W Dallas

Hotel · International Center

W Dallas

Hotel · International Center

3

2440 Victory Park Ln, Dallas, TX 75219

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Highlights

Chic Southwestern-inspired rooms, infinity pool, spa, gastropub  

Featured in Conde Nast Traveler
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2440 Victory Park Ln, Dallas, TX 75219 Get directions

marriott.com
@wdallas

$$$

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2440 Victory Park Ln, Dallas, TX 75219 Get directions

+1 214 397 4100
marriott.com
@wdallas
𝕏
@WDallasHotel

$$$

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Last updated

Aug 7, 2025

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@cntraveler

20 Best Hotels in Dallas-Forth Worth

"This hotel's proximity to the American Airlines Center (AAC) in Victory Park makes it key for anyone visiting for a basketball game or concert. The suites are massive (some more than 1,000 square feet) and offer fabulous views of the Margaret Hill Hunt Bridge. Taking a happy hour dip in the hotel’s 16th floor infinity pool feels like you are living on the edge… of Dallas anyway. Villa Azur, the restaurant can book up on busy game or concert nights, so you may have to make a reservation if you want to dig into their dover sole meunière." - Diana Oates

https://www.cntraveler.com/gallery/best-hotels-in-dallas
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@cntraveler

W Dallas - Victory

"How did it strike you on arrival?This hotel's proximity to the American Airlines Center (AAC) in Victory Park makes it key for anyone visiting for a basketball game or concert. I was intrigued to check out the neighborhood as it continues to grow adding chic shops, restaurants, and entertainment venues. What’s the crowd like?Lots of sports fans. The good stuff: Tell us about your room.The suite was huge (over 1,000 square feet) and had a living room, bedroom, and open concept bathroom. Subtle Texas accents like cowhide furniture and bandana wallpaper reminded me that I was in Dallas despite the hotel feeling fairly modern overall. What's the deal with wi-fi?The internet is $9.95 per day if you are not an SPG member. What do they have for food and drink?Cook Hall offers a little bit of everything for every kind of eater—from short rib spring rolls and lobster gnocchi to duck tacos. It often gets a pre-game and concert rush so make a reservation if you are planning to indulge in dinner on a busy night at the AAC. It is also open for breakfast and lunch. Bonus points for having a solid kids menu. Anything other features that were real stand outs?The pool, dubbed the Wet Deck, is a party on the 16th floor. Although it claims to be for hotel guests only, it seems like there is always some type of an event going on that attracts locals who are looking for a good spot to day drink. It can be truly relaxing if you are able to score a little sun poolside on a weekday when it's quiet. Taking a happy hour dip in the infinity pool feels like you are living on the edge…of Dallas anyway. What's the bottom line?If you are moving and shaking in Victory Park this is absolutely your best bet. Not only are you steps from American Airlines Center, but you are able to walk to multiple restaurants, shops, and other scenic city sites. The only person I would not recommend this hotel to is one that tends to favor classic luxury. While this is certainly upscale, it is anything but traditional in decor and vibe." - Diana Oates

https://www.cntraveler.com/hotels/united-states/united-states/dallas/w-dallas-victory
View Postcard for W Dallas - Victory
@afar

"Though Dallas’ public transportation network is expanding, it’s still tough to really enjoy the city without a car—which makes the W all the more appealing. Just a short stroll from the American Airlines Center, the hotel is the ideal home base for attending games or concerts. It’s also within a leisurely 20-minute walk of major attractions likethe Perot Museum of Nature and Science, Dallas World Aquarium, Morton H. Meyerson Symphony Center, and Sixth Floor Museum. Between stops, you can relax in one of the 252 rooms and suites, each outfitted with downtown views, Bliss bath products, 42-inch TVs, and cheeky Southern accents like snakeskin-patterned curtains and bandana-inspired throws. Other W signatures draw a steady local crowd, including the Bliss Spa and the 16th-floor Wet Deck, with its infinity pool, bar, and skyline views, and the Living Room lounge packs the after-work set in with happy hours, live music, and DJs (a local radio station even broadcasts from here every Friday evening). If that all feels like too much of a scene, retreat to Cook Hall gastropub to sample craft beers and cocktails alongside a selection of globally inspired small plates."

The Best Hotels in Dallas
View Postcard for W Dallas - Victory

Steven K

Google
I want to like this hotel. It’s an older property and towels are stained and rooms are dirty. I am extremely dissatisfied and wish it was at least decent. I like the W brand but this property does a poor job representing. I ended up leaving this hotel early and choosing not to extend my stay due to the gross state of the room. This is in addition to being downgraded. The sheets were sticky and air conditioning barely worked. The soap in the shower was nice but the water was unable to get it all off, which I know is hotel specific and not just “the water,” due to my experience at a different hotel downtown the following night. Despite being a wannabe luxury property nothing about it feels luxury, and I really hate all around the room being told how much things cost as if I am stealing the shampoos in my bag or something. Overall this hotel really bothered me and really grossed me out from the W brand for a little bit because what a let down!

Sandra Collins

Google
Received exceptional service from Malcolm. From the moment we stepped in the doors until the last step out the doors on our departure. We felted welcome and appreciated. Excellent service Malcolm. We received a five star treatment.The hotel is located in a great safe location. The decor is beautiful. There are things to do within walking distance of the hotel.

H8231NYanat

Google
The hotel is elegant. The service was good. But the rooms are weird, there is no bathroom door or shower door, just weird.|Way too expensive for what it offers.|It is clean and the bed was comfortable. But it is not worth the price per night.|The room was small, and again, the weirdness of the room vs bathroom is just too much. I was looking at some of the photos in the reviews, and it seems all rooms are like that. If you are alone, it may be OK. But if you're with your husband or sibling it just becomes odd.... I don't know.

