Kochie Collier
Google
1 hour wait in the cold after the only black female server admitted several people into the building , took their order, cash them out and served their food before being acknowledged. As she escorted the guest out the building she proceeded to say she is only doing Togo. Clearly the policy on the sign advertises take out is from 11pm to 6am. It is discriminatory when some guests are allowed to be inside and dine in, while others are being forced to wait outside at the convenience of the server who had negative customer service practices because it was cold outside and it was only one person that was asking to enter the building to wait to place the order for all of us. After waiting 30 minutes in the cold and they left, she acknowledged us to take the order, wasn’t till the people that were allowed to come inside to dine in and place to go orders we’re already escorted out the building. After placing my order and 30 minutes later, four people received food before we did and we placed our order before all of them. The cook was working very hard and we did tip him! However, the 20% for the server is ridiculous because Her negative attitude hindered the guest experience. We tip beyond 20. Making negative remarks towards guest is INTOLERABLE when they are forced to wait in the cold while others are eating and are ignored. We tipped the cook he was great! Someone said you’re a good Person to our group, And then she replied, I can’t tell, she argued back-and-forth with us when we only complained about her service and the way she treated us and the timely manner she served our food, We got All-Star and she didn’t even ask us what kind of toast or jelly we want for the entrée We would’ve got more, but why? People behind us got food before us and our order was wrong and food was cold.