voco Brisbane City Centre by IHG

We stayed here over New Year’s Eve to watch the fireworks and enjoy a chilled, romantic night away. We could see most of the fireworks right from our room, which was a great bonus. The location was super convenient, with shops and restaurants just a short walk away. The staff were really friendly and helpful. The pool was cool and relaxing after a hot day, and the buffet breakfast was great too. We had a couple of small issues with some lights and the fridge, but Glen and his team fixed everything quickly, which we really appreciated. They even comped our room service and threw in a bottle of wine, which was such a nice touch—thanks guys! 🙏 Overall, a really enjoyable stay and we’d happily come back 🎉

We had an amazing stay here! Rooms were immaculate and serviced daily and the amenities in the room were spot on. The pool and gym are easily accessible with table service being offered to the pool. Highlight of the stay was how hospitable Lucy was throughout our full stay. She really looked after us and gave us great recommendations. Can’t wait to return!

Lovely reception and meeting rooms. The hotel rooms are good quality but poor design… silly locations for light switches, towel rack right next to the toilet brushing your shoulder.. and a fridge with a light that stays on all night! Prehistoric gym with no weights very disappointing. Room service was a bit weird with scanning a QR code and it being delivered to another room but the food was delicious upon arrival. Superb location.

When we arrived their computer was down and we couldn’t check in. So why the 5 Star review? Because the manager Paul could not have been more helpful, apologetic or kind. He took our luggage, recommended a great eatery close by, looked it up on maps and sent us on. Upon return, he retrieved our luggage so we could use the pool and waiter service until e could check in. All in all, great customer service start to finish.

I loved my weekend stay at this hotel. The staff are amazing, and the whole place is stunning! The best are comfortable, bathrooms cozy, and STUNNING views. The only issue in my room was the internet kept cutting out constantly which made it hard streaming anything from my phone. It would disconnect constantly and got quite annoying. Maybe if the hotel could sort out having some popular streaming apps available this could stop the issue? Apart from that I could not fault a single thing. The free buffet breakfast was a massive buffet that had so much food I wish I could try but there was too much to choose from! I enjoyed every bite I did manage! Thank you,I will look forward to staying here again and let others know about it too!

Voco Hotel Brisbane is fine for a work trip, comfortable enough with decent facilities, but a little dated and lacking that polished five-star feel. A practical stay that gets the job done, but it’s not one that’s going to wow you. Rooms (3/5): Clean enough overall, though finding a hair on my towel wasn’t the best first impression. The room itself felt a bit dated, more functional than luxurious. Facilities (3.5/5): The gym is small but usable, good enough to squeeze in a quick workout. The event and conference rooms, on the other hand, were quite nice, spacious, well laid out, and clearly maintained better than some of the guest areas. Service (3.5/5): No major complaints; staff were polite and helpful. Everything ran smoothly enough for a short business stay. Atmosphere (3/5): Simple and straightforward, but lacking that modern or premium touch that a “five-star” label implies. Overall: A perfectly fine option for a work trip or quick stay, but not somewhere you’d choose for a luxury getaway. Rating: 3/5 ⭐️ Functional and friendly, but far from fancy.

My husband and i stayed 2 nights here. The staff were nice and the hotel was close to everything we needed. The views of the river were beautiful. The only complaint i had was the cleanliness of the bathroom. It really let it down. The shower stall had mould on the walls and its all you could smell when you showered and the floor was dirty behind the door. Aside from that it wasnt too bad.

I just want to say I LOVED staying here. Literally one of the best places I’ve ever stayed (I never leave reviews so this says a lot) but 100% this stay was made perfect by Lucy. Not only were we looked after and welcomed so warmly and attentively by Lucy, her recommendations were out of this world! Made our whole holiday perfect. Can’t say thank you enough to her wonderful energy.

Disappointed I elected to upgrade to a Suite thinking that it would be an outstanding experience, I was sadly disappointed. The room was on the 14th floor at the end of a dirty hallway. The room itself is big and the carpet new however the couch and walls were dirty and stained. Wouldn't stay there again.

I stayed at the Mercure Hotel in September 2019 for a conference. The staff was very friendly, and the convention space was a great fit for our event. The breakfast was a great choice every morning. I dined at the restaurant twice, and both were great meals. I've only made this review 4 stars because of two criticisms about my hotel room. The room was exceptionally dark, as I had to turn on all the lights and even the desk LED lamp to see around the room in the evening. Plus, while the room had a closet/wardrobe, it was odd that there were no drawers in the space. I had to leave all my clothes laying out on the chaise lounge. Still, a great stay!

This is a review of the bar (not the rooms or ovenight hotel stay). We went to this bar as it was 'newly refurbished' and had a happy hour. Though it was located inside a hotel, I've had some good experiences with bars in traveller hotels so we thought we'd give it a go. Service was slack to say the least. They didn't have our booking, the two staff at the bar told us to come up in small groups so they weren't overwhelmed and didn't really seem to have a handle on what was included in the happy hour. To add insult to injury, when a friend asked for a vodka & red bull the barman chastised him and said 'This isn't a nightclub you know, this is a restaurant'. How rude. Of course, all he needed to say was 'We don't have that - can I suggest something else?'. Finally, we had ordered chips and wedges. When they didn't appear, we followed up and were told that they (the restaurant) were 'all out' and someone had gone out to get some more. Really? A major hotel was all out of chips? Either their stock control is terrible or the guys at the bar were too busy mucking around and had forgotten the order. This is the first time I have given such a negative review on Yelp but it really was a shocker. We cleared out after two drinks and headed somewhere a lot more enjoyable. It was a very average experience.

