W Amsterdam

Overall, I had a great experience — the staff were kind, the place was clean, and everything else was well organized. However, the noise coming from the upstairs lounge made it difficult for me to get proper rest. I hope this can be improved in the future for an even better stay.

For the price you are getting a solid 3 star room. Expect all kinds of noise including everything from a discotheque inside the hotel (a not so pleasant discovery for most I’m sure) to tram bells and random people outside. The breakfast is lack lustre for the price but in a pleasant setting. Best part of the hotel is the gym and pool area which is quite unique.

The W Hotel in Amsterdam exceeded all expectations, definitely a five-star experience. From the moment I arrived, the service was impeccable. The staff was warm, welcoming, and always ready to help with anything I needed. The design of the hotel is stunning, modern, stylish, and full of character, with thoughtful touches throughout. My room was spacious, spotless, and offered a beautiful view of the city. The rooftop pool and bar are absolute highlights, especially at sunset. The location is perfect too, right in the heart of Amsterdam, making it easy to explore the city. Can’t wait to come back!

I honestly had the best time staying at the W Hotel in Amsterdam. The staff were genuinely so kind and thoughtful. They checked in on us regularly to see if everything was okay, and even the night before we checked out, someone called just to ask if we needed anything or if there was anything they could do for us. I thought that was such a nice touch. Any time we needed something, they were quick and on it. And honestly, having worked in hotels myself including a very elite one, I can say with confidence that even we didn’t always manage this level of service. It’s not easy, but they really delivered. The spa downstairs was also super unqiue. It was quiet, peaceful, and everything worked perfectly. I know some people had mentioned issues in reviews, but I had zero problems. I actually loved the design of it. It had this cool underground feel, almost like a hidden vault, but not dark or dungeon-like. It just looked really beautiful and different from your standard spa. I also had a leg massage, I think it was called the De-Stress Leg treatment, and it was honestly amazing. The masseuse used firm pressure, which I personally love, because it really helped release all the tension. I walked out feeling like a new person. Our room was on the smaller side, but that’s kind of expected in Amsterdam. I actually really liked it. It felt like walking into one of those private bank vaults. Like you go through the hall and then into your own little secret space. It was such a unique experience. Check-in and check-out were both super easy. They even had our car brought up right at 9 a.m. like we asked the day before, no delays or reminders needed. There was plenty of space upstairs to lounge around, and I even got some sun by the rooftop pool. There’s also a pool in the spa downstairs which was great too. Only thing I would say is AVOID the restaurant Mr. Porter at all costs, your better off eating McDonald’s. All in all, I genuinely loved this stay. Between the amazing staff, the spa, the design, and just how smooth everything was, it made the whole trip feel special.

I had an unforgettable stay at W Amsterdam, thanks to two exceptional team members: Chiara - Guest Experience Specialist & Antonio - Welcome Desk Agent.||||Chiara reached out before my arrival to learn about my preferences and the reason for my trip. Such a thoughtful gesture that set the tone for what was to come. To my delight, she was at the front desk when I checked in, greeting me personally with a warm smile and a glass of champagne. That level of personal attention was the perfect welcome!||||Antonio brought incredible energy to the check-in experience. Despite a busy lobby, he handled everything smoothly, professionally, and with genuine warmth; exactly what you want after a long journey.||||The surprises continued when I arrived in my room — welcome gifts from the spa and balloons in my favorite color (blue!) to celebrate my birthday. I had only casually mentioned it, but they noticed and remembered. That kind of detail and intentional care left a lasting impression.||||Huge thank you to Chiara and Antonio for going above and beyond. Your hospitality made me feel truly seen and celebrated. W Amsterdam, you're lucky to have such standout team members. I can't wait to return!

We went to the W Hotel to enjoy some drinks, and it was a great experience. The cocktails were well-made and flavorful. The French fries were crispy and perfect for sharing. I really liked the service — friendly and efficient. There was a DJ playing when we visited, which added a fun vibe. It does get busy, so it’s good to arrive early or make a reservation. The view is also beautiful, making it a great spot to enjoy the evening with friends.

I’ve stayed at this hotel many times, and Antonio at the front service always makes my visits special. This time, he kindly upgraded me to the most beautiful room in the hotel, which made my stay even more memorable. His warm, professional service is one of the main reasons I keep coming back. I’d also like to compliment the breakfast team—their friendly service and attention to detail make every morning feel welcoming and enjoyable. Thank you all for consistently excellent hospitality.

The room was spacious, the breakfast was fantastic, and dinner at The Duchess was excellent. The hotel has a great location. The "climate control" wasn't as nice as I expected, but we managed. ||Uliana from "W Insider" was great with suggestions and reservations. I highly recommend this hotel.

