Volando Urai Spring Spa & Resort

I went to Volando Urai Spring Resort for the public spa, which offers a 4-hour session, and it was the perfect choice. It felt almost private, with only a few people around, and there were many baths available at different temperatures. The outdoor hot spring was especially amazing—you can enjoy beautiful views of the river and mountains while soaking. Everything was absolutely beautiful, and the service was excellent. There are plenty of relaxing spaces, and they also provide tea and coffee, which was a nice touch. I booked the afternoon tea, which starts at 2:30 pm. We arrived at 10:00 am, finished our spa session at 2:00 pm, and waited a little while for afternoon tea—and it was totally worth it. The kaiseki-style meal was delicious, the service was great, and the view made it even more special. This is a must-visit whether you’re a spa lover or not. I highly recommend reserving the shuttle bus, as taking Bus 849 from Xindian can be quite challenging. I personally enjoyed the adventure, but my husband definitely didn’t 😂 LOL!

We purchased vouchers from an online travel booking platform for spa and lunch at the resort. We decided not to stay at the resort because the price is ridiculously high.|Both indoor and outdoor spa ( with steam room, sauna, jacuzzi) are good and clean. |Lunch is like fine dining with unique food and presentation. Food is good although pricey.|Staff are friendly and can converse English.|We are happy to relax and spend time there.|You can go to the resort at Xindian station by their private van ( TWD50 pp) or by public bas (TWD15 pp)

Incredible and luxurious stay. The hot springs were beautifully designed, the staff was polite and meticulous, and the hotel’s design and aesthetic was the perfect blend of Taiwanese, Japanese, and modern. Great amenities, linens, and furnishings. The meals were also delicious and locally sourced.

Excellent services , food, spa. Everything you can ask for in service was provided with a smile. Breakfast and dinner were excellent and spa with hot springs were comforting. Don’t let some parts of the exterior building make you feel discomforting. The high humidity coupled with rain ages building prematurely. This is an excellent choice if you want luxury, high quality food and a comfortable stay.

Brought 12 pax here for a good relaxing hotspring. 5 standard and 1 deluxe rooms with afternoon tea. All I get was good feedback from my travel team how good the hot spring is. There is no smell and after hot spring skin felt silky smooth. There is a small area for changing a d small area for showering, then the pool where you control hot and cold water. The deluxe room comes with a toilet, a queen-size bed, shower area and 2 pool (hot, cold). The afternoon tea selection was great too.

I’ve got to give myself credit for planning this spot on my trip—it turned out to be a gift of pure relaxation! It might not be super popular because of the no-photo policy, but trust me, it’s totally worth visiting. If you’re deciding between the private baths and the large public bath, I’d definitely recommend the latter!

A Perfect Girlfriends’ Getaway at Volando Urai: Volando Urai Spring Spa & Resort is an excellent spot for a girlfriends’ reunion! From the moment we arrived, we were captivated by the beautiful natural scenery, artistic atmosphere, and warm hospitality. The manager and staff were attentive and thoughtful, introducing us to the afternoon tea and zen time, and confirming our spa and dinner reservations. Our room was spotless and stylish, with breathtaking views of the river and mountains. Both the private hot spring bath and the public outdoor bath were pure bliss — peaceful, rejuvenating, and the perfect way to unwind while soaking in the serene natural surroundings. The afternoon tea, paired with a cultural drum and vocal performance, was a delightful and memorable experience, followed by a deeply relaxing spa session in a spacious private room that felt soothing and zen. Dinner and breakfast were both exceptional, featuring fresh local ingredients and elegant presentation. Also, the chef prepared gluten-free meals for my friend — each dish was thoughtful, flavorful, and beautifully served. What truly sets Volando Urai apart is its attention to detail and dedication to creating a holistic, rejuvenating experience. Every element — from the design to the calming aromas — promotes peace and relaxation. We left feeling refreshed and inspired, and after sharing our photos, our other girlfriends are already asking to join us next time! Highly recommend this resort for anyone seeking a luxurious, calming escape in nature. We also learned that each Volando Resort has its own unique theme — now we can’t decide whether to return to Urai or explore another one next time!

