W Singapore - Sentosa Cove

Booked a night stay to attend a lunch wedding and celebrate wedding anniversary Bonvoy gold - no upgrades & late check out given 12.30pm. Given the usual rooms full but widely available online. Stingy hotel imo. Service - great all around except didn't offer my wife the welcome drink when she checked in solo later at the counter. Room - newly renovated. Staff mentioned 90% completed though websites says fully done. Tub is big and fills fast. Bedsheets and towel material is lacking for the premium they are charging. However the bathrobe is good which is weird. Turn down service is perfect. Away spa - decent but the multi feature shower wasn't working Had dinner at Skirt too. Service great across all staff. Sides were good but the steak were disappointing for the price. Will not return/recommend

Exceptional Stay at The W Singapore - Sentosa Cove! I recently had the pleasure of staying at The W Singapore - Sentosa Cove and it truly exceeded my expectations. From the very start, the experience was seamless. The staff at the reception desk were simply amazing and incredibly helpful. Their warm welcome and efficiency made the check-in process a breeze, setting a wonderful tone for the entire visit. Any request I had was handled promptly and with a genuine desire to assist. The accommodation itself was superb. My room felt completely updated and brand new, reflecting a high standard of maintenance and contemporary design. Everything was immaculate, from the crisp linens to the modern fixtures in the bathroom, making it a comfortable and stylish retreat. However, the true highlight of the stay was the morning meal. The breakfast spread offered at the hotel is, without a doubt, one of the best I have ever had. The variety, quality, and freshness of the options were outstanding, catering to every possible taste. It was an absolute culinary delight and the perfect way to start the day. I highly recommend The W Singapore - Sentosa Cove for anyone seeking top-tier service, beautiful modern rooms, and an unforgettable dining experience.

It was a last min surprise birthday celebration for my daughter! Booked just 3 days before check in, we managed to change our room type to a suite room with the help from the great wow team! when we check in, the team prepared a nice deco and brownie cake for my daughter’s birthday in the room. We managed to get the newly renovated marvelous suite room facing the quay side restaurant. This hotel had always been our family choice of stay in Sentosa as we love the swimming pool, the people and vibe! Thumbs up to staff like Joseph (front office), kayla, and many more from the ‘wow team’ in preparing our last min booking, and definitely to the housekeeping and dining team who made our stay so wonderful and comfortable. Thank you so much 👏👏 we will be back soon 😘

Check-in was a breeze with Ying, who warmly welcomed us with a refreshing drink. She patiently walked us through the hotel’s facilities and amenities, making sure we were well-informed and comfortable. We even won a $50 spa voucher during check-in—though we didn’t manage to use it, Ying kindly offered to help make a reservation. Her courteous and polite demeanor truly set the tone for our stay. She described our room with such enthusiasm that it got us really excited and she wasn’t wrong. The room was absolutely beautiful! We also met May, an Insider at the hotel, who ushered us to the lift. To our surprise, she was the one behind the thoughtful setup in our room, which included balloons and a cake celebrating both our anniversary and October birthdays. It was a perfect touch that made us feel incredibly special. The pool was stunning, and the hotel’s location was very convenient with a nearby convenience store and several restaurants within walking distance. Bus B, which arrives every 15 minutes, made it easy to explore Sentosa. This stay exceeded our expectations, and we’re already looking forward to our next visit!

Nigel the manager remembered our names every time, the only W I've been to that has staff with this level of accomodating service. The breakfast was amazing and so was the interior of the room. We had dinner at Strip steakhouse which is right by the front door and the food was pretty good too. Overall I had such a memorable time. I would highly recommend everyone stay here if you're looking for a hotel in Sentosa.

The room is huge. Living room, bedroom, two bathrooms and a balcony with excellent views. The room is very comfortable. There's a coffee machine, a bar. The curtain system is automatic. Convenient and practical. Breakfast is delicious. The area is small and beautiful. Swimming pool and sports hall. The advantage of the hotel is that it is peaceful and quiet. The guests are mostly European. Nearby there is a small promenade with cafes where you can have a delicious snack. I recommend the hotel for a trip with the whole family.

Excellent venue for business workshops Went to W Singapore – Sentosa Cove for a business workshop and had a fantastic experience. The meeting facilities were modern, well-equipped, and very comfortable. The staff were professional and always ready to assist, making the sessions run smoothly. The hotel’s vibrant atmosphere, great food, and beautiful surroundings made the work event enjoyable. Highly recommended for corporate events and stays!