Jösef Albrëcht

Google
The rooms are exquisitely appointed, blending comfort with elegance, and the room service is nothing short of impeccable... prompt, discreet, and consistently exceptional. Staff anticipate needs with effortless grace, offering a level of attentiveness that transforms a stay into a truly memorable experience.

Kevin Jeffcoat

Google
I am writing to express my deep disappointment with my recent stay at your property. I booked a premium room for a solo trip, spending over $590 plus an additional $70 for parking, expecting a high-quality experience with a city view and premium amenities. Unfortunately, my stay fell far below expectations in multiple ways. The room I was given was worn down and poorly maintained. The balcony furniture was broken and unstable, the carpet was coming up at the corners, and the mirror was rusted. Instead of a pleasant view, I was greeted with a scene of construction and dirt. This was not the premium room I paid for. When I voiced my concerns to the front desk, I was told there were no other rooms available. I then attempted to access amenities like the spa and pool—both were unavailable, either fully booked or closed. To make matters worse, at 9:30 AM the next morning—while I was getting out of the shower—a staff member unexpectedly entered my room without notice. When I called the front desk to ask what time housekeeping typically arrives, I was told it’s after noon. This was a serious invasion of privacy and unacceptable. All of these issues combined made for a very frustrating and disappointing experience. I do not believe this stay reflected the value of the money I paid, and I am requesting a partial refund as a goodwill gesture for the numerous inconveniences and lack of amenities. I hope you take this feedback seriously and look into the condition and management of your premium rooms and guest services. I look forward to hearing from you soon.

Octobertiger (lady tiger)

Google
If this review was helpful, please make sure you give it a like 👍🏽👍🏽👍🏽. As you can see by my star rating, I really enjoyed the W. Dallas hotel. I stayed here 1 day on business in the Dallas area. The hotel is very chic. There is a real sense of style to this hotel in particular. The staff was incredibly friendly and hospitable. The rooms were elegant but still very trendy. My only dislike was the open bathroom. But I noticed that they had a curtain to pull to give a little bit more privacy, which I did definitely enjoy. The hotel is situated in a large shopping district, so there is plenty to do. There is actually a movie theater right outside the door on a short, three minute walk. The bed slept very nicely, and the hot water pressure was amazing. There were some really great bathroom amenities. I would recommend this hotel highly, and I will definitely stay here again.

maddygin

Google
Drove to Dallas from Austin to see the Stars play in the Stanley Cup semi-finals. Returned to the hotel||after the game, around 10:15, and made our way to the main bar/restaurant off the lobby. As the hotel is across the street from the arena, most of the guests this night were there for the game. Like us, many guests went straight to the bar after the game. All the seats at the bar filled quickly, and those not able to sit at the bar found tables. Long story short, there were TWO bartenders servicing the bar, and NO ONE to serve the tables. We got lucky, when one of the bartenders came over to take our order. We saw many people get up to leave after long waits and no service. It’s not like the W wasn’t expecting a thirsty crowd… these are hockey fans, for God’s sakes, and they’ve just spent at least $500/night for the privilege of being ignored at the hotel bar! Love the location of the W Dallas, hate the service. Will think twice next time we visit for a game!

Amal M

Google
I want to start by saying this hotel and staff is the epitome of what hospitality should be. I was to start with the valet Morgan and Jalen were beyond amazing during our 3 night stay. At check in Jerry was spectacular 10/10 check in experience. Aaliyah and Malcolm were so nice and recommended some amazing place to go during our stay. Maria the housekeeper made sure our room was clean and we thank her. And when i got locked out of my room Kenny the security manager help me in when my friend accidentally locked the door. I will definitely be back and I’ll tell all my friends and family to stay here whenever they’re in Dallas.
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Mari F.

Yelp
If you're going to Dallas for an event at the American Airlines center, this is the place to stay! Literally just steps away from the arena and full of amenities of its own. Valet parking was easy, check in hassle-free, and the room large and modern with in-room Nespresso machine. We stayed for less than 24 hours so didn't get to use most of the amenities of the hotel but we did visit the bar and lounge. The main bar was closed for a private event and we almost didn't see the other bar due to no signage and a limited street presence--and we would have missed a lot! Ryan was behind the bar and welcomed us like locals, making conversation and cocktail recommendations to patrons. We sat at the bar and felt as though he was our own personal bartender because he was so engaging, but it wasn't just us--he made sure to visit tables and engage with customers there also. This is a great spot for a low-key drink after an event.
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Brett N.

Yelp
Why 3 stars? Because it was convenient for a Mavs game, but the price for parking is insane. --- --- --- I was in Dallas for less than 24 hours, for the sole purpose of going to a Mavs vs Cavs game, so when I saw that the W was right next to the American Airlines Center, I quickly made my decision on where I'd be staying. My seat in section 310 was legitimately about 500 steps to my bed in room 1010. I've never had a more convenient experience for a sporting event. You can legitimately throw a baseball from the front door to the W to the front door of the AAC. However, I woke up the next morning with the bill emailed to me and parking came to $60.62. It was valet, so I tipped $5. $65.62 to park my car from about 6pm on a Friday until about 9am on a Saturday, in Dallas, is clinically insane. If I could have done this over, I absolutely would have just stayed in another hotel and taken a cheap Uber ride over. As for the hotel itself, I have a couple small gripes: -The shower not having a door is just dumb. I was cold even while sitting directly under the water stream, when it was as hot as it could be. And the water pressure on the rain shower heads is always bad - this was not an exception. -The bed and the pillows were a bit soft for my liking, but I recognize that's personal preference. -There was no way to completely close the curtains, so there was always a sliver of light peeking in. I tried for a long time to get the curtains to fully blackout, but I failed. Overall, I did enjoy the convenience of basically zero commute to the arena, but it deeply pains my soul to pay that much for parking.
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Ashly H.

