W Boston

This is our GO TO hotel when we stay in Boston. We have visited this hotel 3x in the past 6 moths and each time we get the same exceptional service, excellent food/drink and most importantly a comfortable stay. The location can not be beat, right around the corner from the Theater District and a short walk to Boston Commons. Easy in and out of the city via the Mass Pike make this our favorite hotel for its location as well. The staff is exceptional. They have remembered our names each time we visit and have made us feel well cared for. I would highly recommend this hotel and its restaurants to anyone considering a visit to the beautiful city of Boston.

Stayed here this weekend and had such a great experience! This staff really does an incredible job to may you feel welcome and taken care of. From the valet, to the check in, the bartenders and the restaurant staff, everyone made sure we had a great time. I worked in hospitality for a long time and usually it takes a lot for me to be impressed. Thanks again for making it a great trip to my home state, looking forward to coming back!

Great stay; this is probably the best W I've stayed in. Got a great upgrade as a Bonvoy Platinum, the room was both stylish and comfortable (I disagree with reviews characterizing the hotel as dated and worn). Service was extremely responsive; I never had to wait more than a ring or two on the phone to reach someone, and everything I asked for was provided more quickly than I expected (e.g. room service promised for 30 mins mostly delivered in 15). I will be back.

Spent a weekend in Boston just before Christmas. Love this area because it’s near the various theaters so we caught the showing of How the Grinch Stole Christmas. The show was wonderful and it is literally across the street from the hotel. The hotel is also perfectly situated in Chinatown because of the vast number of Chinese restaurant options. It’s also a stones throw from a fancy shopping district. ||The WOW room was truly wonderful. Huge living room separate from the bedroom. Nice dining area for when we ordered UberEats. ||$35 tourist fee can be credited back to the guests in the form of food and drink credits but other options are available. ||Nice gym. Spacious. The usual equipment in a hotel gym.

I had an extremely disappointing experience at the W Hotel in Boston, especially considering it was my birthday. I booked a King Corner room expecting the spacious, stylish setup shown online, but what I got was a basic room with a bed crammed into a corner, offering a view of bars and Dave’s Hot Chicken—not the upscale space advertised. It felt like a complete bait-and-switch. The valet service was the worst part. I drove all the way from Rhode Island, and my birthday cake was perfectly fine when I arrived. While I was unloading my luggage, the valet rushed me, giving me only 10 minutes before taking my car. By the time I got my car back, my birthday cake was completely smashed in its box, clearly from aggressive driving. On top of that, I was double-charged for valet parking despite paying online ahead of time. When I arrived, they insisted on charging me again at the desk—seems like a deliberate scam. To make matters worse, they tacked on an additional $120 “cleaning fee.” Isn’t cleaning the room part of what the hotel stay covers? What was supposed to be a $700 one-night stay somehow ballooned to $1,100 after hidden fees and extra charges. For that price, I could’ve stayed at a much nicer hotel or airbnb . This was supposed to be a special birthday celebration, but the entire experience was ruined. Save your money—there are far better options in Boston.

My daughter and I stayed here for a show at the Wang theater. The location was perfect, the rooms were great and the restaurant was wonderful. But what was more amazing or should I say “who” was Chris Kenney. He made my daughter and I feel like we were queens. We travel a lot and it’s people like him who truly make our trip. We will definitely be back and we hope to see Chris again.

W Boston is a beautiful hotel with a prime location in Chinatown. While the immediate area doesn’t boast exceptional dining, there are still some good options within walking distance, making it convenient for exploring. I was upgraded to a stylish corner room with a unique layout—the bed was positioned in the middle of the room, which added an interesting design flair. The bathroom was well-appointed, featuring both a tub and a shower, which was a nice touch. The staff were incredibly friendly and helpful, adding to the overall positive experience. I’d happily stay here again! I had a slight billing issue at the end of my staff, but the staff corrected it immediately.