I had a great experience at this hotel. There was a small communication mix-up during my stay, but Maxime Pfister and the staff handled it with exceptional professionalism and kindness. They went above and beyond to resolve the issue quickly and made sure I felt valued as a guest. Their friendly attitude and willingness to help truly stood out. Highly recommend this hotel for their outstanding customer service!

I stayed at this hotel for about a week and it was enjoyable. It is a bit far from the office but a nice resort like hotel. It has a nice gym along with an outdoor pool. A lot of places to walk around as well. We really enjoyed the breakfast every morning -- wide variety of food to eat and high quality. Would recommend if you're on a vacation and looking for a hotel close to universal studio or activities in Sentosa Cove.

If you're man that enjoys solitude this the best place to be , free from work stress and just enjoy peace

Stayed over at the Sentosa Cove on my trip and the hotel, is amazing. From the entrance to the exit of my stay. I stayed in the Fantastic suite. It comes with a hall, 2 bathrooms and a full balcony. The service was amazing as I was quickly checked in, the ambiance of the hotel is very chic. Clearly a lot of thought was put into the decor as I travelled to my room. Room was clean and spacious, bedroom had mood lighting to match whatever theme you wanted your room to be in! The bathroom had a full tub, which my room was facing the marina and it was an amazing view to have while soaking in. Room service was really fast and amazing, one of the best in terms of speed and needs! Location wise it is centered away from the main attractions of the island as it's tucked away in the residential district, you have to either hire a taxi/rideshare, or wait for the shuttle service. That being said they do have options but the taxi/rideshares do take a moment to arrive as the location is out of the way. Amazing hotel, the pool is nothing to scoff at either, a beauty in the night if you want to take an evening soak.

Attended a wedding here, worst wedding reception I've ever been to. Staff is unprofessional, unpresentable and unprofessional. They can be seen holding trays at their crotch level talking to each other till the utensils fall off their trays. Honestly looked like a bunch of school students with sloppy attire, no posture, no simple hand gestures, and no training. No managers or supervisors on site to monitor or guide. One staff knocked a guest when she squeezed in between another service staff and a guest talking, no apology nothing, dropped 2 spring rolls on the aisle, left it there to the end of the event, even stepping on it. Food served weren't standard, some plates had duck and some didn't. Drinks aren't served, guests aren't asked either, you have to ask to get a drink. The guys next to me had to ask two staff, before the drink came, and it came after two courses. They clear your plates when it's time, even when it's a full plate, when told "sorry, he's still eating", they just throw the plate back on the table without a word of apology. Wife's plate came with hair in it, informed them nicely, they took it out without any apology or words of assurance. They walked to the next table and brought back the same plate without the hair. And again, no apology or anything. The worst part of my experience was this guy in a sloppy attire who went around each table with a stack of paper, ticking and writing down notes right in front of each table. Turns out he was counting the number of pax as they got him involved when they refused to serve my kids food because they were in a high chair and was charged differently, all of which are not info I would know, I didnt order the seats. Even still, you would deprive a kid of food because your paper said so? Or should 5 yo kids too short to sit on a normal chair not be eating solid food? And he continued counting in front of each table from before the guests were seated to the last course. So unprofessional and ugly, your accounting is more important than your service standards. I thought it was just my opinion or my experience that was bad. But after the meal, turns out many other guests had the same disappointment. This is someone's wedding, their special day, in one of supposedly top hotels in SG. But even restaurants and HDB estates do better than this. Very disappointed.

The hotel's location is no good. They offer free bus services that take you around, but you would have to go with the bus schedule. Without the bus, taxi or Uber, you would be just trapped at the hotel. There are only a few expensive restaurants near by, nothing else. There are other nice hotels such as Resorts World and Hotel Michael that are much better in terms of the location. The staff service was so awful! Rooms were not ready after the check in time at 3pm. I was told that the rooms are usually not ready at 3Pm? If that's the case, why made the check in time at 3pm? The front desk said that would call me when the room was ready but they never called. They are many other things that went wrong. Also, If you are a Marriott elite member, stay away from this hotel at no costs. The front desk is not aware of any elite benefits. The hotel's management team is the worst I've seen within the Marriott network. Good thing I only stayed there only for one night. Compared to other W hotels in other areas/ countries, this one definitely needs a lot of improvements. If you want to stay at a W, this one is not.

