Jennifer W.
Yelp
We rented the lake house for two nights. The place is still on property, however, the staff helping direct us was limited help in finding the house. Our guest that came in separate cars had just as hard of time because we had to keep going back to the gate to use the one clicker to let them in. Staff said they only have two clickers for the whole property. Highly inefficient- at the very least, allocate one of the many kids sitting around to show you how to get to the place, instead of them sitting on their phones.
Once to the house, cobwebs all over the entry door. These were not created overnight. Once we were able to get in the house, the fridge was not cooling, the dishwasher had standing water in it with bugs floating, on the back patio we attempted to turn the fans on and one of the fans was missing a blade and about came off the ceiling. Sitting on the patio could be delightful, but there are wasp/dirt dobers everywhere!!!! It appeared no one cleaned the place.
Next morning we woke up to two guys cleaning the pool and I asked how long before we could swim since they were adding chemicals. One guy "20 min" the other guy "an hour"...which is it?!?!? After that a guy on a lawnmower came to cut grass...all the work they did to clean the pool-he messed up with grass clippings--at 9am. I shared with the pool guys our son stepped on a nail at the bottom of the pool, his response "oh, sorry"
About 10ish Jordan showed up to fix the fridge and dishwasher. He had to call another maintenance person who then came out about 2ish. Fridge started working, so our food didn't spoil. There was a mini fridge in the bunk room we could use with some of the food-
That evening we washed our wet clothes, the dryer turned on-but would not heat. So I had the pleasure of dragging wet musty clothes home 2 hours to rewash ...
The dock was unusable and chained off, so no fishing. There are 4 TVs, only one worked. Since we could not be on the patio because of all wasp, we attempted to watch tv, we used our phones.
Will we be going back, probably not. For 2 nights $2,163.72, not including the water park passes - I would say we can find a much less expensive place that has working appliances, staff that knows the property and can truly assist, clean, and no nails at the bottom of the pool. And, yes, I did share all this with the front desk and Jordan. The response I received "I hope these issues doesn't impact you coming back. And thank you for letting us know so we can fix before the next guest."
7 water park passes for the next day was $250. This was an expensive experience I don't plan to repeat.
EDIT:
I have been contacted by Amy who shared they had a team meeting to address the concerns I raised, replaced the dryer, trying to find out what happened with the remotes, and credited me $250.00 for our water park passes. Oddly, the water park was the only "up shot" to the whole thing. So all in we spent $2413.72. She refunded $250. That is a 10.4% refund. If we think of all the appliances that were messed up (dishwasher, fridge, dryer, 3 TVs, back fan) plus the other issues, 10.4% is laughable. Glad y'all had a team meeting. Good luck!