voco Orchard Singapore, an IHG Hotel

I recently had the pleasure of staying at the voco Orchard Hotel in Singapore, and I must say, my experience was truly exceptional, especially considering an unfortunate incident during my visit. From the moment I arrived, the staff was warm and welcoming, making me feel right at home. However, my stay took an unexpected turn when I injured my knee. I was quite distressed, but the hotel staff quickly sprang into action. The first aiders were incredibly attentive and compassionate. They assessed my injury with professionalism and care, ensuring I was comfortable and had everything I needed. What stood out the most was their genuine concern for my well-being. They not only provided immediate first aid but also followed up to check on me throughout my stay. Their kindness and support made a challenging situation much more bearable. It’s rare to find such a dedicated team that goes above and beyond to ensure their guests feel cared for. The hotel itself is beautifully designed, with modern amenities and a fantastic location right in the heart of Orchard Road. The rooms are spacious, comfortable, and well-equipped, making it a perfect retreat after a long day of exploring the city. Overall, my experience at voco Orchard Hotel was marked not just by the quality of the accommodations, but by the outstanding service provided by the staff. I left feeling grateful for their kindness and support, and I would highly recommend this hotel to anyone visiting Singapore. Thank you, voco Orchard, for turning a difficult moment into a memorable experience!

Manager Paolo was incredibly accommodating and generously allowed us an early check-in since our flight arrived before lunchtime—such a thoughtful gesture! YZ made the check-in process incredibly efficient and smooth. Within five minutes of arriving at the hotel, we were able to settle into our room, which was in perfect condition and had everything we requested. Push brightened our mornings with his infectious laughter and warm smile every time he greeted us at breakfast. His energy added a cheerful start to our day! The housekeeping team did an excellent job, ensuring everything was spotlessly clean throughout our stay. The hotel also offers great souvenirs that are both stylish and practical, making them a nice touch to remember our stay. The beds were incredibly comfortable; we fell asleep within 15 minutes of lying down every night! The bathroom was also well-maintained, with a reliable water heater and efficient drainage. We had a flawless experience during our entire stay and will definitely come back. Highly recommended to anyone visiting Singapore!

As a Diamond Elite member of IHG, I have come to expect exceptional service, which is why I was disappointed by the incident that occurred during my friend’s arrival at the hotel. I had booked a 4-night stay using points for both myself and my friend. Unfortunately, due to personal reasons, I was unable to travel, and my friend checked in alone. Upon arrival, she encountered an issue when her credit card was declined due to expiration, preventing her from paying the required $200 deposit on the first day. What was particularly concerning was that, rather than working towards a reasonable solution, a hotel staff member entered her room unexpectedly and removed all food and drinks in her presence. While I understand that hotel policies must be enforced, the manner in which this was handled felt abrupt and unnecessarily unpleasant. This was the first time my friend had ever experienced such treatment at a hotel. A more customer-friendly approach could have been taken. For example, allowing her to pay the deposit in cash on the second day—given that she was staying for 4 nights—would have been a reasonable compromise. My friend even inquired about this option at the front desk but received no response from the staff. Given this experience, I felt it was necessary to rate this stay lower than average on my friend’s behalf. I hope the hotel takes this feedback into consideration to ensure a more accommodating and respectful approach to such situations in the future.

We had a wonderful 4-night stay as a family of three adults, including two senior citizens. From the moment we arrived, YZ, the amazing front desk lady, made our experience special. She noticed that one of us was celebrating her birthday and surprised her with a cake in the room—a thoughtful gesture that we truly appreciated! Manager PAOLO also went above and beyond to ensure everything we requested was perfectly arranged. The extra bed we requested was incredibly soft and comfortable, feeling just as cozy as a regular bed. PUSH, from the restaurant, was incredibly friendly and attentive. He always made sure we had the best table and added a warm touch to every meal we had. Overall, the service was exceptional, and the staff truly made our stay memorable! Highly recommended.

This is the absolute best hotel ever! Not only do the staff treat you as if you are the most important person in the room but genuinely care about you. My stay was absolutely wonderful! The bed very comfortable and the room exceptionally clean. The food was amazing. I highly recommend Voco as the place to stay!

We recently had our event at voco and it was an wonderful experience! The staff were incredibly helpful and attentive, making sure every detail was taken care of and that our day went smoothly. The atmosphere of the venue was perfect, creating a beautiful and welcoming ambiance that our guests loved. The food was good and delicious exceeding my expectations. A huge thank you to voco Kimberly, Lina, Corina and the part timer lady staff that serves our teabreaks.

First time trying this hotel, the check in was smooth and the staff was very helpful. The carpark was full that day and there wasn’t any place for us to park, I approached the staff to check if them if there is other solutions or not. She( not sure if I rem the name correctly - MIA) was very friendly, she helped me to check with her colleague and managed to get me a complimentary coupon from forum shopping mall. Thanks for taking the extra mile. The room itself was okay. There is afternoon tea from 2 to 4pm and evening cocktail from 530 to 730pm. There was a food menu so we wasn’t given option to choose what we want. The quality of the food was good however I felt the selections were limited and everyone is okay with certain food. Hopefully they will come out with more options for people to choose instead. Breakfast was okay too. Oh yah they actually decorated the room as it was meant to be a birthday celebration for my partner. Appreciate :)

Went there to celebrate anniversary and had a fantastic dining experience at this restaurant! The dishes we ordered were absolutely delicious—cooked to perfection. The hospitality from Veejay, Terence and the team truly stood out. We were welcomed with wine and dessert when they noticed we were celebrating our anniversary. They were attentive, friendly, and went above and beyond to make us feel welcomed. Highly recommend this place and will definitely be back again!