W is a Marriott brand hotel known for their party like atmosphere and eclectic decor. The W Amsterdam has two buildings. One building is connected to the spa, while the other is connected to the lounge. It's also above a secret underground nightclub that will keep you up all night if you're right above it. Be warned! Our room was definitely interesting! I loved the huge window and the fun mood lighting. Our bathroom was all orange and had a really interesting shower set up. It was a little bit of a mess because there was just a shower curtain and no defined curb for the shower, so water would get everywhere. I'm not sure who thought of this design. I appreciated that after we checked in, they stopped by to bring a bar of chocolate and a handwritten note as a thank you for being a Bonvoy elite member. Service was great. They offered free water bottles at the front desk and in the rooms. There is also free access to the spa with your stay. Just be sure to make a reservation! Overall, a fun stay in Amsterdam! There were things that were a little funky like the bathroom set up and the noise from the club, but there were also a lot of things that were great- proximity to NYE party in the lounge, service and amenities.

Very good location with walking distance to many shops, restaurants and train stops. Also, there's a grocery store attached to the building on the bottom floor. You'll have to exit the hotel to walk around to the grocery store. The W Lounge on the top floor is very trendy/swanky. And the outdoor patio area with the pool overlooking the city is just amazing. The service staff at check-in was very nice and helpful. However, I struggle to say the same about the service staff at the rooftop bar/lounge. It took about 20 min for someone to come around to get my order and maybe another 15 min to receive my order. Understandable if the place was busy but it surely wasn't. There were plenty of open tables and probably only at 25% capacity at this time. Also, one other minor gripe is that there aren't any available place to get ice within the hotel grounds so I had to call for it. I just wish they told me ahead of time that they would charge an 8 Euro delivery fee. If I had known, I would've just walked to the grocery store below and grabbed a large bag of it. I suppose it's a convenience fee. Ok so back to the good, the rooms are adequate with everything you need. I had a balcony room which I really enjoyed, and beds are very comfortable. The automatic blackout and shear curtains were also a nice bonus. I ordered room service one night and got the Cheese Plate and Salmon Caesar salad. Both were enjoyable enough to satisfy me for the evening. Also, there's a very complete gym on the building across the street (yes, this hotel is two parts) where the spa resides as well. Overall, I enjoyed my stay here.

Efficient use of space that feeds into a unique experience. The design of the rooms and lounge areas are unique. Lovely. The rooms are not big, but feel breezy and open. So open that if you don't close your window blinds you will definitely be putting on a show for your neighbors. The lounge and strangely thin swimming pool are cool and appropriate for Amsterdam where thin buildings are 'in'. Staff are super duper friendly and laughed at all of my jokes. Well I exaggerate. The only smiled politely at the less funny jokes, as any sane person would. Unfortunately these make up the majority of my repertoire.

This review is based on my experience in June 2024. When we arrived, we were greeted by Julian at check in. My partner forgot a few things at the previous hotel we stayed at and Julian went above and beyond to help out. Julian was top notch and such a pro. The room and bathroom we had were both large. During our stay, the temperature reached the 80s, so it was warm/hot. Unfortunately, the air conditioning in our room was not great so we requested fans, which helped. Breakfast was subpar. My advice would be to skip the hotel breakfast and eat somewhere nearby. The gym wasn't bad for a hotel gym. During the time we went it was crowded so that impacted our ability but you can never predict when people will be at the gym. The hotel pool is nice but very narrow. Definitely a lounge pool but a nice addition during the hot summer months. We had an appetizer at Mr. Porter, one of the hotel restaurants. We sat on the outside patio which provided a nice overview of the city. The food was good but overpriced. Overall, we enjoyed our stay and would come back again. It's in a great location.

The W in Amsterdam's roof top bar is a floor above the skyline. It's an awesome view of the city. As we all know the W is awesome. Even a trip to the bathroom is an experience.

Recently went on a 2 week trip to Europe during the winter holidays. I think I stayed at 4 different hotels... this was by far my favorite. They threw a great a NYE party and the rooms were modern and clean. The hotel is right in the heart of the city too - the rooftop is an added bonus. 10/10 recommend.

Poor hotel that only is open as a cash grab for I'll educated tourists. So many better valued hotels at this price point in Amsterdam.

Exceptional hotel, centrally located near tourist attractions and the train station. Beautifully appointed with exceptional customer service. Our room was comfortable and clean; we had moved from another hotel under renovation where we had had a very bad experience. The customer service was first rate. The food at The Duchess was exceptional; we ate there twice. The rooftop bar was lively and fun. We hope to visit again one day.

Not your typical W hotel and bar. The view from the top bar is very nice at night, drinks are good and expensive which is typical of a W. I stayed at the one in Barcelona and it is a lot nicer. The place is also small because it was created in a historical building of Amsterdam. Not the best W if you want that experience.