Yelp
I was really happy staying here this time above all my previous stays. I really think they have stepped up when it comes to hospitality. You can just tell they do whatever it takes to make sure nothing goes wrong but that if it did they'd fix it asap. They are THE BEST about honoring the Marriott Ambassador late check out status so when we called for our 4pm checkout , not once did they say, "Let me see...oh sorry we have people coming in so we can only do noon." :eyeroll: which we all know is 100% a lie. Bloody Mary Taste Test I have got to say that the Bloody Mary at their bar has to be one of the best, if not THE best Bloody Mary I ever ever had. It wasn't too watery or too tomato-y and if you get it spicy, it's actually a perfect spiciness. 10/10 on this one. The rooms are pretty nice. Just try not to get a view of the darned roof if you can. We asked to be upgraded and had a fun view of Victory Lane and AA Center. We were there for the Stars and Mavs games so staying at the W was PERFECT since we could just walk across the street. Also a very close-by 7-11 and CVS. ALSO A Tom Thumb if needed is in walking distance. Highly recommend this place!

Tony O.

Yelp
I went to the w, I was treated horribly. the bar service is trash and the management is unresponsive. I spoke to the manager jeanie about the terrible service but It was clear she was part of the problem.
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Noesh H.

Yelp
I had the worst stay at the W Hotel in Dallas. I'm not even one to write bad Yelp reviews, but it's reached a point where I want to warn others before booking here. Just like everyone else I had this perception the W Hotel was this elite, 5-star type modern hotel. It's quite opposite. Upon arrival, the concierge was nice and explained all my benefits through Amex. Upon arrival to the room: - No welcome basket through Amex (that they said would be in my room ready for me). After I called and expressed my concerns, they said the next morning when the kitchen opens, they will send it up. Never got it; which is fine, but it's the addition of things afterwards. - Shower drain not properly draining the water. It took 20-min for the water to go down. - I can literally hear my neighbor snoring from the other room. There is a connecting door between the rooms. It just made me uncomfortable. - No one explained how room service could be ordered or where was the menu. - Booking a spa appointment made no sense if you planned to charge it to your room for the Amex credit back. It doesn't allow you that option, rather to input your cc details. - The view is dirt and construction. - The pool water was mucky, and the glasses surrounding were dusty (hence the construction, go figure). - They don't have any type of snack bar or lobby treats. I don't even mind buying them. They just have green apples in a large basket. - Hotel front desk doesn't want to be bothered or of much assistance unless they have to. I get it, it's the service industry, it's not the most ideal, but I was pleading for them to give me the rundown on where the pool/gym was, hours they were opened, etc. just basic info that I didn't have to go googling for. - 5:45pm there's not one host/hostess to get me seated for the restaurant Villa Azur. I waited there patiently waiting staring at every hotel front desk staff and any person that walked in the restaurant. Eventually, I just sat at the bar and waited. 10-min later, a nice bar tender arrives and takes my order. Overall, the views are nice and the location of the hotel is convenient. But, for the price you're paying - pay a little extra (if that) and stay at the Ritz or somewhere where I'd believe you would have a more pleasant stay. You're just not really welcomed here or treated like a guest. I really do want to give every business a fair chance, and was hesitant in even writing this review, but I figured corporate wouldn't care, but maybe it could help save someone else from booking.
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Diana D.

Yelp
This is one of those I have mixed feelings about. The hotel has a very young, hype and trendy vibe. It definitely gives rockstar vibes. The common areas are in need of some care, you can definitely tell the hotel was built almost 18 years ago and it seems like they haven't renovated since then. The pool is spectacular. I can't rave enough about this pool. The staff was very attentive. Location is very good, especially if you are going to an event at the American Airlines arena. I will say it is overpriced. We paid $60 for valet. $23 for an old fashioned made with Bulleit...I don't know about that. All drinks are minimum $18 and the food was a little pricey too. Yes, it's a nice place and I would expect the high prices but definitely not luxury prices, because it's not luxury.

Glenda W.

Yelp
The W Victory was really pretty average. Our room with a view was to a large construction site. The entrance to the hotel was also under construction. There are 2 bars and a restaurant on the 1st floor, but no restrooms. The room was a bit odd too - the entrance to the room is into the bathroom. I guess that is fine if you really gotta go! It all just seemed a bit overpriced for what you get. The only redeeming quality was the proximity to American Airlines arena and the staff was friendly and helpful.
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John T.

Yelp
After trying to surprise my partner with a romantic getaway for Valentine's Day, I chose the W hotel. When I chose the W hotel, I had selected a certain room and then they offered me inside the website and upgraded to a better room. I thought that was a great idea, so I went ahead and Upgraded only when I press the button there was no going to the next page. There was no add onto my account so I called them the lady at the concierge and the lady handling reservations at 5:06 on 11 February was horribly rude and disgusting and I highly suggest that she no longer work there as she would not help me out she threatened to charge me for the first night because of something on her part, she would not help me. She called me a F word and told me that maybe I should go somewhere cheaper when we have Spent in the last year over about 10 grand in hotels for travel for everything with Marriott. We will never be doing this again. Attached is a video showing the conversation showing the issue and letting you know that you have an employee that needs to be let go. we will not be staying there. I've actually changed my credit card so you cannot charge it and good luck to you. We will never participate in Marriott and we will never participate in the W in Dallas. You guys are disgusting and horrible Service, and filled with lies. This is the room that they offered us for an upgrade that when we clicked it they wouldn't allow us to actually upgrade after we had already paid $1500 two nights

Brandice H.