The W Boston Hotel is a top choice for couples seeking a blend of luxury, convenience, and tranquility in the heart of Boston. This hotel offers exceptional value, merging upscale comfort with reasonable pricing, making it an ideal choice for a romantic getaway or a leisurely city break. Upon arrival, my partner and I were greeted by the welcoming and attentive staff, setting a high standard for hospitality right from the start. Our room was a standout feature, designed with sleek, modern decor and plush bedding that made it a perfect retreat after a day of exploring the city. Despite its central location, the room was remarkably quiet, providing a peaceful haven away from the bustling streets below. The hotel prides itself on cleanliness, which was evident throughout both the common areas and our private accommodations. The meticulous attention to maintaining such cleanliness greatly enhanced our comfort and the quality of our stay. The W Boston’s location proved perfect for diving into the vibrant culture and history of Boston. Key attractions, including top shopping districts, fine dining options, and historic sites were conveniently within walking distance. This proximity was a significant advantage, allowing us to maximize our time exploring without worrying about transport. The hotel’s amenities added further enjoyment to our stay. The well-equipped fitness center was great for morning workouts, and the on-site restaurant offered a variety of delicious dining options, perfectly catering to our tastes. Overall, the W Boston Hotel delivered an exceptional experience, exceeding our expectations in every category. It combined the excitement of Boston with the comfort and intimacy ideal for a couple’s stay. Whether you’re visiting for romance or relaxation, the W Boston promises not just a place to stay but a highlight of your trip.

The W is a extremely nice hotel. We had a very large corner room. It is decorated with wood paneling behind the bed to create a dramatic effect. Two walls were full window that allowed for a wonderful view of the classic city of Boston. The hospitality is top-notch. From the front doors being opened for you to the cheerful greeting from the front desk The breakfast was delicious and hearty. The valet was a bit pricy .

Doormen here are useless. Totally inattentive and unhelpful. Ask them for assistance with baggage and all you get is a cold stare. Front desk staff are pleasant though. Rooms are spacious and somewhat clean. Maid service doesn't really make your bed. They just tidy it up. W is ok for a short business trip. But not really a luxurious stay.

The location is within walking distance of attractions within the theater district. I had a king corner suite and the room was very nice. Thankfully, it was a free stay because I would have been very dissatisfied paying $800 a night here. They charge a $35 dollar resort fee and provide you a $35 dollar credit for breakfast. But, essentially you're really paying for dinner since they charge you $35 - it's a misleading feature. The valet staff were very courteous and professional. Given how much the hotel costs with the hidden fees, I would consider another hotel closer to the downtown area.

Alright, so I decided to visit the W Hotel lounge in Boston, hoping to catch some of that signature W vibe I've experienced in places like Istanbul, Budapest, and New York. Let me tell you, I was in for a surprise - and not the good kind. First off, let's talk about the location. It just didn't match up to the swanky, upscale feel I've come to associate with W Hotels. The ambiance was a bit lackluster. But the real kicker? The restroom situation. Now, I'm not one to be picky, but when you're at a W, you expect a certain level of cleanliness and style, right? Well, let's just say the restroom here was a far cry from what I've seen elsewhere. It was downright filthy! I've gotta say, I expected more from the W brand. When you're used to top-notch service and attention to detail, stumbling upon a place like this lounge in Boston is a bit of a shocker. So yeah, overall, my visit to the W Hotel lounge in Boston didn't quite live up to the hype.

The W is located right in the theatre district and 4-5 local clubs nearby. It's close to Chinatown, Boston Commons and the subway. We walked to many attractions. I requested extra towels and a high floor room and that's what we got. We were on the 15th floor but we faced Sutter St. We could hear the traffic, horn honking, emergency vehicle sirens. Good thing we brought ear plugs. The room was spacious and modern and the bathroom was large with a walk in shower. I wish they had non scented lotions and cleaners. The lotion and facial cleaners were strong and musty. The staff were very nice. We didn't try the restaurant or room service.

Went here for a lovely holiday party hosted by the hubs' workplace at the gallery lounge right inside the main entrance. Beautiful hotel from the outside and inside - the space decorated very tastefully! Great space for tables of food placed all around - charcuterie table on one end, a carving station at another, a cute Asian station with takeout containers, and finally a made to order pasta station. And a nice bar at one end with cool art on the walls. There's also a few booths for seating while the remaining area is standing only. There's a room leading from the space which was being used for coats. Next to the fireplace they placed the dessert station with beautiful cupcakes. Restrooms are conveniently located down the hall and had a beautiful decor too. We used SpotHero for parking just down the street at the Revere hotel garage for $18 which is not too bad for this area. Overall a great experience here!