First, the hotel is in an amazing location. I decided to walk from Amsterdam Centraal instead of taking a tram and I made it in less than 15 min. And when I did need to take a tram, almost every tram was within a 4 minute walk of the hotel. I almost never had to take the tram though because the proximity made it easy for me to walk wherever I was going. The staff is amazing. Very friendly and professional. They were always willing to help (which I expect) and never seemed to be bothered (which actually does happen sometimes.) I stayed in a canal view bank room on the second floor. Just beautiful. There are limited amounts of these rooms (I think my front desk person said there were just 10) and I felt super lucky to have been upgraded to this gorgeous room. There were large windows that actually open and the room was gorgeously appointed with everything you would need. They even provide a converter (same one as I have) that you can buy if you want to take it with you. The views from the top of the exchange building were spectacular and well worth the freezing cold I had to endure to be up there.

We wanted a relaxing stay on our only night in Amsterdam, so we opted for the W Amsterdam. I think The W brand is pretty synonymous for luxury hotels, and caters toward a more younger generation. Our room was €322 euro so ~$482 CAD/night. For a few euro more, you can get a city view for about €355. The King bed was extremely comfy, we got all kinds of toiletries, and the room was relatively spacious given the space in AMS. There are two buildings. We stayed in the Wonderful Exchange opposite of the Bank building. There's also a 5% city fee (total amount), which you pay at the end of your stay. The hotel was conveniently located in the city centre, so getting around places was okay without any data. Two cons - can get loud on weekends and the layout of the hotel was a little confusing (a lot of different glass doors on each floor). While it is a luxury hotel, the above outdoor pool turns into a lounge on the weekends. So, it can get loud as the lounge goers come/go ... we stayed there on a Saturday. We were exhausted after a day of exploring, so we slept pretty well despite the noise (you don't hear the music too clearly, but the beats were noticeable).

It was Saturday night and met up with two work colleagues to hang out in downtown Amsterdam. After wandering around Dam Square, it was just that perfect almost getting to dusk stage, so decided to go to a rooftop bar and check out the sun setting over Amsterdam city from a higher vantage view. A quick search on Yelp for rooftop bars in Amsterdam honestly didn't turn up the W Lounge at the W Hotel. Instead my colleagues found the hotel and it's rooftop bar via google maps and since it was located close to where we standing in the Dam Square, decided to head here. So the hotel is spread out over two buildings, and it was initially confusing as not sure where to go for the Lounge as there weren't any signs or other information as to its location. Therefore ducked into one of the buildings and found our way to the hotel bar, and the very nice bartender told us we were in the wrong building and to go across the street and the lounge was located on the 6th floor. For anyone else looking for the W Lounge, ITS NOT IN THE BANK BUILDING! So while no comment about the actual hotel, this review is about the W rooftop lounge on the 6th floor. Unfortunately it's only got semi decent views, so it didn't live up to our expectations that way. The decor itself was stylish but impractical too. Super low tables and not enough of them. The bathroom was located down these steep stairs two floors down and I reckon could be a major tripping disaster waiting to happen if one was majorly knees-up! Then of the 4 ladies loos, two were not working. The stalls themselves while glittery and done up with gold and shiny reflective black surface, were just super dirty. The fries we ordered took more than 45 minutes (!) and we started joking that the chef had to go out the back and plant the potatoes seed! We'd actually decided to leave and cancelled the order and then it was bought over to us for gratis. The fries were cooked well but over-salted for my taste and the accompanying basil aioli tasted bad in a herb over-powering way. Drinks wise - my colleague said his Mojito was just super weak with too much ice and also more of the lime, and just not enough alcohol. I thought my ginger tea was good but massively overpriced for €6 as had asked them to make it strong, and I reckon for that price, they could have chucked in more ginger pieces. Honestly the cookie that came with the tea was really delicious and tasty and about the only thing I enjoyed/ liked about my experience at the W Lounge. I am in no hurry to come back! Yelp 43/ 2019