Yelp
The Poor Reviews are true. Outdated and Ant Infested. Valet took 30 mins to retrieve vehicle for early check out due to only on valet on duty for W Hotel and W Residence. Cleanliness and Efficiency is not priority. There are better options for a Top Tier Stay

Eric L.

Yelp
Changed the reservation in advance after learning the hotel was under construction. Went with another Marriott property in the area. I booked this all with award points, and contacted the hotel directly (system re-routed me to the Marriott main reservations line). I asked if I could cancel without penalty and they allowed it and rebooked me. Then days later, I get a random charge on my credit card from the W. When I called the front desk, they would not allow me to talk to the finance department who handled the invoicing. They would only communicate with me via email. Even after I explained the situation they just kept on generically siting their 72 hour cancellation policy, which they never communicated nor when I modify the reservation, did they mention it. In fact, they said it would not be a problem at all to make the change based on the circumstances. I asked for a callback and they ghosted me. I have stayed at a lot of Marriott properties and always had good service, but this was the worst way to treat a Bonvoy member. Will never step foot in this hotel again! Just go read all the other reviews even on the Marriott website... I should've known better!
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Phil C.

Yelp
Customer service is 10/10. Would personally like to thank Rachel from guest services for making my girlfriend's 30th birthday so special!! Staff here was so friendly, attentive and kind. 10/10 experience and Rachel made it that much better.

Colt W.

Yelp
Booked this hotel for my wife's and my anniversary. Started doing some digging to figure out that the majority of the rooms at this hotel have bathrooms that are not separated by walls... but separated by curtains. If you look at the pictures of the room via the Bonvoy app or on the website, you will NEVER know this. I only found out by checking Yelp prior to our check-in. Tried to call to cancel the reservation, and I was informed of their 72 hour cancellation policy and that I would be charged one full night if I cancelled within 72 hours to the check-in date. We wound up altering our reservation to only 1 night so we can stay somewhere a bit nicer for night 2 of our weekend getaway. Please keep this in mind before you book.

Mari H.

Yelp
Just spent $500 for two massages (way overpriced). Massages were good but did not last the full 50 minutes we paid for. Part of the reason we came to the spa was the enjoy the pool for the day. The weather is just a bit cloudy and they tell us the pool is closed for five hours?? No rain or lightening, just cloudy skies. Seems like a major perk of the spa is enjoying the rooftop pool and bar. Will not be returning
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Joanne M.

Yelp
Overpriced hotel . Bars are really nice and staff great . Room smells musty , no housekeeping service and we were out all day . For the price you pay they should give you more than 2 small bottles of water once upon arrival . No hooks to hang your towel on or place to put your toiletries in the shower . Magnifying mirror is attached to mirror over sink and literally you have to lean into it to see . Should be on an arm . I've been in many hotels and would not stay here again . It is close to the arena and it was near who we were visiting but that's it
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Terry E.

Yelp
There's no place better to stay if you're in town for a Mavs game or a concert at the AAC in Dallas. The W Dallas is literally across the street. Depending on the room you get there are balconies the look right over all the action. The staff is super friendly. They have no food options (not even candy machines in the middle of the night) so that's a little odd... they used to? Maybe it's a covid thing. But hey I love staying here and always will.
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Jasmaine D.

Yelp
We decided to come here for our 12 year wedding anniversary, the rooms were nice, the front desk staff was friendly.

Monica K.

Yelp
This hotel is in the business to take your money. I never stayed or visited the hotel. I cancelled 7 days in advance due to unexpected death in my family. My receipt says it's refundable but hotel was emailed something completely different for my confirmation. I explained to the hotel I can email the confirmation to show the difference. Malcolm the manager still refused to get the copy of my receipt confirmation and said they have to go by the email they received from third party. They are refusing to refund my money and won't even provide credit. I even asked Malcolm to email the confirmation email they received. He wouldn't send the information. They took two whole night stays from me. Please caution in booking with them. I cancelled within their company policy and they still refused to refund my money. Third party reached out to hotel three times to request cancellation to get money back but hotel refused to refund money even though I meet their cancellation policy. The hotel is refusing to refund money.

Philip. In Novh Iui. V Bu But C.

Yelp
Stay somewhere else, had additional $700. Charged to my card after check Out. This was on top of what I paid for my room When talking to the front desk, supervision On the phone about this Lacked the ability to explain along with poor professionalism as a supervisor.. Sad part is you get the impression of something shady going on. If you do stay here, make sure to get your bill printed on check out along with email. If you do have to dispute them, do it on a 3 way. Call With your financial Institute, they get really upset. Most likely this will get resolved is just a complete headache This is the first bad experience I have had with this hotel chain.

Tarik M.

Yelp
BEWARE! I would not recommend staying at this property. I have stayed at this property several times and this by far was the worst experience. Here are a few examples of what happened. 1. The air conditioner was broken in the first two rooms that I was checked into then moved too. The front desk staff service was extremely poor. They showed no empathy for the a/c being broken in the first two rooms. They didn't even offer to help move my luggage after having to be moved twice. 2. Valet took the tip that I gave for retrieving my car but forgot to retrieve my car and was not apologetic about forgetting but seemed more concerned about folks coming from the Mavs game but not current guest of the hotel. 3. THE REALLY BIG ISSSUE- A women came from out of the restaurant screaming because a mouse was running out the restaurant and running around the front desk of the hotel all while one of the front desk agents was running around with a cardboard box trying to catch the mouse. We all know if there is a mouse there must be rats. The worst part is it was coming from the bar and restaurant where food is served. I had breakfast at the restaurant that morning and was disgusted at the whole situation that I witnessed later that evening. Seems to be unsanitary and a rodent problem at this point that was not addressed. You will not have to worry about me ever staying here again. I would recommend that you save yourself the headache and stay else where.