This review is for Tablemation, one of the art pop up restaurant at the lobby in the W Boston Hotel, located in Chinatown/Theater District area. Made reservations and got seated in a private curtain room with 5 other tables with the art installation. Menu came with our name on it and our waitresses were so kind, down to earth and explained how everything worked in a 3-course set menu with crispy rice tuna to start, followed my filet mignon and braised beef pasta, then a nice fruit cream dessert, where the whole experience was just a little over 2 hours. Great experience for all ages to try at least once. Food was not too bad, but not fantastic as expected in something like this.

Walked outside for a smoke and a phone call only in my shirt. it's 9 degrees out and the asshole bouncers wouldn't let me back in because it switched to clubbing hours. I was 28 at the time. It's 9 degrees out and my sister rented a floor for the wedding. No one will come and get me because they are passed out or still partying and don't hear their phone. I ask to wait in the heat for 2 seconds while I'm calling someone from a room to come tell them I am supposed to be here. the bouncer goes, 1, 2, outside. with the sickest smirk on his face. I finally get in touch with one of the mades of honors and she gets me in while cussing out all these workers. what a group of douchebags they have guarding the doors. they just saw me walk out of the place. W lost all my family and anyone who was part of that wedding business after that. 5 years later I had to write a review. all because of 1 bouncer. easily avoidable mistake. hope that guy is still working outside on 9 degree days.

Not very impressed. We are platinum elite bonvoy members and did not get a room upgrade. Staff wasn't very friendly. The maid barely cleaned our room. Left old room service plates from prior evening, didn't refresh coffee pods. They also charge a daily "destination fee" which is a total scam and should be illegal. Overall, I would not stay here again.

I enjoyed my stay but you really need to stay on top of any Bonvoy rewards as they rarely get them right. Most of the employees needed help on their hospitality skills. I've had better treatment as lower end hotels. I felt like I was annoying them when I asked questions. They didn't seem like they enjoyed life. The rooms were clean and nice. I didn't buy anything off the in room bar. Way too expensive for my liking. The restaurant was good. Slightly high in price but I wasn't looking to walk blocks for food. No washers and dryers, which sucked, cuz I'm not dry cleaning my workout clothes. There is a laundromat a block away but requires cash, which I never have. They had live music on Wednesday. I couldn't hear it in my room but you could barely hear yourself think in the lobby. It was loud but some people must like that. Gym is amazing. That was the main reason I chose this hotel actually. Weights, Peloton bikes (seats are messed up though), cardio machines. They have flavored water, which is delicious. And green apples. I'd give the gym 4.5 stars. Overall.... I don't think I'd stay here again. Wasn't bad but didn't leave me wanting to come back.

We enjoyed so much our stay at the W hotel in Chinatown Boston. We are from nearby and have stayed at many Boston hotels but this was truly one of our favorite stays. The room was not huge but had great windows and tasteful and trendy decor. The food was great, both breakfast for room service and the bar downstairs. I had an amazing lobster roll and delicious cocktail (better than either or the restaurants we visited). The staff was attentive, resourceful and friendly. I honestly couldn't wait to write this review and will definitely plan on staying there next time we are in the city.

Pretty upset with my stay here. My stay was good, up until I left and was at the airport and noticed my AirPods missing from my bag. I had left my bags with the front desk staff as I had checked out from my stay and when I got to the airport, noticed my AirPods were no where to be found. Long story short, the hotel staff and customer experience manager have been unhelpful. They unfortunately have been trying to blow me off since last Friday when I reached out. The have paid no attention to my emails as I have to repeat myself multiple times. It's pretty unfortunate as I would hope they would put the customer first and that is far from the case. Would not recommend staying here unless you want people going through your things.

The decor is great and the staff is top notch. You always get a warm welcome at reception, everyone so far has been helpful. This would be my third stay and for this day I would like to thank: - The receptionist who welcomed us on the night of May 10, 2024. - Paul the doorman / security who helped me catch my ride on the other side of the street. He'd also answer questions about navigating the city and give us a warm greeting. - Vanessa and Joshua of security who made sure my lost and found item was secure and returned. Thanks so much!