The Good: :: it's got a great rooftop bar with a great view of Amsterdam :: the beds are cozy :: nice big windows to let in natural light :: great bath products (Bliss!) :: gym is REALLY nice. great machines, clean space, not smelly, bottles of water ready for you to chug post-workout The Bad: :: it's a little bit of a douchey scene. one day i was walking back from work and saw a half-naked man toy in some skivvies outside for some event. i felt embarrassed for him because it was just like...wut? Amsterdam isn't NY or L.A., and it felt a bit out of place :: the shower situation is really not ideal. you have frosted shower "walls" but people can still see your silhouette. not good if you are staying with a friend. if it's a significant other, it's fine but i really don't feel comfortable being outlined for a friend to see while i'm trying to shower. :: desk situation isn't ideal. you have the end of the countertop essentially as the "desk" area. not very comfortable for working long periods of time. definitely reinforces my belief that the W is way more of a recreational hotel and not a working hotel. :: service can be really really spotty The Ugly: :: it is LOUD. not good for business travelers. after working an 18-hour day, the last thing i want to hear is OONTZ OONTZ OONTZ coming from the rooftop party at 3am. seriously. that happened. :: my welcome gift of a drink and a bowl of crisps sat on the counter for 3 days straight, because housekeeping didn't think i wanted it taken away for some reason...? Would I go back? No, I probably would not. I didn't drop almost 400 EUR a night to not get sleep. If you are a recreational traveler, this could be great for you for a short stay. However, for long-term visitors and/or business travelers like myself, this isn't the ideal setup at all. This place is OUT.

The rooftop is amazing! I didn't stay here, just hung out at the rooftop lounge. The pool is beautiful and the nearly 360 view of Amsterdam is spectacular. I highly recommend going to the rooftop lounge around sunset. It is very picturesque and a great way to spend the hot summer evenings.

My husband and I stayed here for our first visit to Amsterdam. There are two buildings for this hotel, we stayed in the Bank building. So this review is solely for that building. Our room was very comfortable; it had a beautiful Canalview and high ceiling. My favorite thing about this room was the shower. It features a luxurious rainfall showerhead, and has no open walls so there's no air coming from outside. By the end of the shower it feels like a mini sauna, so refreshing. The hotel staff was very friendly and seemed genuinely happy to do their job. They're warm and welcoming. I encountered at least 5 different front desk employees and all of them were a pleasure. The staff comes by to check on you in your room a few times a day, and there's also a beverage cart that goes around once a day offering free cocktails or mocktails. Lastly, there are umbrellas offered in the lobby for hotel guests. Amsterdam is a rainy city so that is really helpful. As for the location, it's terrific. You're in the heart of the town. You can walk almost everywhere and there's a lot of cool stuff around you.

Nice spot to bring company and old friends. It's very loud, though, and the drinks are pricey. That said, it showcases the best and the worst that the city has to offer -- best being the friendly crowd that's not snobby, and the worst, well, service and prices. They don't have very comfortable seating, unless you find yourself in one of the little room-like sub-lounges. But then it's not very cost there. The outdoor pool always attracts a lot of smokers and tourists. The focaccia is my favorite snack. Some evenings they have pretty decent DJs to rock out to. When you get tired, you could just go for a walk.

One of the best views in the city. With literally a 360 view of the city. You can't go wrong. They've got it all from an amazing resturant to the hottest rooftop bar. How do you not stay here. The staff are beyond welcoming and accommodating. You'll love it! Dont think twice book your room today. It's walking distance from everything. Or hope on the metro either way youll be there in no time.

This hotel was nice and clean but is clearly more interested in catering to its hotel rooftop crowd than guests. We had numerous issues--broken elevator the whole weekend so took ten minutes to go up and down with crowds in one. On the first day we checked in, right after we checked in and we're not dressed, some random hotel employee lets himself in our room after knocking and we didn't answer. Who does this? Perhaps it was to stick mini bar or similar but not ok to enter without an ok when a room is occupied. The second day we were gone from 9 am to late afternoon and came back to our room not cleaned. Called and were told cleaning was coming. Waited one hour, nothing. Wanted to take a nap and rest but left hoping they'd come. Come back an hour later and still not clean. Ridiculous. Called again and asked to speak to a manager. Asked for a credit on our stay when we asked for manager and again in follow up email after and big surprise--no response! Maid service finally came later so we went up to bar to have an overpriced drink and then have an unfriendly manager put a reserved sign on our table for two hours later. So hospitable! I stay at 5 star places quite a bit--If you're used to 5 star US hotels, you won't like this hotel--it's not like five star in the states. It's more like 3 and with a good downtown location. Altogether a rip off for $400+ a night. Especially with inconveniences. And not to mention the tiles in our shower were loose such that we both almost fell several times. What a joke!

Great location and very friendly staff. The atmosphere and bar was very cool and relaxing place to have a drink. The restaurant on property The Duchess was one of the best meals we had. It was so wonderful we ate there twice. The other restaurant Mr. Porter was pretty bad. Slow staff and service with a terrible steaks. Way better places to eat. We had other friends that warned us that Mr. Porter was bad but we made the mistake by not listening to them and wasted money on a bad meal. Hope this helps as we truly enjoyed our time in Amsterdam.