Joseph G.

Yelp
Not a good experience, this place gouges you with everything. They will ask you for your credit card and charge it after you pre-pay and then your left with disputing charges from extra room tax or bar tab (that you pay with your own credit card). Really, Really bad. I would save money or spend more and go somewhere else better.

Steven R.

Yelp
I would never book a reservation at this hotel again. Recently I was forced to cancel a reservation with in their 3 day cancel policy and even though I gave a loyal hotel chain frequent guest., Gold Status, the front desk manager Rachael refused my request and I had to eat the $ 500 expense personally even though this was a business trip as my reason for canceling was a family' emergency. This type of behavior towards loyal guests is a disgrace and I am canceling 10 coward reservation I have with W hotels!!
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Amy L.

Yelp
If I could give this zero stars I would. Not only did they not mention that the hotel is under construction when we called the front desk, we also reserved 2 King rooms. Only 1 was available as there was some basketball event. Perfectly understandable, they told us to check back downstairs the next morning. Which we did, and they were rude, from the look on their faces, their attitude. I was kind of shook and speechless. To the point I'm going to change hotels. Not how you treat any guest especially a platinum elite guest. The W in south Florida is amazing, beautiful, great service etc. I absolutely love it which is why I picked this hotel. However this place is a Dump.. it's a bandaid renovation with sub par everything.. if you're looking to be treated like shit this is the place to go.. Update we left the hotel after night 1 of 3 and are staying at the UpTown Marriott. What a difference!!!! Beautiful, New and amazing service.
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Jasmine D.

Yelp
I stayed here during Christmas for a mavericks game because they were so close in proximity. I will give this place 3 stars. For THE W, I thought I would be blown away but it was just nice. THE STAFF they were great! Very friendly and got ish done. I booked two rooms and they were very nice and moved them right next to each other. They also have storage for luggage if you're checking out before a game/event. THE ASTHETIC The rooms were interesting. The bathroom and bedroom were separated by a curtain and there were older fixtures (smoke detector) and some interesting black miscellaneous fixture on the wall. Overall it was...meh. PARKING So there's a parking garage across the street if you don't want to valet park. It's about 30 bucks a day vs 40 valet parking. If you're staying more than one day, it's probably worth doing valet for convenience sake. FOOD It was Christmas and we ordered in. We got a fruit tray and an assorted breakfast dessert tray. The fruit was sweet and fresh and the pastries were divine. They left off something we ordered but they didn't charge so we didn't bother. Overall, it's nice for the convenience to American airlines, but save your money and walk a few more minutes if you're looking to be blown away. It may have been fancy in its day, but overall just a nice hotel.

Gino G.

Yelp
Everyone please beware. I was at the bar on 12-18-23 and have 2 shots, first they put gratuity which is ok, I understand , but this morning I get an email from my credit card company stating I gave them a 100% tip on top of the gratuity they already charged me. Each shot was $50( clasa Azul) 2 shots is a $100 plus tax and the gear they included came out to be $126.25. I called this morning and spoke to William, he said he'd email me my copies of my receipt and call me back within 30 minutes. 4.5 hours have gone and never heard or received an email , so I call again, no answer , so i can until he answers, and he does , he told me he gave it to his boss, so I ask to speak to her, I speak to her and said it was their fault and they're sorry and they're going to refund my card but that's not enough. etc etc etc. how did your Employee defraud me and input a wrong amount on my credit card. I will post on every online review if I don't get my receipt. I want to speak the the GM, I believe her name is Julia. This is illegal for charging the changed 100% tip
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Rosa M.

Yelp
My job brought me here to host a high end event for IT professionals and unfortunately it failed to meet expectations. The place is aesthetically pleasing, but lacks quality service. Our paid AV wasn't working and guests were left in confusion because of request for signs weren't accommodated. Printing and other services hotels weren't provided. The Villa Azur manager was quite unpleasant to repeated guests. The best part of our night was a waitress named Nina. I hope management can get things together. Truly, I don't think we can host another event here.
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Karen D.

Yelp
We recently stayed a night at The W. We only had time to stay the night and leave early the next morning. The room was an average room but the bathroom was not enclosed and separated only by a curtain. I'm not sure what process the hotel has in cleaning a dividing curtain that is used so often. (The toilet was enclosed. ) The room felt like an average Marriott Hotel room and the bed was comfortable. I'm glad we stayed and we might possibly stay again and walk around the hotel to explore more.
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Brett T.

Yelp
The pool is the hero here, let's get that right. You're coming for the neighborhood, the pool, the smart decor, and great staff Other pros: in-room dining is excellent, great bartenders Cons: fails on BASIC expectations. Bed (indented Beautyrest) is below standard for this price, shower (choose between much too hot and lawsuit hot) is below standard for any price Hotel isn't living up to the quality of its staff; one night max for me
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Sarah D.

Yelp
The room was nice, the bed was super comfy and the valet was nice and helpful! The hotel was close to a 7-Eleven, Starbucks, and Perot Museum, which is nice. Went and walked around after dinner and just explored. Overall, had a nice weekend!
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Crystal S.