This was my first and last time staying at the W hotel. I've always came to the W hotel for lounge events and had a wonderful time. I arrived here as I was in town for the weekend and wanted to head to the lounge downstairs later to meet my friends. The room was really dingy and needed a serious facelift. It felt so stuffy. Cleanliness I'd rate a 6.5/10. They did have robes thank goodness. I decided to order room service. For food, I ordered the clam chowder flatbread as a New Englander and "clam chowda"girly, BIG MISTAKE! It was not good at all. Just confusion on a plate. I also got the strawberry shortcake and it was very boring. Overall I'd give room service a 2/10. The minibar was pretty stocked but I forwent any drinks from there. Partying at the W vs. sleeping at the W is a contrasting experience. As someone who indulges in luxury hotel stays, this was quite the letdown and I definitely would not be staying here again.

Friendly and welcoming staff, and that location is perfect. Perfectly centered near Boston, commons and many downtown shops on Newberry Street. The rooming accommodation were superb and screamed quality. I was bummed that the beer garden was not open during my stay, and most restaurants in the area close their kitchens at 9:30pm. The lounge menu, was standard hotel dinning, but I appreciated the plant-based option. This hotel is wonderful but also obnoxiously expensive! #enjoy good people.

I would've given this place 5 stars if they just were honest about how long it would take for the room to be ready. The lobby is gorgeous, the room was spacious and beautiful, fantastic location in downtown, the lounge was spacious and the staff was friendly, and they held our bags for us which is always appreciated. My only frustration was from the staff telling me the room would be ready within the hour and it taking over 4 hours. I will still stay at other W hotels, I've been to many and enjoyed the overall experience. But just disappointed that, after running the marathon, we still had to wait hours for the room to be ready when the staff told us it would be ready in less than an hour.

In this time of supply chain issues and lacking employees it is common to hear "we don't offer that service or item. Well one item that does not get impacted by these issues is good customer service. I know it's hard to believe for some businesses but customer service is free and along with actually listening to the customers. The W was great and upon checking in the staff was awesome especially Rich. He was very inviting and the best part was since I was using an offer through my credit card travel agency he told me all the perks that came with it. To me this is big when information that benefits the customer is freely given instead of some employees acting brand new like they did not know or just ready to get rid of you. The hotel has a club in it along with a lounge and is frequented by people who are celebrating various events from what I saw. If you enjoy your adult libations and don't mind dropping some cash the room comes completely stocked with various drinks (aka dranks for some). Despite this there was no loud noise or people disturbing you as you got that all important rest. Overall a very good stay and on my list of places that I will have no issue staying at on my next trip to Boston.

TLDR: my stay started with a greater than 10 minute wait to get on the elevator and my bed full of hair that didn't belong to me and and ended with the valet pulling up with my Jeep making a horrendous screaming noise because he had engaged 4WD and had the parking brake fully engaged. Everything else in between was mediocre. I really struggled writing this review for many reasons. I know that we are all struggling during the pandemic. I know businesses are short staffed and the supply chain is disrupted. I know we are all tired and the hospitality business is extremely difficult. I also know some of the issues I had with this stay are just personal preference, and some were just due to human error. But it comes down to the fact that I am not sure I would even give this hotel another chance. It was an experience that negative. First, something that was not necessarily in the hotel's control. This hotel is in the theater district, and I arrived just after a theater production let out. The lobby bar was absolutely packed and the music was booming, to the point the front desk attendant could barely hear me to check me in. And then I had to wait over 10 minutes to get onto the elevator to get to my room because the line was that long. People were taking their masks off and yelling right into my face, trying to talk to someone else. Again, not all of this is in hotel control, but this is not the type of experience I want to have. The second issue is one that is absolutely in hotel control, but the thing that sticks in my mind most prominently. After a long day of work and a long drive, I laid down across the bed and noticed long, dark strands of hair spread across the duvet. I got up and started looking at the linens and found multiple types of hair from multiple people, both regular hair and pubic hair, all over the bed and pillows (I uploaded photos). The vents also had a lot of dust and the tub wasn't completely cleaned. Those things, ok, maybe I could overlook, but the bed? No way. I had upgraded to a suite and was extremely surprised that this premium room was this poorly cleaned. I used a lint roller and cleaned it as well as I could, because I arrived late and was so tired. The hotel did comp me some Bonvoy points, and promised me a "deep clean," though that really just meant new linens, but nothing else. While I appreciate the hotel was apologetic and made moves to correct and compensate, no one wants to pay for a dirty suite. I have stayed in luxury hotels like the Four Seasons and Waldorf hotels and have stayed in Marriotts of all types, and have never experienced something like this. Also on the first night, they weren't offering room service, and it was so late that I ended up paying almost 10 dollars for some nuts from the snack bar out of desperation. Not all their fault, but this just continued to evolve into a less than wonderful experience. I ordered room service one night, and while the steak was a little cold and I didn't receive a knife with which to cut it, the man who delivered my steak was extremely professional and gracious. If this is standard, not worth the cost. I also had some of the mixed drink options from the bar. The markup on the liquor isn't as high as the markup on the wine. A 60 dollar bottle of Kim Crawford? Whew! I ended up buying my own wine from a great little shop down the street, Bacco's (reviewed separately). All of this, and my review was still up in the air as to three or four stars (I try to be generous with my reviews). When I checked out of valet, the man who seemed to be the head valet was courteous and remembered that I drove a green jeep. Then my stay was closed with a massive stressful event. One of the valet workers drove up in my Jeep with it making a horrendous screaming sound, and everyone just started staring. The valet was clearly terrified, and I ran over to the Jeep to find he had put it into four wheel drive. After I actually got into the jeep, I also saw HE HAD DRIVEN ALL THAT WAY WITH THE EMERGENCY BRAKE ON and it was the brake that was dragging. I drive a vintage Jeep. Yes, it is a 2000. But it has an automatic, clearly labeled gear shift like every other vehicle, and the other lever is clearly for 4WD engagement only, and the Jeep's emergency brake is like any other auto's and in the same place. There was no reason to pull any other lever than the one to put it into drive. I in no way want any consequence against the valet team. If anything, the valet team were some of the most courteous people on site. And again, he was clearly confused and terrified and extremely apologetic. I still tipped the guy. But maybe some education? I expected this to be a little more luxurious. Not Four Seasons or Waldorf luxurious, but I wanted "nice." From beginning to end, this was not a good experience for me. At least I know the staff mean well and most of them are trying their best.