The W Amsterdam opened in October 2015. The building used to be a telephone exchange building. Many of the original structure/fixtures remains in place. In late May 2016, the W unveiled the only rooftop lap swim pool in Amsterdam. We didn't take a dip, but appreciated the great view of the Royal Palace across the street. We stayed two nights. Great friendly staff. Free WiFi. All the Nespresso coffee you want. Because the check in desk is on the upper floor, we ended up asking the guys on the ground floor for maps and directions. Everyone was nice and knowledgeable. One guy was a Chicago transplant. Our accommodations were very comfortable. The room was cozy and our window faced another building across the street. But the W had a mechanized obscure window treatment for the daytime and a heavy nighttime one that you operate. Our shower was shaped like a phone booth. The architecture was very modern in an repurposed building. The first evening we went up to the lounge with our niece and her boyfriend who both live in Amsterdam. They couldn't get over how hip the W was. The W is central to Dam Square and walking distance to many points of interest.

This is an SPG hotel, think Marriott. Great location on Dam square with trams outside the door practically. Our room was on third floor of the exchange building across street from the original Bank building. Staff were attentive. Modern rooms with great AC and lovely showers. The rooftop bar is worth a visit but Mr Porter's prices for food are outrageous. On the hot weather days all the young folk hang out, literally, in the rooftop "pool". No abs. required apparently. Everything about our stay met our expectations except two small matters: 1. House keeping was erratic. I found best approach was to call and tell them when we were leaving the room daily and request immediate service. They then serviced the room 90% of the time. 2. We ate breakfast in Mr Porter's once. At 35 Euro a head. But were charged twice. They fixed this no problem. Once I pointed it out. Regarding that Mr Porter's breakfast. 2 of the 5 a la carte menu items were not available. In particular the steak and eggs which for their prices I had planned to have. Never ate here after that experience. I'd stay here again though.

I still haven't solved the riddle of which half of the W is better, the original building, or the bank building across the street where we stayed. Nevertheless, being a scaredy cat, I'm pretty sure I never want to sleep in the bank again! First off, you cannot beat the location; the views of major buildings on the Dam are incredible (and you can enjoy them from the rooftop pool also), the rooms are fabulous, and the complimentary Platinum breakfast was the most amazing we've EVER experienced in any Starwood property (you can choose to eat at either restaurant no matter which building you stay in). There is a small entry where they hold your bags while you check in on an ultra hip upper floor. The problem lies with a strange design choice they made with the hallways. Maybe the building doesn't have windows on the outer walls, so they chose to make the hallways completely black with tiny arrow slits of light, sort of like a cloister. You can barely make out a sudden step that appears out of nowhere. Once they even piped in creepy heartbeat-like suspense music, and I swore if I turned the corner and saw a figure, I would have to scream and run. The elevators are glass sided but in a dark graffiti covered shaft, and I was sure I'd glimpse a ghoul riding in the opposite direction a la "Twilight Zone". The bathrooms are very open concept, but the toilet is like a public cement stall with a heavy fire door; given the atmosphere in the hall, it really freaked me out imagining being trapped in there. My daughter's room looked into the windows of the inner rooms, and luckily we only saw a family playing around, and not a bizarre murder being committed. I hope they will address these issues before someone has a heart attack in the hallway, or at the very least, breaks his/her leg on the unlit step. But, then maybe some people would appreciate this bonus trip to Tower of Terror.

This is new to Amsterdam. The W lounge is chic and trendy The location is oh so perfect, bike it, uber it! The view is absolutely magical. The decor is nice, it is nothing out of the ordinary, the view compensate. I love the architecture of the dance/lounge setting There are stages for the girls to show off their stuff, you must RSVP those stages, I think is is perfect if you are a group of girls and don't need anyone stepping on your toes! Lol Everyone on those stages were drinking, laughing, dancing Just the way it should be, well done! Needs improvement... Last night there were 2 bars A permanent bar and a temp They were both super busy, nice for the hotel but what about me waiting? I had a drink to wait for the next, don't you want my money? Get it together! The staffs super friendly and in the mood The bar bar staff uniform for the guys are fun but they uniform for the women is something my grandmother would not wear. Come on! I want to see fun/chic/trendy wears by the staff, spend the money on a Dutch student designer to come up with something... Free tip! Although the staff are friendly there were wayyyy to many of them behind the bar running in circles, get it together already. 4 bar men should be enough Than temporary bar should serve only the bottle service. Free tips! What is up the toilets, they are 2 flights of stairs down. Do you know what's it like wearing killer heel, tipsy and need to pee??? The toilets were an after thought, I got to the point I rather go home than pee. With all this magical space it would be fantastic to have a photo spots for us to take fabulous looking selfies. The place have potential to house more fun stuffs not there are no thinkers. Would I go back??? Last night was my second time, I must try everything 3 times 1st time surprise 2nd not sure 3rd knowing for sure I must try it in the warmer days before my final decision. Still open OK Straight Talk I like the fact that everyone who goes to the lounge look like they took a shower and looked at themselves in the mirror twice before they left the house. My mom once told me, "when you leave the house, it is ShowTime" so if you don't like the drama, don't go there. Don't look so miserable, because she is showing off so what??? Don't rain on my parade! Hahahaha. Yes, it is a bit pricy, but hell! If you can afford a 15euro cocktail so be it. If you are making money, you should spend money.