Yelp
**BED BUGS****My husband woke up with bites on his ankles. Which looks like bedbug bites. I didn't think much about it until I got the same bites on my leg. The messed up thing is I did not notice my bites on my leg until we were checked out, I was on the airplane on the way back to Vegas and my leg was itching me I pulled up my pants and saw that I had been bit as well. I was sure to call the hotel once we landed back in Vegas to tell them that room had bedbugs by that time it had been several hours since we checked out. I did not notice my bites until we were already gone from the hotel. I made the front desk aware that there might be bed bugs in room 502... Amongst going home I had to take all of our nice clothes to the dry cleaners spending over $100 there plus not to mention how tedious we had to be on wiping down all of our luggage's and washing all of our clothes in hot water to be sure that we were not bringing back bugs from the W hotel. This was on Monday, October 11 when I made the hotel aware of the bites that we both had on our bodies. Their hotel was the last place that we slept. This picture is taken in their hotel room that is the carpet in their room at the W. It is now Wednesday, October 14 and Sarah from the claims department at the W called to confirm to me that the room was inspected and there were no signs of any bedbugs or any pest, that it came back negative for any bugs in-site. I'm sorry I find that hard to believe. But I do understand as to why they would call me back and tell me that. It's just a joke! I was trying not to leave a review, but I feel the next person should be warned. The hotel needs to be thoroughly cleaned and it needs to be renovated!! I haven't been able to sleep with out itching myself to death, knowing I was sleeping in that bed at the W for 3 nights and there were bed bugs, it's just disgusting!! The way they handled this situation, was almost as if I was making this mess up!! Sarah responded to me "well I know this is not the answer you were hoping for" in terms of the room being negative for bugs.... Literally girl bye!! You guys are full of it!! Save your money!! Book at another hotel!! Especially if you don't want to be eaten up alive while you sleep from disgusting bed bugs!! Not something. You expect from a fancy hotel charging over $500 a night smh!! Completely disgusted!!
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Tabitha L.

Yelp
I can't stress enough how wonderful this staff has been to me. I had a room issue and it was dealt with immediately and they upgraded me to the perfect room. Samantha was just so nice and I'm so happy I had the opportunity to connect with her! I will definitely stay here when I come back!
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Elena N.

Yelp
The roommate and I went to Dallas to visit a friend and watch a basketball game. Since our friend lives super close to American Airlines Center, we decided to stay at the hotel across the way from him. We checked in on Monday, March 20th around 3pm. We stayed for two nights and checked out on Wednesday, March 22nd around 5am. WONDERFUL ROOM: These signature rooms feature cutting-edge Southern décor that ranges from snakeskin-patterned drapes to jewel-toned hardware. Custom amenities and top technology, like Wireless High Speed Internet Access and a 42-inch LG TV, W beds and an open-concept bathroom--home to Bliss lemon + sage Sinkside Six bath amenities and either a glass-enclosed rainforest shower or tub. *Bed types: 1 King Bed *Room size: 414 square feet *Features: City Views *Amenities: Air Conditioning, Flat Screen Television, Phone, WiFi We got assigned to Room 607. I asked for the highest floor possible, so for the basic room, I guess that's what you can get. We at least got a city view though. (The girl who checked us in did say the hotel was fully booked, so that may be why. She did offer us a room on the 7th floor, but that didn't have a city view.) Since we booked this trip so last minute, we used points for the two nights we were here. I believe otherwise, the room ran something like $350+ a night. Honestly, we didn't spend much time at the hotel, but the bed was comfy and the room clean. The open concept bathroom was fine for us, but it could be weird for people who aren't as comfy with each other. (The stand up shower had no door which I found very odd.) There is a curtain to separate the room from the bathroom area, but it's not very private. The hotel provided one robe (not sure why it wasn't two) and Bliss toiletries which was nice. Face wash included which was a nice perk! There is an infinity pool on something like the 16th floor. We went up to look at it, but never had an opportunity to use it. Nice hotel and great location if you plan on going to American Airlines Center. It can be a little pricey though. Really glad we had points to offset the cost. Otherwise, not sure if it would have been worth it.

Thomas H.

Yelp
For starters, The VALET service LOST my keys, l missed the corporate event I was in town for to deal with it. It has been 4 days since this happened, I am back home and my rental car still hasn't been returned to Budget. IT is still in the parking garage. I was assured it would be handled. Do I have to fly back to Dallas to handle this????? I will be calling the HOTEL now....since the Valet service is contracted by them. Also, they only gave me a $250 credit for my inconvenience. That is weak sauce, I paid over $500 per night to stay there, I am also a returning customer. Hmmmmm, love the hotel and location but this may change my future accommodations. -Tom Hyatt
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Anne W.

Yelp
Updating because (against my better judgement) I went to their New Year's Eve roof top party with friends. The rooftop was cool for the view and we got a few cute nye party favors. I had a blast with my friends.That's where the pros list stopped. Let me just say this party was a RIP-OFF and falsely advertised. NYE tickets upwards of $250 a piece and they had NO CHAMPAGNE. None at all (even in VIP- we had friends who had vip tickets). The only way to get any champagne was to get bottle service (upwards of $900 on top of what we already paid). Also, zero seating at all (unless you got vip or bottle service). This made me very upset because I saw alot of people 55+ and they do not need to be standing for 4+ hours. They only had one white wine and one red wine to choose from. They had basic beer and only 3 liquors to choose from - vodka, rum, whiskey. The bartenders were nice but very overwhelmed. I tipped a lot because I did appreciate them working on NYE. Oh they also ran out of white wine by 11. Lastly, it was falsely advertised because it said "unlimited premium drinks" and "a champagne memory you will never forget". It should have listed "standing room only". I went to the Statler years in 2019 and this experience comparatively was like night and day. Go elsewhere for your New Year's Eve celebration. This wasn't worth it.
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Jo F.

Yelp
We decided to stay here for the 2018 New Years celebrations. The service in the hotel was friendly and the food and drinks were Fantastic. If you get a chance to eat in the Cook hall have the chicken nuggets- they taste very similar to chick fil a! So good! The room we stayed in was clean and trendy however, the bed was very hard- husband loved it, me not so much. The best part was the valet. They were very attentive and if I could I would give the valet 5 stars. They went above and beyond any valet service I've ever come across. Btw- we are Marriott platinum elite
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David F.

