Vyne Dental

We signed up for Vyne for all our offices cause they said they work with Open Dental. After I spent weeks going back and forth getting everything setup, they tell us they don’t actually support Clinics, just the main one. Like seriously?? We were excited to use their insurance stuff but they made us cancel everything after all that work. Total waste of time. don’t even bother, they’ll just tell you after the fact they can’t support you.

One of my employees signed up for Vyne NEA fastattach under their personal name and login information. Said employee left our office in December 2024- since then we have not used their services, which was confirmed by a Vyne representative. I never received an invoice until September 2025. They have been charging monthly for 9 months for a service we were not using. When I asked for a refund of unused services, they stated they do not give refunds. When I said I would charge back the credit card they stated that I would be sent to collections. I left a message to speak with an account manager (Victoria) but I have not gotten a call back. Thumbs down. Sneaky and unprofessional business practices.

The customer service I receive from Vyne has always been exceptional! Our tech Rebecca was very efficient and knowledgeable with our initial install and we have had her on a few of our service calls. She is so patient with us! The interface with Vyne is clear and I feel we are receiving faster, more accurate updates on the front end instead of having to wait to see if the claim was accepted and processed correctly. I appreciate how fast the rejected reports come back allowing me to fix errors or contact patients quickly!

Absolutely love Vyne! The claims processing is so fast and efficient. With the companies that I have EFT thru I can see payments as fast as the next business day sending claims with Vyne. We use all of their features and have been very pleased with everything so far. Insurance eligibility has been such a game changer for the front desk at our office. My only regret is that I we didn't switch sooner!

So many problems, where can I start: Raised prices 3 times within 2 years. The most recent time they said we had to pay $10 for a "Team Chat" feature we don't even use, because it's all part of "one bundle/package." They also made me download a plugin that inadvertently caused all my billing to be re-directed through Vyne, even though I normally do the billing myself. This not only cost me extra money, it also was embarrassing since patients received two bills, sometimes even after they had paid it already. Luckily they refunded that charge, however it took many phone, chat, and email sessions. When you try to get in touch with someone from either IT, billing, or customer service, it's near impossible to actually speak to someone. Emails and voicemails are responded to whenever they decide is convenient. I'm now using one of their large competitors for electronic claims processing, and saving a bunch of money and headache.

Vyne Trellis has been super great! Very user friendly. We love that we have the option to send patients reminders about their outstanding balance and it is easy for the patient as well to make payments. We really like that if the claim is rejected, it tells us what needs to be corrected or missing. Anytime we've had a minor issue, it gets resolved in a timely manner and they walk us through it, which is nice. We are happy with Vyne!

Vyne Dental is not a company you want to work with. My dental office was using Vyne when they changed their system. Apparently the new system was not going to be compatible with ours, so we cancelled. They charged me $212.13 for a registration fee and will not refund my money. I told them how can you charge a registration fee for something I cannot even use. They said it states online in their policy that no refunds will be made. They did not let us know this beforehand. They also said I verbally agreed to this. I was not even in the office when they were trying to convert their new system with us. I have contacted the BBB and filed a complaint. Once I got on the BBB website there were numerous complaints about Vyne keeping dental offices' money. Not only when you call them are you on hold forever, but no one has authority to do anything. I even emailed Victor, who I assume must be the owner, since I was informed to email him. To date he has not returned my email or phoned us.

We absolutely LOVE Vyne. When they first called with a demo I usually shoot people down because we are inundated with sales calls for everything. It only took a few minutes and I already loved the services they offered and the price was on point. Set up was easy and after everything was installed there were tutorials with a live agent and it was very helpful! Every person who has helped getting Vyne installed and answering questions has been wonderful.