Great location. However.... Checked in with coworkers at 5:15. V E R Y S L O W checkin. Line forming. At 5:15 pm, sir, your room won't be ready for a while, let us take your number and we will call you. We have many late checkouts and rooms aren't ready. AT 5:15 PM!!!! In meantime, we have reservations at 6:45 on other side of town!!!! So had to go for a nice walk on a brisk windy day. Got back just in time to brush my teeth after waiting in line and enduring the 2nd check in at a lobby SO packed, can't get to the desk! Great view. Our group will not stay here again.

I am deeply disappointed that I spend this exuberant amount of money on such a mediocre hotel room which looked out into the roof. It was dirty and unkept and the customer service sucked. I was eating a sandwich in the lobby and was told to not to eat in a public area inside the hotel. When j showed them pictures of the room that I am attaching their response was " I will speak to house keeping". No remorse or accommodation at all. There was an assault right outside the hotel door on the first night. The fire alarm went off numerous times forcing us to evacuate. Good location for tourism but the hotel is nothing extraordinary. One good thing is that they have music downstairs on the weekends and you can have a drink and dance a little bit. There is also a club on the same block if that's your thing. The guys who open the door when you come in were always welcoming.

Service: 5/5 - Arrived early on Tues, Aug 31, at 7:00 a.m. The staff at the front desk checked us in right away (check in time 3pm). We were grateful for being able to check in earlier than 3pm. My husband was not able to sleep during our flight from San Diego. Room: #905 See pics - Viola, service staff, was pleasant. - After one night staying in this room, my husband mentioned to Joe that he was not able to sleep due to the noise coming from the linen room adjacent to ours. Joe Rondina, Guest Experience Specialist, up graded our room to the 15th floor. Joe also had a fridge brought up to our new room. The one being provided in the room was fully stocked with hotel drinks. In addition, Joe located my son's phone charger in the previous room and brought it to him the next morning as he promised. What a service! Joe, thanks for your going above and beyond service. You made our stay at this hotel enjoyable. Second Room: #1522 - Rita, our room service staff, was superb! She brought us extra shampoo, conditioner and body gel without us asking her. Also, she brought us a roll out bed. That was awesome! Likes: - Staff's professionalism and quick response. - Everyone was friendly and helpful. Dislikes: - None

I am reviewing the patio pop up restaurant for summer 2023 - urban oasis. I loved urban oasis! The ambiance was unique and cool. The drinks were pretty and tasty. The charcuterie was great as well! Overall great experience