Every friday they have a party at the rooftop bar. You can find it at facebook: invite by w. It opens at 5 pm, but it gets busy around 8. I wouldn't advise to come earlier then 8. Aroun 10 pm it gets very crowded and you have to wait a long time to hang your coat. Even though W is there for a couple months already, the staff is still finding things out. It takes a long time to get a drink. Even at 6 pm when there's nobody there. I loved the view and the music. Tip: Be sure to dress up. Loads of girls in dresses and lot's of make up.

Super new so they still have to work out a few kinks. For example, there's still construction going on and their spa isn't built yet but most of the hotel is built and ready. It is located like 15 min from the Amsterdam Central and is close to a lot of things!! Really awesome location plus there's a supermarket, Albert Hejin? I think that is what it is called, behind the entrance. They charge for bags at the supermarket fyi so bring your home if you buy a lot. The decor is awesome, very modern. The front deck is located on the 6th floor and elevators can be a bit slow because they're still getting everything ready. Staff is super friendly and accommodating. My room internet wasn't working the 2nd day because of the construction so that was kind of annoying. The room itself was called the "cozy room" and cosy indeed it was.... The shower is like outside connected to the sink area. I know the shower glass was frosted so you can't really see when someone is showering but you can still see their body shape, etc. If you're staying here with friends it can be AWKWARD. The bathroom is by itself in a closed room and the sink is outside. SUPER COZY. Bed is really comfortable!!!! The window shades are cool, there's a day and night one. Everything was really clean. I used points to stay here but if you're going to pay I recommend waiting till they finish construction to stay here. Like I said before, they're still working out some kinks and this place is a on the pricier side.

I was pretty disappointed by this hotel, especially being part of the W family. The one thing really going in its favor is location, but that's about it. Our room resembled more of a spaceship that a 4* room - and this was after the upgrade I received for being SPG gold! The worst part was probably the shower which felt like it had been built by Ikea. The cheap floor actually moved around so it was almost like you were surfing in there! I will say the bar here had a good ambience but just like the hotel, it was way too overpriced. If you do stay here, ask for a high floor because the lower floors are right above a busy street which will annoy any light sleepers.

Arrived here on a Saturday evening on the advice of friends already at the rooftop. Upon arrival, we were advised that the rooftop was "packed" with a 30-60 minute wait. Needless to say, because we had friends upstairs, we knew it was definitely NOT packed and we're being lied to. Not an issue in beautiful Amsterdam, because we simply took our group to another beautiful bar down the street and have them our business. If you are visiting with a group be aware of issues here, and don't waste your time.

Great drinks and very friendly bar stuff, but too posh for my taste, including the visitors which makes the place appear not really classy. Music's too loud. Somehow confusing: is it a bar? A club?

SPECTACULAR!!! My husband and I stayed here for part of our honeymoon and we wish we could've stayed longer. The hotel is absolutely stunning and unique. Each detail is better than the next. The staff was incredible, very friendly, helpful and easy to approach. They ensured that we were well taken care of. It's walking distance from the main part of the city and surrounded by multiple shops and restaurants. They have amazing rooms. We recommend the Fantastic Suite Bank. It was stunning. It included an open bathroom plan, a hot tub on the balcony and remote controlled shade for the ceiling that blacked out the room completely! Cannot wait to go back!

Love this hotel! Fantastic location and the staff were so kind, helpful & generous. There's an excellent restaurant in the hotel and it was just overall a really relaxing stay. Highly recommend it!

We checked in for 2 nights and taken to the Bank building for check in. We were immediately greeted by the front desk. The two males were extremely friendly and ready to give helpful tourists advice. Due to being Platinum Members, we were upgraded to a suite. We arrived at 10 AM, our room was not ready ( didn't expect it would be). Our luggage was tagged and stored safely. We were offered some toiletries to freshen up before exploring this lovely city. The location of the hotel is fabulous. Received a call when the room was ready. Our luggage was waiting for us in the room. The room was a spacious room with walls of windows with retractable shades. The bed was comfortable. The room had several of USB plugins. I enjoyed the shower, although some reviewers called it a "an IKEA phone booth". The pressure was good, kept temperature and rain head was a nice touch. W does not disappoint in full size toiletries. Due to being Platinum Members we selected the complimentary breakfast served at the Dutchess. The food was good and fresh. Our option was made to order a la carte option as well as buffet access. The buffet featured typical American and European breakfast items. It did take a while to receive our coffee. My tip is if you need a second coffee, order halfway through your first cup. We went to the W rooftop bar one night. The bar had great views of the city. I liked that the bar had several different small niches. The crowd was mainly 20 something year olds. The music was a little too loud for my taste. The bar was okay but nothing special. Overall our stay at the hotel was very good. The staff is friendly and helpful.

