Rose Y.
Yelp
Astonishingly bad experience. Here's my truth:
A friend and I stayed here a couple nights for my birthday weekend. The location is kind of sketch, but most cities are sketch, so get over it. This one is very close to Ponce Market and I saw some good reviews, so I took a chance. Well, never again. We arrived early evening, went out for dinner and drinks, and came back late. I pulled back the blankets on my bed and saw a large, brown stain. It was faded and the sheets clearly had been washed, but ewww. I'm a nurse - i know what happens on sheets. I wanted to shower before bed (just after midnight) and there was no hot water. I waited, it didn't get better. I went to the front desk around 12:15am (on my birthday) to let them know it needed to be fixed in the morning or we need a new room please (my friend was already asleep). I tried not to be upset because i realize stuff happens. I went back to my room to sleep.
Still no hot water when we woke up. My friend braved the cold shower. We went to the aquarium and came back around noon. I checked and the water still wasn't hot. I was told the manager would contact me, but no one did. I went back to the front desk and told them there still wasn't any hot water. They sent up a maintenance guy and gave us another room. I went to check the new room's water and sheets before starting to move our bags. The toilet was in the shower per the pictures below. So I went back to the front desk and the manager said she would upgrade us to the "suite" (I.e. a queen room with a sitting area) and give me half off my first night. I figured this was fair enough and was happy to have a room with hot water. That evening right as we were going to bed, I saw a fake fingernail on the floor beside the bed. It was too late to do anything about it and though grotesque, I've seen worse things in my life.
The next morning when I got up there was another fake nail. My friend shook the sheets and another nail fell out. Now I'm angry, but it was time to leave this godforsaken place anyway.
I never got my money back. Never received a message from the manager after I emailed her. And frankly, it was all just very upsetting. One of the ladies at the desk said they were still working out the kinks since it's a brand new hotel. I understand that, but this is pretty unacceptable.
Pros: beds comfortable, cool decor, the staff were very nice (albeit, unhelpful)
Cons: disorganized management, building still under construction (I guess??), dirty, only one elevator for the entire hotel, courtyard unusable if it's raining, no pool.
Just spend an extra $50-$100 and go somewhere else. Don't ruin your birthday here. And yes, I am petty enough to repost this poor review on all the sites I can find. Cheers.