chef.. And I get fruit salad. I queried this with the event supervisor, and she told me that the chefs don't have the capacity to make anything other than fruit salad. Seriously?? I make dairy-free, egg-free, gluten-free, soy-free desserts ALL the time. And to be told that when I've paid $130 for a ticket to this function, that the chef can't prepare a dessert other than fruit salad. Get real people. This is the 21st century! 1 in every 4 people has food allergies. If the best you can come up with is fruit salad, that's pathetic. Take some initiative and get on to google. And what was even worse, the function supervisor on duty was actually quite rude to me when I queried my meals, and made ME feel like I was the one in the wrong. Not cool. When you're paying so much money, you expect some level of service, and some quality. THINK AGAIN. 0 stars. Worst experience I've had at a function so far. Considering I gave ample notice about my food allergies.