I loved this hotel! It's very pricey but worth it. We stayed in the Wonderful Room. The room was very spacious and clean. The tub and shower are huge, which is exactly what we wanted! The pool is nice but the swim up bar closed kind of early. We also got massages in the hotel, they were very nice but very expensive. The only thing I really didn't like was that there was no shared sauna/hot tub area for men and women. I went with my boyfriend so we had to go to separate areas before the massage. After the massages we went back to our room and the staff had serviced our room, put on some mood lighting, and turned on the baby making music! We got a kick out of that, but it was a very nice touch! Overall it was a great experience. The island is beautiful and there are many restaurants in walking distance. There is also a shuttle that will drop you off wherever you want to go.

Gorgeous purple hues. Out of Singapore LOL, I love love the pool. there's automation settings for the room ambience, a great touch to jazz it up for occasions. a great treat for yourself at a luxe setting. Nothing much to criticise :)

Stayed at W twice within a span of 3 months; in Sep and in Nov. Me and my partner were more amazed at the decoration, location, room, heavenly bed, great room mood lighting and were basicalled WOW-ed by the hotel on our first stay so much so that we had odd electric dreams - perhaps due to the mod look of the room. Second time around, my partner requested the hotel to surprise us as it was our anniversary and the hotel decorated the room in a Love theme which was lovely. Also, just after we checked in, the staff came up to our room and delivered a bouquet of roses to us. How sweet. Bath salts are complimentary if you would like to have a bath in your room. Housekeeping staff were mostly mainland Chinese nationals but were generous with toiletries and complimentary bottled water. Overall, the service of the staff is quick and good. The only downside is that though guests can ask for whatever they want and be served at top notch speed, there is a lack of personalization. Not sure if it is because for both my stays, I stayed during peak periods, but that shouldn't be an excuse eh? And one last thing, breakfast is nothing special at all on both my stays. Lots of western food and even the hot western food is not piping hot. There were only two dishes of asian food, i.e. udon noodles and ramen or tomyum soup and porridge but the taste was so bland that it was horrible to eat. I see other people leaving most their asian dishes half eaten as well. Also, there was a long queue on my first stay in Sep for breakfast which was ridiculous! Second time around, we came down abit earlier but saw some of the guests queuing for a seat for breakfast later. Breakfast choices can be better, food quality can be improved especially for this hotel and I hope the hotel can look into serving food that is piping hot.

Overpriced and weird furniture. Breakfast mediocre. Hard to get taxis from here. Super slow checkout. There are better options.

Just got home from a great stay at the W. We only spent a night (you know, in case we didn't like it), and we had a very good time. When I was first selecting a hotel on Sentosa for our staycation, I thought many of them seemed very similar at the same price point. It is after I visited the actual hotels that I realized that the W has a much superior location. It's situated in Sentosa Cove, which is a residential area. To provide for the locals, there are some interesting restaurants at Quayside, and also 2 grocery stores and a Guardian pharmacy, just in case you want to buy non-overpriced snacks and drinks, or you forgot something. It's next to the Marina, which looks beautiful at night, and the area is generally well-lit and safe for long romantic walks. The Capella, and the Amara Sanctury seemed nice, and I've seen their buildings too, but their locations are just not as good - quiet but not connected. We chose to eat at the hotel, and the Skirt restaurant was excellent (I'll write a review for that separately). If we do come back again, I would try the restaurants next door. The pool was nice, and you can barely smell the chlorine. However, the sides are slippery when you're getting out of the pool, and my husband injured himself slightly. Someone who used to work at the W told me that the slippery sides is a known issue. It would be good if they could fix it. The room was spacious, and I like that you can choose different mood lightings. The one thing that was problematic in my room was that the shower door wasn't tight, and the bathroom floor outside the stall got really wet after the shower. They do have a tub, which I should have used, but baths take so much longer. One more thing that could be improved is the shuttle schedule. The W is nicely connected to the rest of the island by Sentosa Bus 3, which drops you off at the doorstep and runs every 35 min. W also runs its own shuttle bus, which has irregular intervals (every hour to every 3 hours), and makes different stops each run. It was a little confusing trying to figure out how to get to the hotel around check in time without taking a cab. Getting out, there is a shuttle that drops you off at Vivo City leaving 20 min after check out time, so that was good. Overall, I think the W hotel is a great location for a quick getaway that doesn't require too much traveling. I would choose Sentosa over Bintan any day (Will be writing a review about that too) -- better value for accommodation, amenities, and food.

Best hotel yet. Service was amazing. Staff were so friendly and helpful. Breakfast selection is amazing. Price is pricey but for the service provided - 12 out of 10 would recommend. Marriott members get even more perks. Parking is also free for hotel guests. Free shuttle bus to Vivo City. Free shuttle bus around sentosa Island.