This was my second time staying in this hotel, and each time I found it good enough. Smallish room, good water pressure, some HD TV, and a par bed all add up for a par experience. I can't comment on price since we don't pay. The one thing to note about this and almost all hotels in Australia is that you'll pay out your ass for internet. It's over $25 a day, per device! So if you have a phone and a computer that both need internet, I hope you can tether! Other than all that, this hotel sits right on the river and is a short walk to anywhere in central Brisbane. I'd go back without complaint.

This was my first time staying at the mercure hotel. We booked the 2 double bed golf view room. When we arrived, we were very unhappy to discover that our room was on ground level. We didn't get too see much of the golf course as we were on the ground, with numerous trees and other obstacles blocking our view. We also had to keep our curtains closed for almost our whole time staying due to the lack of privacy, considering we were located across from the dining area. The wifi at the hotel was okay. You get a decent speed of 400mb for free. After you have exceeded 400mb you can choose to get high speed wifi, which will cost 5c per mb, or you can choose to have the connection slowed, which will keep it free. The hotel only allowed one device per room to be using the wifi. The location of the hotel was excellent. We were 10 minutes away from Surfers Paradise and all the Theme Parks. The prices for eating were just a tad pricy.The food was decent and the staff working there were very nice. Overall, I enjoyed my stay at the Mercure.

A very nice room and good wireless connection. Not much on the TV but sports and news Staff not as helpful as they could be. Value for price not so great but seems typical for the neighborhood.

I traveled to Brisbane for a work convention. Check in was smooth, my room was very clean, tidy and spacious enough. As I was staying 4 nights, I would have like to unpack my clothes into drawers, but there are none. There is hanging space, but I like to unpack my underclothes, socks, etc and have them out of my luggage. That way as I dirty my clothes, they get packed back in the luggage, keeping them separated. Good room amenities with hair dryer, safe, tea & coffee, etc, mini bar prices ridiculous, nice shower, well cleaned and serviced by the cleaner who was lovely. Moving between floors was tricky. I guess for safety reasons your room key will only get you to your own floor. But as I was travelling with many other people from the same company, there were times when it was necessary to get to another floor. The only way to do that was to use the stairs, or meet the other people in the foyer and go up to a different floor with that person. Checking out, there was a line up of people, so I used the express checkout box. You drop your key in and leave. So later I receive the bill for the unpaid component to find I've been charged for 2 breakfasts when I only ate there once. Plus my card was debited with a pre-authorised amount of $203, which they didn't think was a problem as it should automatically be reversed. But it's a problem if your credit card limit is only $500 and there's no room on it $203!!! I rang them to ask what them what would happen and they were helpful, but it still left me a bit puzzled.

Came here for a function in September. What can I say.. Extremely disappointed with the food service. I called the functions/events team 1 week prior to the function to advise of my dietary requirements, and also called up again the day before to re-confirm. Lets be honest, having food allergies is tough - but I've found lots of food venues to be accommodating. My expectations were quite low, and they definitely weren't even met. The entree was grilled vegetables. The main was also grilled vegetables. I clearly mentioned the food I'm allergic, and not once did I say I was allergic to meat or chicken. However I was given plain grilled vegetables. Surprisingly, the main came out and had grilled haloumi in the vegie stack. I had clearly mentioned I was allergic to milk / dairy (and milk / dairy products), and dairy also includes cheese, butter and cream (for those people who clearly have no understanding of what products include milk). So needless to say, I was a tad intrigued to see haloumi cheese on my plate. I sent it back and asked for meat. Not surprisingly, the vegie stack came back sans the cheese, but with grilled lamb. I have to say, the lamb was so tough and dry, it was unappetising to say the least. Poor guy at my table had the grilled lamb rump, and he couldn't eat it - it was so tough, the knife he had (not a steak knife) couldn't cut thru the meat. He had about 2 bites of meat and a mouthful of mashed potatoes, and promptly gave up trying to eat. And saving the best for last, I was keen to know what dessert would be... And surprise surprise, it was fruit salad. Fruit salad. WTH? I gave them a week's notice to notify the chef.. And I get fruit salad. I queried this with the event supervisor, and she told me that the chefs don't have the capacity to make anything other than fruit salad. Seriously?? I make dairy-free, egg-free, gluten-free, soy-free desserts ALL the time. And to be told that when I've paid $130 for a ticket to this function, that the chef can't prepare a dessert other than fruit salad. Get real people. This is the 21st century! 1 in every 4 people has food allergies. If the best you can come up with is fruit salad, that's pathetic. Take some initiative and get on to google. And what was even worse, the function supervisor on duty was actually quite rude to me when I queried my meals, and made ME feel like I was the one in the wrong. Not cool. When you're paying so much money, you expect some level of service, and some quality. THINK AGAIN. 0 stars. Worst experience I've had at a function so far. Considering I gave ample notice about my food allergies.