Unfortunately a disappointing hotel. Here is a list of reasons why. + Large hotel. Only one working elevator. Waits up to 8 minutes for an elevator. There's a sign on the other elevator that says closed for emergency repairs. It's been closed for a week. + Attempts to upsell all over the guest room. They offered to charge you $6 for a $2 bottle of water in the bathroom. + Empty hand sanitizer dispenser next to the front desk all week. + Long stay and no upgrade for a titanium elite member. + Room not the most comfortable. A lot of effort put into the mini bar and some decorative seating, but the bed is not especially comfortable and the air conditioning blows directly on it. In bed you have two temperatures, roasting and freezing. + TV constantly rebooting. + Over the top expensive valet parking. Thankfully I did not have to use it. But valley is not wearing a mask and no hand sanitizer station in the vicinity. + While they did offer daily housekeeping, one day they left me with no towels. By the time I realized this after returning late that evening I just took a shower and used a hand towel. The reason for two stars and not one, the location. The location is very convenient with plenty of eateries within walking distance. I was in the area on business attending a conference at the Boston Park hotel. 5 minute walk.

Mary Anne the concierge may be the best I have ever encountered. Hotel is perfectly located to everything near the Theatre District. Fun bar, great staff.

This hotel is one of my favorites by Marriott. We had stopped in a few months ago to the lounge at night and loved the vibe, so last weekend we had the opportunity to stay over 2 nights and it did not disappoint. We had a very warm and welcoming by Juan who was doing the door and valet. Super nice through our entire stay. The staff at check in were also wonderful. We were interested in maybe doing the blue bikes and the lady was wonderful. Our room was spectacular. Will stay again in the future.

Good location, professional staff, and a nicely appointed room. But the beds/mattresses are awful. We had two queens. One was rock hard, and the other sagging but hard once you got to the sagging's end. Both mattresses were covered in some plastic-y material that made tons of noise when anyone moved and was hot and uncomfortable. None of us slept much during our three-day stay. We won't come here again.

This is for the lounge, shout out to the bouncer's they care for their patrons. This lounge is perfect if you are looking for something more for an older crowd. I am not about clubbing, I gave that up years ago so having a nice lounge to visit is great. The interior is amazing and beautiful, its definitely a vibe. Terry is a security guard there and might be one of the nicest i've met. There was another guard there tall, light skinned. He helped out with a drunk patron that was there. The guy had no idea where he was going or anything, that other guard ensured that he was good and into a cab. Even grabbed him some water.

Service is superb !! Hands down awesome :) but if your expecting luxury hotel living this place is not going to meet that expectation. It's just okay .... The hotel interior could definitely use more renovation. 10 min walk to Boston commons. $65 valet your car with in and out privileges. Only two small elevators ... if you run into a time with conferences it'll be busy.

Aside from its great location in the theater district don't stay here if you need sleep. Ambulance sirens every 5 (literally) minutes due to its proximity to Tufts... endless honking and public yelling all night long. If it's a weekend- it's a club in the lobby and then you have the joy of the 2 am partiers in the hallways.

I was going to use two of my Bonvoy Platnium Suite Night Awards for my Birthday while at the W Boston. This is basically just an upgrade you earn after a certain number of stays. I get to the W. There's only one person in the front desk (because there's no one to help). I tell him I used 2 of my suite night awards, he says, "oh we don't have any availability for that". I look around, its like a ghost town.... no one in sight. I go up to my room... my hall, empty, next AM, empty, next day, empty. At night, not one Do-Not-Disturb on a door. Give me a break. Just be honest W! You don't feel comfortable doing right by Bonvoy members. Maybe Bonvoy members shouldn't feel comfortable staying here. The housekeepers were very nice and helpful. Room was very clean. Hairdryer was broken. Room service wasn't great. Nothing on my Marriott/Bonvoy Profile was followed (like foam pillow preference,etc).

Check out Josh at the bar. Drinks are fabulous and he is a doll! Can't wait to come back!