I had a private bath with my mum. The receptionist advised that 6 pm was the only available time for the public bath on that day. I did not realise it would be dark and that we would not be able to see the outside view, even though I paid for a room with a view over other spa places . After 30 minutes, there was continuous knocking on the door. My mum has a heart condition and could not relax because of the constant knocking. Eventually, we had to leave the room without even drying our hair properly. We had already arranged the time and planned to leave on time, so the knocking was unnecessary. We were very disappointed because we could not relax, and my mum was badly frightened. This situation could have triggered a heart attack. We will not be coming back again.

We had an amazing stay at the Volando for one night. We were excited to get some rest and relaxation after a busy few days in Taipei. There's a complimentary shuttle that picks you up from the closest MRT station to get to the hotel which makes the journey super simple. We booked a Grandview room which has a view of the river and it was gorgeous! All the rooms have a private hot springs tub in the bathroom but our room was perfect with a view of the water as well as the bridge. It felt truly magical. There's also a special soundtrack that plays for ultimate relaxation and you get a copy of the CD to bring home. We booked the package which includes afternoon tea, dinner, and breakfast. We loved the afternoon tea which we got to enjoy after our early check-in before heading to Wulai Old Street to explore. Dinner was good as well but leaning very western. They have a late night snack option of beef noodle soup or mushroom soup which is a nice touch as our hostess said using the hot springs works up an appetite. We used the public spa as well which has warm, hot and cold pools (with a warm pool outside), sauna, and steam room. It's Japanese style (nude and separated by gender) and super relaxing. Definitely recommend checking out the public area as well and they have day passes if you don't want to stay overnight. Overall an exceptional stay! The staff was so warm and accommodating and we'll definitely be back the next time we're in Taipei.

Beautiful view of Wulai Falls. A respite from the sun. Handcrafted drinks and an owner who cares about his product . Perfect spot!

Amazing experience. Love the view and atmosphere. There is an indoor and outdoor hot spring. The place is new and clean. Highly recommend. Easy place to find via public transportation.

Having read great things about Volando Urai, I booked a guesthouse room for the spa a few weeks before coming to Taiwan. Somehow, I wrote the wrong date on my reservation form, but the staff were good about helping me get a new reservation booked over the phone. As soon as I stepped into the resort yesterday, I was immediately at peace. The light essential oil floating around the air, combined with flowing water and a beautiful view, make it a great place to get away from the noise of the street (not that the street in front of the resort is noisy, aside from the construction they were doing up the street from it yesterday). I booked a Suite room, which came with separate hot and cold tubs, a bed, and small bathroom. The hot tub was soooo relaxing. It was good to have the cold one, though, to ensure that I maintained a reasonable body temperature. There are also a few complimentary bottles of water in the room. The room itself is in need of some attention, which is why I cut one star. The walls were strangely dirty--there was a spot up from the wall where it looked like someone had taken a single swipe with a Mr. Clean and then given up. The bed was fine for a short nap. It would have also been nice if they cleaned the windows because the cloudiness interferes with your view. Upon leaving Wulai, I took the comfortable return shuttle, which is a steal at only NWT$50 (USD$1.50). That was soooo much better than taking the public bus (#849) up to Wulai, where I was jam packed between about 50 octogenarian local people. All in all, this was a great escape. Not quite a five-star experience, but definitely enjoyable.

Very high end hotel/spa. They really put in the effort to design and decorate the place. Very zen feeling~ The hotel is right on the river. The view is so gorgeous!! When you come in the hotel, totally in the vacation mood! The Service: WONDERFUL!! All the staffs are very professional and friendly. They take their time to introduce their hotel and their services. Great customer service!! The Spa: There is personal locker, lounge area, dressing room, steam room, sauna room, hot tub, cold tub, indoor tub & outdoor tub. You can have your own private room or public spa area. They offer different spa packages. The Restaurant: After the spa, we also try out their afternoon tea session. They have live entertainment. The food is very delicate, beautiful presentation. Maybe the portion is small & a little bit pricey but the experience is priceless. Have a cup of good tea right on the river. Life is good!!