Yelp
This was the biggest disappointment of a hotel ever. The staff and manager were rude. They wouldn't give us the suite we booked, and we had to go to one of their small rooms. Their breakfast is a joke; all you get is yogurt, fruits, or toast. Go to a Fairfield by Marriott, and you will have a better experience. Also, they gouge you by making you pay for valet ($30 per car). Finally, I am one of the highest members of Marriott, and they don't care at all. We used our points for the rooms, and the manager kept telling me, "we have to prioritize paying customers." Thanks for that, nothing like feeling like white trash at one of Marriott's "finest" hotels... We ran into some friends at the hotel who stayed the same night and they had very similar complaints.
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Zara Q.

Yelp
This hotel is incredibly disappointing for being a W. Aside from a layer of dust on both phones, the iron wasn't working- i needed an extra towel....it's funny because the room service button on the phone read "anything/anytime" and nobody answers for anything any time. I got desperate and dialed the regular hotel number from my cell...shocker, no help. This hotel is not a W standard by any means. The staff is not friendly, they look bored working here. The rate should be $100 for this kind of room/service. The two stars are for location and comfortable beds.
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LadyHndrxx X.

Yelp
The W in Dallas. I spent my birthday weekend here in one of their suites, I had a great time. My suite was super clean and super nice. I got a view of the stadium which I def enjoyed. Anyways I def recommend staying at the W the front desk is super nice and the pool is also really live and nice. Lastly, location is fire since you can walk or take the dart to any bar or restaurant around. Anyways,sometimes staying in nice hotels in my city makes me appreciate it more no kizzy.
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Brent P.

Yelp
This hotel used to be the shit back when Starwood Hotels owned it. It was classy, trendy, and the service offered was off the charts. That's no longer the case. Since Marriott bought this hotel chain, it's become just another Westin Hotel. Even the trendy clientele that once roamed this hotel are gone and replaced with, well, your typical Marriott customers. It's been very disappointing for me. I once loved this place. When that special "whatever whenever" service that Starwood Hotels provided went away with the new Marriott management, so did everything else. And for $450 plus per night, I didn't get the experience I was expecting as before. Next time I'll consider a stay at Hotel ZaZa. Nonetheless, the W Hotel has a great history and one can only hope they can let new management come in and bring it back to the way it was. Otherwise, it'll just become another Howard Johnson.
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Mariel V.

Yelp
From the moment we checked in to the time we left, we got the same treatment from the staff members, kind, helpful and knowledgeable, wonderful staff. From the valet men, front desk men to the cleaning staff. It's Memorial weekend so we stayed from Friday till Monday. This is such a great location too, we walked and rode a scooter everywhere! Just a few blocks from museums, Klyde parks, bars, restaurants and if you don't feel like walking there is a bar and a restaurant on the first-floor lobby that are gorgeous! The rooms are beautiful, we had the city view and it's wonderful! Our dog was able to stay with us which made it a real family trip! The room is half carpet half tile so it was perfect! We'll definitely stay here each time we are in Dallas.
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Kimberly S.

Yelp
I really hate writing negative reviews especially when the majority are doing the very best that they can while we are navigating thru so many changes. However, I would be doing other potential guests a disservice if I did not share my personal experience with you all & hopefully hotel management will really take heed to what's being said. I enter my assigned room at 1509 and I start sanitizing the room...I've gotten most of the room done and move towards the closet and I was mortified to find the prior guest's items still in the room. An array of clothes and shoes. I was livid! Also, there's a cooler in the room that was filthy. Clearly no one did a full inspection of the room because there's no way you could miss those items! I immediately called the front desk and was told that there was no manager on duty. There was only 1 other room available in my room category and you guessed it...it's right in front of the elevator. Needless to say, that wasn't going to work. I'll also like to note that the person (blonde) who I spoke with initially couldn't have cared less! In normal times--sure send security to get the items & no big deal. However, she did not seem to realize the severity of the situation as the entire room could have been contaminated & I unknowingly was sent straight into it. Thanks to (Hafeed) I eventually got the room cleaned again & was offered a small amount for F&B. This took hours to resolve and I never got over the uneasiness of them being so careless with cleaning especially during Covid! Not an ideal situation & stay at all! Let's be clear--this is a Marriott category 6 hotel in name only. I kept seeing the reviews that mentioned how basic the rooms are at this property and I couldn't imagine what they meant by that. After all, most rooms average well over $350 a night. So here's what is missing: no refrigerator, no Keurig in the room (complimentary coffee is located downstairs in the lobby), no toiletries, a small 30+inch television. There is no value add for choosing this property. Perhaps, a suite is different. The only dining at the hotel; was not full service & the menu was extremely limited. I had to walk up to the bar in order to replenish anything. There was also no champagne or sparkling wine....unreal & that may not be a big deal to some people but imagine trying to celebrate without something so symbolic to do it with. The water was very temperamental--it would not stay warm. The furniture is scuffed, soap dish cracked and overall the hotel is overdue for a remodel. The most disheartening part of this situation is that I was never contacted by a manager and I requested it with the young lady that took down my initial concerns. I used a lot of my points to have a wonderful night out in my own city & I could have stayed home without having to deal with any of this!! Perhaps, this hotel can redeem themselves & that room 1509 is just the worst room on property! Future guests or management can reach out to me directly for my further feedback. As well, I have pictures of all that's listed above.
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Tom T.

Yelp
The hotel is located nearby the uptown area. Service and room are just fine, though the general area is very noisy. I got a room with a terrace which is extremely loud from all the people demonstrating how loud their cars can get. (The more music and exhaust noise, the faster the car after all, right? :-D) Pool is closed until further notice, and the gym had 2 older gentlemen working out in there and otherwise a ghost town.