The breakfast across the street in the "bank" building is the same wonderful fare as at the "exchange" building, but the ambience is much more upscale!

Prior to dinner, we stopped at the W rooftop bar for a cocktail. I ordered a martini but it didn't taste that well. The real winner is the view you get outside on the roof. You can basically see the entire city. Come for the view, slurp down the drinks.

This. Is. Luxury. I need to stay here every time. This hotel is in a perfect location, beautiful and contemporary, and the staff is so polite and helpful. Highly recommend if you're ever visiting Amsterdam and want to be in the center of it all.

Fantastic location and mere seconds from pretty much everything. Rooms are clean, and well put together as you would expect from a W brand hotel. Even though there is active construction and renovation, everything is clean and quiet. Given that this is a brand new location that was a renovation, its got all new bells and whistles. Full room automation for ALL the lighting via digital touch controls, electric privacy and darkening shades, and solid upper tier LG smart TVs with interactive menus and great picture quality. No suites are available yet so im talking about just a standard room here. If this much attention goes into the standard rooms, I cant wait to see the suites when they become available. Now the best part. The AMAZING staff. These guys are a cut above the rest with friendly faces and smiles. They have consistently made it a point to ensure I am happy and it doesn't feel "forced" like some places. Folks in the USA should take a lesson from this staff!

The four stars is for John the manager who made our stay great. The hotel gets 2 stars. Why? Checked in on the 8th and requested early checkin since we had flown overnight from the States. They couldn't guarantee it which I understood. So when we got there, early checkin wasn't available. That's fine. So we thought we would have normal checkin at 3. It was 5 o'clock before they let us in the room. No apologies, no acknowledgement that they were running late. And then the room was a dark hovel. Tiny windows and no light. And this is how they treat a premium SPG member. Next day John got us sorted out with a great room. But up until then the staff was vacant. Not rude. But just not very alert, not client friendly, not helpful. A bit dim. John though saved the day! Thank you, John.

Excellent location, especially at times the W can be located in some off locations. Beautiful rooms and great vibe in lounges, bars and restaurants. Staff very friendly. A little overpriced but what W isn't? Only thing I'd say is being a platinum with 100+ nights a year, not like they rolled out the red carpet to show some love to their most loyal spg members.

My daughter and I stayed at the W for two nights. We happened to arrive super early the day of check-in and we intended to just drop off our backpacks, but the staff allowed us to check into our room early. Not only this, they also upgraded our room, thanks W! The staff was amazing!! The rooms are tiny, but very efficiently designed. It seems as though the hotel may still be finishing construction, as I saw in the bathroom...unfinished trim and dodgy paint job. The breakfast is to die for. There are many juices and eggs to order, pricy but worth it. The internet connection was superb. I cannot attest to the night scene. I can say that my daughter and I really enjoyed hanging out in the lounge playing chess and having a coke and coffee in the afternoons. The location is great, close to a tram stop and near the 9 Streets, where we spent most of our time. We would stay here again!

I love the W experience but Amsterdam let me down. We changed rooms twice and even the final room was filled with issues. They try to save on electricity by having light sensors. Each sensor had its own mind. In the shower I couldn't keep the light on. The closet wouldn't turn off or it randomly came on. So annoying. Room service was very slow and food was horrible. We had service for 3 and everyone had a bad experience. When we tried another day it was the same thing. The rooms are very small and not worth the expense. The only positive was the location. They definitely have a great bar scene but you don't need to stay there for that. We wound up leaving a day early as it became to much. I'm not a person who takes to social media to complain but this was a bad experience on so many levels. Countless calls to managers.

Great spot in the city. Wonderful new hotel. 6th floor views are very nice. Bed comfortable and love the black out electronic shade.

W is one of Amsterdam's finest hotels. A lot of effort was put in the interior design. I bet your stay in one of the awesome suites will be an experience to remember. What I as a local like about W, is the fact that it is also a nice place to visit when you're not staying over. I like the rooftop here. There's a restaurant called Mr Porter and a bar with amazing views and fun loungy seats. Staff is most friendly and they serve okay cocktails. Not to special. And you have to be patient; during my visits I learned the people working here take their time. Tip: Don't be shy, open the doors to the balcony and go outside to enjoy the view from up here.