A very nice hotel for a Singapore staycation. It seems like you are away from Singapore, even though you are not. The rooms are modern, nice and clean with a good bathtub and, while not large, are big enough. The pool is great with plenty of loungers and also has a swim-in bar. The breakfast buffet is just ok - definitely do not book the hotel for the brunch. It is next to the Sentosa Cove restaurants so it is best to just eat at one of the many restaurants nearby versus eat at one of the on-site restaurants which are rather expensive. Have come here twice for a staycation and will certainly come again.

Please keep in mind that I was staying as the guest of a platinum SPG member - so my experience is probably not the same as other guests, who do not have the additional perks. I would consider the W Singapore is a spacious oasis after a 5-day cruise from Hong Kong to Singapore "cooped" up in an interior cabin. The room (Marvelous Suite) I was staying in has all the bells & whistles not to mention complimentary wi-fi. There were a few things that were slightly annoying, like the light switches, are everywhere but they don't clearly mark what turns on what. so trying to find the light switch for the lamp involved a lot of turning on and off of switches, which also messed around with the bathroom lights - which is especially annoying if you're trying to take a shower and your lights keeping going on & off while you're reaching for the shampoo & conditioner. The Pool is impressive - and a fair size and the water is especially pleasant after humid and sticky hot day. Plus, it looks like they have those day-time poolside parties a la Las Vegas on the weekends. Service is pretty much white-glove service; and you really do feel pretty pampered right from the second you walk into the hotel. A few things to note - Sentosa is right across from the Marina Cruise Terminal Bay; plus to get to the resort, there is a toll you'll need to pay. But the fee should be waived for you, if you have a copy of your reservation or your room key on hand as you are guest of the resort. Make sure you do keep these items handy ; especially if you're taking a taxi back to the Resort. One thing for sure - it is a bit of a PiA to get a hold of a taxi that is willing to A. go there ($8 surcharge) or B. take you there. So for convenience sake - I probably try and stay closer to the city. Also, I would take advantage of the shuttle bus that is attached to the resort to getting out into the city, with stops going to Vevo City & Ion Orchard Road. However, the shuttle bus schedule I find going back to the resort is a bit wonky to say the least, so I would recommend taking a taxi back. Note: If you are catching the taxi cab from Vevo City Mall - beware because the location is so close there are some cab drivers will refuse the fare as there isn't enough money in it for them. Over all - The W Singapore Sentosa Cove is a welcome respite if you just want to recharge your batteries or if you are looking to spend a little luxury time with some Peace & Quiet and impress the pants off of someone. If you are an SPG Platinum member, all the more reason to take advantage of those perks.

My reservations against W Hotels have been once again confirmed after visiting this property. Keep in mind the hardware is nice. It's all new. The devil is in the detail and that is the service. I'm not sure how Starwood has been handling their recruitment for this property but it seems to lack in serious talent sourcing skills. The most issues I had with the food outlets. Ordered drinks and food with a friend while lounging by the pool. Drinks (Martinis served in a plastic cup - probably due to proximity to the pool is no glass allowed) take 30 Minutes. Food Order takes 1:10h and the second part of the order is forgotten completely. The two smoothies consisted of shaved ice and a bit coloring however there was barely any taste of either Mango or Banana in there. The total bill for this joke of an experience came to short over 100$ and I almost refused to pay for it, partially because it took them another 25 minutes to finally bring the bill and another 15 minutes for these clowns to figure out how to charge it through their system. None of the staff working there that day were local and none of them had a clue. To be graphic (excuse my language in advance): They couldn't organize a pissup in a brewery or a gangbang in a brothel. You have issues, W !!!

I loved this hotel.. This place is beautiful, fun and so well organized. They have busses that run through Sentosa to the different areas to hangout. I not only loved the hotel but loved Sentosa . I would definitely go back and stay longer . Beautiful beach. So much to do . Zip line, luge , rope obstacle,free jump, bungee jumping. The coolest water light show. This whole area is just to much fun. If you are ever in Singapore and want to have fun this is definitely the place.

Visited here during Zoukout 2012. Despite the beautiful modern exterior, I wasn't so impressed with the most basic rooms itself. Experience may have been more different in a suite. It seemed comparable to any other 5-star hotel, but something was lacking for me. The rooms were a bit feminine, purple and grey theme. I wasn't blown away from their bathrooms, and I've definitely been to in roomier, elegant, modern bathrooms. For the premium you're paying to stay here, I wasn't so blown away, and I actually felt a bit cramped inside the room. Outside the room, however, no complaints. The pool looked amazing. The entrance felt like you were attending some some futuristic dance party. The location itself is in Sentosa, however a bit secluded from anything central. However, their motto is "whatever you want, whenever you want" so you may never even have to leave the hotel!