I've stayed here twice now on very busy weekends and have had a great experience each time! The front desk is very professional and helpful, and each time I've been able to either get the room a smidge early or get my luggage run up there without any issues. I've never brought a car here and wouldn't dream of it because of how convenient this location is - it's super close to multiple public transit lines and to walking destinations like the common/garden, Beacon Hill, Newbury shops, Copley, Chinatown, etc. as well as downtown spots or even the Seaport. This is definitely a hotel that seems to target 20-30something year olds with very trendy lighting, modern decor, and very close proximity to several nightclubs (Royale, Bijou, etc). It would not be my first choice with young children. Also on Fri/Sat nights they have a live DJ so if you're just looking to chill and grab a low key drink at the hotel bar without leaving the building you're out of luck. But there are so many other hotels and bars for that nearby, that it didn't really matter to us. Beds are comfy, rooms are nice and quiet, you get all the Marriott portfolio perks, can use points for a fairly reasonable rate here too. They must've redone the elevators because I didn't have to wait much at all. Hope to be back soon!

Chris at the front desk was wonderful! The staff were all incredibly friendly and welcoming. We'll definitely be staying here again soon!

Garbage customer service. We called to cancel a room because we were coming from Maine for a concert and the hurricane was supposed to hit mid coast Maine. They said they would put a pre cancellation in their system and then orbitz would need to call. We called orbitz and waited on line with them while they tried to connect with the hotel. The hotel never picked up and never took Orbitz's call and never picked up again when we tried calling back. No option to leave a call back number or VM. Next day they wouldnt honor the pre cancellation because they said they had no note and that we didn't send an email? Tons of excuses, blames the "third party booking through orbitz" as a part of the reason. Like no one uses orbits, kayak, hotels.com to book a hotel? They said they have no way to look up our calls from the previous day because there just a "small boutique hotel". Pretty sure "Douglass J " just doesn't want help and that he wasn't actually the manager of the call center like he said he was, but overall crap attitude for folks dealing with a hurricane and that we're literally told that we would be able to get the reservation cancelled the day before. Good luck with your small boutique hotel and "not my problem" attitude towards customer service. Also Douglass, You mentioned there's no record of my family of Orbitz trying to call you guys and that it's ridiculous for me to state that we couldn't get through, because you guys pick up all the time and that is literally all you do because your a call center ... enjoy the screen shots of the Orbitz representative trying to reach out with no luck and also that we couldn't get anyone to pick up after the initial call. Your a scumbag.

We checked In early am, and they had our room ready. That was a score! We went up to the 10th floor. The room was spacious and clean. Well stocked with liquors! Bathroom was a nice size. Bed was comfy. We had drinks and a charcuterie board in the lobby bar at night. It was all great! Very centralized to all the places we went to I would most definitely stay there again.

W Boston - a marvelous hotel! I have not one compliant about this hotel. Stayed the weekend in June for my anniversary and everything was perfect. Check in and check out went smoothly with no issues. Their mega king room was spacious with a desk, couch, table and chair. The room was decorated lovely and cleaned to perfection. Friday and Saturday they had a DJ playing great music in their bar area. This was for hotel guests only. After a certain time at night only hotel guest were allowed to enter from outside. Worth every penny - highly recommend staying her for a couple or group trip.

I love this W! Great service from the valet to room service. Bellman are all really fast and so nice. Great door guys. The lounge is great as well. I had the best omelette of my life this morning via room service. Everyone at the front desk is so nice and helpful. This hotel has amazing staff!

Stayed here for a night in January as a quick staycation. All staff were super helpful and friendly. Paul at the front door was amazing. He helped with our bags and gave us great recommendations for nearby spots. I am always very impressed when someone is clearly just doing SUCH a great job at their job -- and that was Paul. Our room was awesome, the lounge cocktail was perfect -- will definitely stay again!

Is W Boston as sexy as it sounds? Answer: Don't go with your parents. Unfortunately my roommates insisted on going to bed and started snoring obnoxiously . All jokes aside the W Boston was a very comfortable experience with yummy food and fun events. Our welcoming room came with a mini bar with drinks and chips. Placed right on the border of China town their are much places to visit if you are a foodie. The hotel is one block walk away from Boston Commons and situated in a un-touristy area. Amazing fitness room located on the 4th foot and a delicious breakfast area downstairs. Overall, wonderful stay and would stay again!

For 700 bucks a night, you would assume they would have an exhaust fan in the toilet, but they don't. Nor are the rooms soundproofed, as my daughter and I could hear the drunken convo next door all night long. The lighting is all around cheap, and to top it off, you have to pay for internet unless you are a "member." But the final blow is that my Airpods Max were stolen from the room, although management says that's impossible. All in all, a total rip off.