If you're looking for a place with views, overpriced drinks and smells like the inside of a tanning bed, you found it.

Great, ultra modern hotel. I was a little shocked when we went for check-in on a Friday night and they whisk you up to the 6th floor into a night club. It's a bit much for check-in after a long travelling day, but fun none the less. Great location as it is very accessible from all around the city. Not the best views if you aren't in a high floor. I think the breakfast is expensive for what you get. And the shower in the middle of our room was a bit odd - but other than that, it was really nice. I'd stay here again.

Beautiful, stylish and service oriented - that is what a W hotel is all about and Amsterdam's is no exception. Great location, right next to the palace and a short walk from the train station. We actually walked from the cruise port and even that was only about 20 minutes. The whenever/whatever staff were outstanding and exceedingly helpful. The rented us new, W branded bikes for a very competitive price, and helped us with all kinds of directions. The only negative was the very late check in time (3:00 PM), though they happily stored our luggage while we checked out the city. The heated pool upstairs was fun too, even though it wasn't a hot day!

Well, I got a great deal through my company so that was a pleasant start but my oh my... the service is incredible!! Friendly, attentive and a super nice team. Loved the spaceship room and shower and enjoyed the modern look and feel. The spa and the pool is the killer - despite the occasional loudish crowd... but hey, we're talking Europe and the itsy and beautiful Holland.

Waited two and a quarter hours to get into my room when we arrived at 3.15 in the afternoon. Room smelt of body odour and the shower leaked. Better Hotels in Amsterdam. Avoid.

Had a tough few nights waking to loud discotheque Music but the staff resolved and moved me to a quieter spot. Nice comfy beds. Great door staff and concierges recommending unique spots that were really delicious. Wonderful location and easy to navigate from here.

I hate to review anything without including some positives, so here they are: 1. Our room was very large, especially for Europe. 2. It is centrally located and near just about everything. Ok, why the bad the review? Let me explain. We arrived in Amsterdam on a Friday, via train and while on board one of our pieces of luggage broke, major hassle. The cab drops us off at the Hotel, where there are 2 security guys who watch us struggle to get in the hotel with 3 pieces of luggage, 1 of which is broken. We finally get to one of the 2 elevators and a bellman finally shows up. Oh so now you offer help? We go to the 6th floor to check in. Did I mention it is so dark, I actually could have used a flashlight? At the desk, they make sure we know how cool this hotel is, and proceed to be unable to locate my Husband's membership status. FIne, no big deal. We get checked in and go back to 1 of the 2 elevators for this very large hotel, and they send Luis to accompany us to our room. Thank god they did, because neither of our room keys worked. Luis gets us in our room, and proceeds to show us around it. He makes sure to point out the art work, which represents women as chirping birds. At this point both of our jaws are on the ground due to insane sexism of which they seem to be very proud. Perhaps their motto is "Chicks, Amirite?" Ok, different culture, maybe this is normal. Luis leaves and gets us new keys, only 1 of which actually works. Luis leaves and returns again and now we finally have 2 keys that work. We go downstairs and ask the concierge to make a dinner reservation for us at a restaurant for the following evening. We are not rubes, so we naturally tipped the concierge. Did I mention it is Friday night? Did I mention the Hotel is the place to be on Friday night? Did I mention this means people walking out of the Hotel feel compelled to scream at each other and wake the Hotel guests who are sleeping at 4 am? The following morning we order breakfast, coffee and a basket of pastries. After 60 minutes and no breakfast, we call to see what is the delay. The delay was they never placed our order and told us this. After another 30 minutes it finally arrived. I will admit, they did comp the meal, so there is that. We get dressed, turn on the "clean room" sign and leave for the day. Around 3 in the afternoon, we return to discover no one has cleaned our room. We locate a staff member, who contacts his supervisor who arranges to have our room cleaned. Since we need to get out to do this, we stop by the concierge to find out if they made our dinner reservation because no one has advised us that we do or do not have a reservation. We are assured that yes, we have a dinner reservation at our restaurant at the time we have asked for and this is the same concierge to whom we made our original request. Great, we arrive at the restaurant at the appointed time to discover, they have never been contacted by our hotel and we have no reservation. They graciously seated us anyway. I've only included the first 24 hours we were in the Hotel, but let me just say things did not particularly improve over the next 4 days. If you are cool enough to not care if your room is cleaned or if the food you order shows up or even if you can actually get INTO your room, you are cool enough to stay here. We are clearly not that cool.

great location, fun hotel, a typical W with a nice rooftop bar. it is not cheap, but very hip

surly and stupid bartenders semicool decor bad smell unimaginably stupid place rilly but 10 euro for a glass of wine in a "trendy" spot isa good value. the smell though