Very trendy hotel & room décor (girly), Surround sound stereo system, free Wi-Fi, Bliss products (which are awesome!), beautiful view. I ordered in-room dining and miscellaneous services during my stay and the staff was extremely helpful, courteous and quick! It was very easy to get to Sentosa resort / Vivo City with their complimentary shuttles. Getting into the city requires a taxi from Sentosa Island (not a problem).

My wife and I stayed at W Hotel Sentosa in Aug. 2013. The initial experience is good when we checked in. We were really impressed by amenities. However, our experience was totally destroyed by the house keeping service. On 2nd day of stay, we discovered that our bed wasn't made up. We called the next morning to complain. The operator was responding that we participated in some energy-saving program. First of all, my wife and I cannot recall that we joined such program. Second, in my own hotel experience, the energy-saving program is only to re-use the towels and consumables. Can you skip the entire house cleaning? So I demanded the house keeping service to be performed for the 3rd night of stay. When we came back to the hotel the 3rd night, we still didn't get our room cleaned up. The operator said that we have our "Do not disturb" on. I was really not happy and asked them to make up the bed right away. My wife and I went out to swim and expect we came back to see a clean-room. And it didn't happen. It wasn't until 11pm that the house-cleaning lady showed up and we decided to skip because it's too late. When we checked-out the hotel the following day, there was no apology offered. I can only say that this is my worst W experience ever. House keeping is the most basic expectation for a hotel and it cannot fulfill it. My wife and I are very disappointed.

I love W hotels. Maybe I'm just a sucker for Bliss products and overly modern decor? They offer rooms here that have private (but small) pools attached to the room. What's not to love. So if you have an extra couple hundred to drop get one of those rooms! The regular pool is lovely but I'm not a fan of other people when I'm trying to relax...Or your noisy children. I'd come back.

The hotel is very nice and the Away room I had with a pool was really cool. The front desk staff was also very nice and welcoming, but unfortunately that's where the welcome ended. The management team and back office staff did not seem to communicate with the front desk. After agreeing to have a 2:30 pm checkout time, instead of the normal 4:00 pm that Starwood offers elite and plus Members, I received a call telling me that I missed the 12:30 checkout time. When I told the staff member that was incorrect they argued with me and then said they would inform the duty manager. I then got another call that seemed to be trying to push me out around 2. I was also told my room included breakfast but when I went for that, I was not on the list. All in all, I felt like most of the staff did not want me as a guest at the hotel. I will not be visiting again.

This review is mainly for the spa, and lunch. Having just moved to Singapore from the US, obviously I'm familiar with the W brand, so I know it was not going to disappoint. I decided to create my own Sunday Fundae, and hopped a short cab ride from my condo, and off I went. I was immediately greated, and went upstairs to the bar which overlooked the pool. My waiter took my dink order (champagne of course) and I decided to order the veggie platter before my spa services. My only real complaint about the day spent there was the amount of time it took to get a crudite platter. 45 minutes for cut up veggies and dip. No. The bar itself is beautiful,and I could really see it being popular on the weekends or at night. After inhaling my veggies, since Ihad about 5 minutes to make it to my spa appointment, off I went. The spa is absolutely gorgeous, with a very zen feel. For the Jan special I decided to get the 30 min scrub, 30 min mask (all body) and 60 min massage. I believe the price was $240, but it was definitely worth it. With your services you are allowed to use the sauna and steam room, along weith their women's indoor pool thingy. It does not allow you to use the W pool, which I thought was kinda cheap, and you have to pay an additional $45 to do so. Unlike most high end hotel spas I have visited, this generally isn't the case. I do believe that if you are spending over $300 for spa services, they should let you take a dip in the pool. The services were great, my skin was super soft afterwards, and in between the wrap/mask/scrub I was able to shower off in the outdoor shower, which was amazing. The massage was really good, not great, and I did leave there feeling a lot more relaxed. All in all, I would pop back in for a staycation, and hopefully actually get to use the pool.

Expensive but worth it! Large room and very good breakfast. Staff very friendly and helpful. A number of good restaurant next to hotel. Pool is good. Taxis are plentiful but I recommend you use Grab as a couple drivers tried to rip me off. Used express checkout and had no issues.