Jen P.

Yelp
This is not the usual quality of a W Hotel. Anyone with a "City View" will have a view of a giant sand pit where apartment buildings were just torn down. Windows are filthy. Mattresses are old, lumpy and permanently indented and caving in. Furniture falling apart and dingy. Stains on white curtains. Everything is shabby. It's out of style for sure, but I could handle that if everything was at least comfy and in good repair. Apparently the hotel will be going through a renovation soon. Great, but I feel duped because I am paying luxury prices for a hotel that feels like a motel. I asked for a better room and was told all rooms are like this and offered me to check out the next morning with no penalty. I booked this months in advance, so getting 8 nights in this area at the last minute is next to impossible unless I want to pay double. I usually don't write reviews because I feel like every trip has its bumps. I'm writing this a little bit to vent but also to warn anyone thinking of staying here before the renovation, as I had no heads up. Also, for what it's worth, this is not the bustling area I was led to believe it was. Many shops and restaurants are permanently closed and on a Saturday night not much was happening here even though there was a hockey game at nearby American Airlines Arena. Also there is no hip, fun, DJ vibe here in the hotel. They give you a glass of champagne when you check in, but that's the only true amenity here. The cushions and seats at the pool are stained and ripped as well. I was also expecting a bar up there, but it's not there. Anyway, don't stay here until the hotel and area have been updated.
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Kevin W.

Yelp
This hotel is amazing. It is right in the center of everything and right across the street from the American Airlines Arena. The restaurant in this hotel is good. It is quite a bit expensive but the quality is high. Beware: this place is cash only and they will not split the check for large parties. The suites are amazing. We were able to comfortably fit 20 people in one suite. The balcony was facing the American Airlines Center.

Tom M.

Yelp
I gave them another chance. Only one out of three elevators were working. Lobby area obnoxiously loud and crowded. Set thermostat to 67 degrees and room stayed so hot we were sweating in our sleep. No more chances for this place. It is quite apparent that customer care is not of concern to the management - the staff on duty did give effort but the hotel and management are terrible experience
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Dean B.

Yelp
This is probably one of the most tired and run down W Hotels. The valet and bell service is terrible, the rooms are worn out, dated and small for what they charge $500 per night single king. Also, The Spa is one of the poorest excuses for a resort spa I have ever seen. We were charged $600 for two facials and we did not even have a spa or cool pool to soak in or lounge to rest in. Pretty much an in and out experience. I feel cheated. I know inflation in happening but for that kind of money Air B n b would have been a much better choice.
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Caitlan W.

Yelp
I'm not going to lie, I was VERY underwhelmed given all the hype the W usually has. We stayed in a suite, and it was "fine". I feel like given both the location of this hotel and the clientele, it really deserves an upgrade. The last time I stayed at this particular location was 12 years ago, and it really hasn't changed at all. There were just several small things that made it feel like an average hotel. We went up to the pool, and there was no place to sit or put our things. There was literally no furniture available. I understand that it's COVID, and I absolutely took that into consideration. But honestly, the entire place was just "eh, okay". Chose this spot based on proximity to things and that it is supposed to be more young and hip. Would probably go with the Ritz next time. Rooms were clean. All staff had face masks. They are doing renovations on Cook Hall right now, which would SUCK if you were staying above. We were on floor 5 and I could still hear the construction during the day.
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Candy S.

Yelp
Cheyenne was very helpful at the W Dallas Victory Hotel. She was very cheerful and made me feel right at home on my stay.
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Trevor S.

Yelp
Where to start with our Saturday at the W is a bit of a challenge, but here are some bullet points of the lobby bar experience we had. Worst W bar experience I have had in any city or continent Service was so slow and terrible by our waitress that we consistently had to ask the waitress servicing the table next to us to grab her off her phone Server never would look to see if we needed drinks we had to go up to her to get more, which she screwed up repeatedly, and we are talking kettle sodas and Casamigas shots, not something complicated See pizza image attached - not even sure how it could come out like Burger didn't come out with fries she went back to get them but not until we were already leaving 20 minutes later It's good when your server says "please don't hate me" bc they are having a bad day and not performing but little did we realize it wasn't going to matter how badly she did as she automatically put a 20% tip on top, which is pretty much standardly what even a shitty server gets when we drink and dine, but this service was so terrible that we there is not way she deserved $60 on our 300 bill, she even charged for shots we didn't get. I decided to just pay it (including the shots) so we could get to the game, but for a W or any Dallas establishment this was really surprisingly bad.

Ashley T.

Yelp
This hotel needs major work! Has gone way downhill from their beginning days in Dallas. We had a party of 8 dinner reservations in the main restaurant. This could have been in the top 10 worst customer service I have ever had. We were seated waited no less than 15 mins before we were given water, which we asked for. We ordered a drink never asked if we would like another drink or water. Ordering dinner was a whole different bevel. The table ordered sea food entrees and steak entrees. We received ours first no while others waited on their food..,30 minutes later our steak came. Which was less than good very tough and grainy; we ordered filets the rest of the table ordered fish. Still baffled what happened here. Their entrees came 20 minutes after ours and uncooked in the center and still cold..were told the ticket did not print fully for the kitchen. Never once did a manager come over to apologize for the lack of service the extended amount of time our entire table waited to be fully served. A member of our party went to speak with a manager about t their order. We expressed our dissatisfaction to the waiter paid our bill and left. To claim to be an upscale restaurant at 150$-170$ per plate is frankly comical. Very Disappointing W .....you all need work in a big way..service and food like this starts from the top management should be ashamed. I can say our room was nice room service was extremely nice...aside from one elevator workin and 10 mins waiting the room was the best part... would not say it was worth 450 a night though..