Newly remodeled it seems, comfy bed, nice design, art works through out the place, and all. The hotel is well kept clean, staffs wear masks, social distancing is enforced, and dining in is allowed compare to Silicon Valley where we're from. City view, close to a lot of restaurants, walking distance to museum, park, and more. Nice staff and we feel appreciated as a ambassador elite Marriott Bonvoy.

I was not impressed with my stay. I'm a titanium elite bonvoy member, so I upgraded to a suite. The bathroom was in horrible condition, with rust and peeling ceilings. I was celebrating a friends birthday, and had paid to have champagne and balloons in the room prior to our arrival, and they were not. We were heading out that evening, so they arrived after the fact which was useless to us.

Tried to give 3 1/2 stars but the app won't let me ‍ We were fortunate to get an upgrade because of our BonVoy points. Because of Covid restrictions, no restaurants were open. Calling the front desk was unsuccessful. The phone would ring a few times them hang up. Texting through the app was helpful and usually resulted in a prompt response. Staff was helpful and courteous , but not overly warm and friendly. This may be because we were in the city , but just an observation. The room was clean and comfortable though a little stuffy causing allergies to act up a bit. The complimentary toiletries were appreciated. Location was convenient . Valet was available but $65 a day was steep. Also movie rentals was great with the kids.. $10.99 a movie for old movies . Emerson College students were staying in 1/2 of the hotel . You would never know they were there. The hotel did a great job keeping them separate from the rest of the guests.

Horrible service. We could not make our reservation because our state was under a state of emergency because of a hurricane and they would not refund our money. Totally horrible service!

Beautiful, hip, fabulous and fun hotel in a great location, surrounded by restaurants, theaters, entertainment, shopping, sight seeing! I researched several hotels in Boston, and so happy I picked the W! Live DJ and dancing on Friday and Saturday nights in the lobby bar. The room was stocked with snacks, Nespresso, and a fantastic minibar. Even if you don't drink, it's a great photo opportunity! Steps away from Chinatown; 10 minute walk to Freedom Trail; 15 minutes to Copley Place. Excellent customer service across the board! I received an informative pre-arrival email greeting. From the moment I arrived, EVERY staff member was friendly, positive, welcoming and happy to help! I will definitely stay at the W next time I am in Boston!!!

AVOID THIS PLACE IF YOU WANT TO SLEEP! This is the letter I sent to management 2x. They have not responded unfortunately. Dear sir. We did not sleep in the room for 2 to 3 Days of our stay. You need to give notice to anyone staying in room 601 at the W in Boston and it will be a noisy the entire weekend due to the club nearby. It reverberates through the room with a big bass sound. We only had four to five hours to go to the airport at 3:45 a.m. and get zero sleep. This is not to mention the two previous days on the weekend. This is unacceptable. I am requesting points and cash refund for all three nights. Update: management refunded me. Updated to 2 star

Arrived to a very loud DJ and nightclub scene in the lobby of this hotel, with clearly no dress code or standards. Lots of drama was happening amongst the club guests and the police had shut down the block due to the sheer amount of drunk young people walking into the road, so no chance of a taxi. The doorman would not let a hotel guest into the hotel! How confused are these priorities? At $600 a night I expect to sleep well and have outstanding service - not a loud hotel dirtied by drunk club guests barfing and such. Unfortunately the service here, and the night manager Mr. Singh are not even at a one star rating - extremely unprofessional and so much so that I have written a letter to Marriott Group about their behavior (and I NEVER do that!). When we arrived we were informed that they gave away our hotel room and offered to downgrade us, pretending like they did us a favor. I have never experienced such bad service and amenities in an expensive hotel before this stay, and I definitely will never attempt to stay at another W Hotel.

Valet workers were extremely rude. Spend your money at the moxy next door. It's much better

First time at the W Boston and it was great. The Extreme Wow Suite #1524 is just that. Super expansive; living room, full bar, table for 6 and a half bath. The bedroom is on the corner of the hotel with a desk, big closet and a massive dressing area. Master bath is awesome as well. Giant tub and nice shower. Electronics package controls the blinds, in Suite music and lighting. So nice to be able to listen to your favorite XM stations over the surround sound. Breakfast menu in the restaurant is limited but well executed. Staff has been wonderful with multiple electronic and in person check ins throughout my stay. Looking forward to coming back.