Roberto Peñaloza V.
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TLDR: this place is amazing, you won't regret going and it may be your favorite experience in all of Osaka!
1st visit: walking in, the music, lighting, wood, and ambiance invokes a peaceful contentment. When you order the matcha, you get to choose your drinking bowl out of a beautiful selection. While watching the matcha being prepared, you notice how wad is a representation of the Japanese culture: the highest quality and the most attention to detail. Viewing the process itself of making the matcha was soothing.
Then you taste the matcha; the feeling upon the first sip is the same as when you hug your mother after having been apart for years, or when holding a baby. Pure bliss, peace, amazement, awe, speechlessness, gratitude for the moment. You start to reflect upon life and how beautiful it is, how beautiful Japan is. You don't want the experience to ever end, but at the same time you feel peace in knowing that it will. The matcha experience itself made Osaka worth visiting.
2nd visit: music was not as turned up so you could hear people talking more, but I was sat on the front counter so that added to the experience. Seeing up close the care each worker took when making the tea and preparing the Japanese sweets was stunning. When I got up to pay, I had forgotten my receipt at the table but without me noticing, the server had already brought it up to the front for me. I left feeling the same calm and content sensations as the first time. wad brands itself as an omotenashi cafe; it truly does embody the very essence of omotenashi.