This is a very clean and luxurious place to come relax and get a mineral spa bath in Wulai district. I came here with my wife by car and it was about an hour drive from where I was staying in Taipei. This spring water spa resort is very peaceful and quiet, as soon as you enter the lobby you can smell soothing scented candles and a relaxing music. We came here for a day trip and decided to do a 1 hr spring spa private room which costed ~$40 USD It's a good price for getting a soothing experience. They offer more packages and deals but it is on the spendy side if you wanted to spend the night with 7 course meal ~$450. I did not encounter any long lines or rush since I came during off peak season and did not even need to make an appointment. But I can see why this place is popular and convenient. You can actually take a bus to be dropped off below the mountain and the resort had a shuttle to pick u up. I would give this place a 4.5 star just because the room I was in needed some improvement in cleaning the ceiling and the windows were dingy from the outside and I wouldn't mind the music being played in the room to be a bit . Overall a great place to come and soak in spring water, I would recommend coming to wulai and walk around the local shops and area to visit and then soak before heading back.

Great place to relax and unwind. Perfect weekend getaway. Highly recommended and here's why: 1.) Beautiful spa like hotel with view of the turquoise river right from the bedroom. 2.) Hot springs water running right into the big private tub in the bathroom. You can see the minerals and everything. That way, couples won't have to separate and go to the public bath places (not co-ed). 3.) Attentive staff. 4.) Most importantly, amazing food! Staying here includes 4 meals a day: breakfast (western or Chinese option), afternoon tea, dinner (multi-course French cuisine), and late night snack (congee or noodle soup). Everything was tasty. My favorite was the breakfast, which is Chinese-Japanese fusion. The late night congee was also high quality... abalone congee! 5.) Lots of things to do (for a couple days only). The old town (烏來老街) was a fun place to meander around while snacking during the day. They had the best mountain black pork sausage I've ever had in my life. Besides food, there's waterfalls, hikes, and lots of water attractions as well.

Can I give Volando six stars, please? My husband and I went for just one night and that's the last time we make that mistake. We will most certainly stay longer next time to check out the town and enjoy the spa. This time, we just had the one night for our room and our fancy 7 course meal. The lobby and staff: wow, fabulous, perfect! Entering the lobby, you are greeted immediately with a beautiful mountain/river view and the aroma is amazing! The whole place smells like essential oils -- perfectly balanced. The staff check you in and ask you your dinner time and show you to your beautiful room. Our room was gorgeous! New scents greeted us! A canopy draped bed in a spacious, well-lit room.... a private hot tub spa and luxurious shower! We didn't want to leave our room! However, the reservation included dinner which was a 7-course meal exquisitely presented and deliciously prepared. When we returned to our room two hours later, our bed had been made for sleeping, lavender was on our pillows, candles were lit in our spa. Wow! What a relaxing stay and we didn't even use the spa! Next time we'll plan better and experience even more.

Quite possibly one of the most memorable and well-rounded properties that I've ever been to! Just an hour outside of Taiwan, you feel far from any form of industrial civilization and such a dramatic landscape on an aqua colored river. The staff are incredibly well trained in professional, even in relation to three of the other Hot Springs properties that I visited through Eastern Taiwan like silks place, RSL, and Westin. Yes, this is approximately double the money, but you get what you pay for! Food was also terrific, I would recommend getting a room with the included a la carte overlooking the river. Lastly, don't miss their 'performances,' such a highlight, and won't ever forget seeing a unique show by the local aboriginal people. Epic property and a must visit!

Got a package for a private hot spring room/2 afternoon tea...for only $1700 NT at lion travel..it is definitely worth it...the private hot spring room is nice b/c it has a great view of the mountain and it is really relaxing...the afternoon food is good but not filling for sure..but it is great snacks after 1 hour of hot spring.... you can reserve its shuttle from metro station to its resort for $50 NT one way..but we caught the bus which is right outside of the metro station for cheaper price..